Principal UX Designer, DAT

• You’re a seasoned principal-level UX or product designer who thrives on leading high-impact, end-to-end user experiences design across enterprise level platforms
• This role is for a strategic, hands-on design leader who thrives in complex problem spaces, takes ownership from concept through execution, and elevates product outcomes through deep customer understanding and empathy, strong craft, systems thinking, and cross-functional partnership
• Have 10+ years of experience in UX design, product design, or a closely related field, including significant experience in:
• Complex, enterprise level, B2B, B2B2C, or marketplace products
• Systems-heavy areas such as trust & safety, identity, permissions, compliance, or carrier/partner management platforms
• Have owned or significantly contributed to Trust & Safety or risk-related experiences (e.g., onboarding and verification, fraud detection, abuse reporting, enforcement and appeals, compliance flows)
• Have designed tools for partner management—including vetting, network curation, qualification rules, or monitoring
• Are comfortable engaging with data, risk models, policy constraints, and operational processes, and turning them into clear UX strategies and designs
• Communicate clearly with both technical and non-technical audiences and are adept at telling the story of problems, trade-offs, and impact
• Familiarity with modern product operating models—including empowered product teams, outcome-focused roadmaps, and discovery-led ways of working—is a strong plus
• A portfolio that demonstrates your ability to blend powerful brand experiences with intuitive and relevant user-centered design to help drive business outcomes
• Ownership of complex, multi-surface experiences in domains such as trust & safety, marketplace integrity, identity/permissions, or partner management
• An entrepreneurial spirit and strategic thinker with a refined business acumen and the ability to tie business goals to customer needs and shape experiences that optimize their workflows
• Experience working in a Product Operating Model (cross-functional squads, outcome-driven teams)
• Hands-on creative who’s an expert in all facets of information architecture, interaction design, UI design, and prototyping
• Works collaboratively with cross-functional partners, builds relationships, and trust
• Expert in design and prototyping tools using the latest technologies (Figma, V0, Github Spark, etc)
• Ownership mindset with experience leading complex projects that drive innovation efforts and uncover value opportunities
• Ability to leverage storytelling and narrative to influence and persuade stakeholders
• Expert at presenting designs and prototypes clearly to facilitate useful feedback while adapting your approach to fit the audience and desired outcome
• Impeccable attention to visual detail, high sense of craft/quality, delivering consistent, polished, and balanced layouts through typography, color, and visual hierarchy
• Strength in systems thinking, information architecture, and interaction design
• Clear articulation of problems, trade-offs, and measurable impact
• Proven experience working within or alongside cross-functional product teams (Product, Engineering, Data, Operations, Legal/Compliance)
• Strong understanding of:
• Design systems and component libraries and how to use them effectively in vetting-, risk-, and operations-heavy flows
• Accessibility standards (e.g., WCAG) and inclusive design practices
• How to leverage quantitative and qualitative data to shape and refine experiences
• You are energized by:
• Owning large, ambiguous problem spaces and bringing clarity to them
• Designing end-to-end experiences that cut across multiple teams, surfaces, and systems and deliver meaningful business impact
• Operating as a highly influential IC—mentoring others, shaping culture, and setting direction without formal people management

Desirable

• DAT Freight & Analytics is looking for a Principal UX Designer to lead the end-to-end user experience for our Trust & Safety and Carrier Management System (CMS) surfaces across DAT products and capabilities
• This is a principal-level individual contributor role with shared cultural leadership responsibilities alongside the leader of UX/Product Design
• You’ll set a high bar for user experience craft, systems thinking, and cross-functional collaboration—while remaining deeply hands-on with design, research, and storytelling
• Trust & Safety experiences that help customers feel confident using DAT—such as carrier vetting and monitoring, fraud prevention, verification and onboarding, compliance flows, reporting, and abuse prevention
• Carrier Management experiences that give brokers and shippers a faster, more trusted way to source, qualify, manage, and book capacity—including qualification settings, Smart Posting, carrier networks/tags, carrier health, and path-to-heal workflows embedded directly in DAT One
• In this role, you’ll partner closely with Product, Engineering, Trust & Safety, Risk, Legal, Operations, Customer Support, and Platform teams to design experiences that protect our marketplace, reinforce customer trust, and make carrier management efficient and transparent
• Own End-to-End Product Experiences:
• Lead UX strategy and execution across major product areas from discovery through delivery
• Define experience vision, user journeys, interaction models, and design frameworks
• Translate complex freight workflows into intuitive, scalable user experiences
• Ensure quality, usability, accessibility, and consistency across surfaces
• Collaborate closely with engineers to ensure quality implementation, clarify edge cases, and refine experiences during build
• Partner with data and research to instrument, test, and iterate on experiences based on both qualitative and quantitative signals
• Drive Product & Business Impact:
• Partner closely with Product, Engineering, Data, and Research to shape roadmaps and outcomes
• Use customer insights, analytics, and experimentation to inform decisions
• Balance user needs, business goals, and technical constraints to drive measurable results
• Influence prioritization and advocate for high-impact UX investments
• Lead Craft, Systems & Standards:
• Set a high bar for interaction design, visual quality, content clarity, and usability
• Contribute to and evolve the design system and shared UX patterns
• Review work across teams to maintain quality, coherence, and scalability
• Establish best practices for AI-assisted design and rapid prototyping
• Culture, Mentorship, and Craft:
• Mentor designers and raise the overall quality and impact of the design team
• Act as a thought partner to senior product and engineering leaders
• Influence design culture, process, and organizational maturity
• Contribute to and facilitate team rituals (design crits, discovery readouts, design reviews) that improve the quality and impact of our work
• Champion inclusive design, accessibility, and ethical decision-making, especially in high-sensitivity areas like safety, risk, and enforcement
• Strategy, Planning, and Measurement:
• Collaborate with Product and cross-functional leaders to define multi-quarter UX strategies and roadmaps for Trust & Safety and CMS domains
• Translate business goals into prioritized UX work, balancing foundational investments (e.g., systems, carrier data, qualification patterns) with near-term improvements
• Define and track experience and business metrics that demonstrate impact (safety outcomes, operational efficiency, carrier and broker satisfaction, trust and network health)
• Communicate progress and trade-offs clearly to executives and partners through concise storytelling, artifacts, and readouts

• Job Application Deadline: 3/31/2026