Senior Customer Lifecycle Operations Manager, Crusoe Energy Systems
$136-165k
Offers Restricted Stock Units and bonus
Office located in Sunnyvale, CA
Renewable-powered AI infrastructure
Be an early applicant
Renewable-powered AI infrastructure
501-1000 employees
Be an early applicant
$136-165k
Offers Restricted Stock Units and bonus
Office located in Sunnyvale, CA
501-1000 employees
Company mission
To accelerate the abundance of energy and intelligence.
Role
Who you are
- Extensive experience utilizing Gainsight, with a proven ability to build and manage insightful dashboards
- Ability to build strategic playbooks and track downstream impact across multiple teams
- Strong proficiency in data analysis and reporting, with hands-on experience in platforms such as Zendesk Explore and Sigma
- A data-analytical mindset capable of translating complex data into actionable insights
- Exceptional organizational skills and an eye for detail, ensuring accuracy in all operational tasks
What the job involves
- We're looking for a dynamic and data-driven individual to join our Customer Success team
- Reporting to the Director of Customer Success, you will own the Customer Lifecycle strategy, planning, and directly impact our customer’s success
- You'll work closely with our Customer Success Managers, empowering them to focus on what they do best: building strong customer relationships
- Own the operational backbone of our customer journey, from assisting with onboarding and off-boarding processes to ensuring top-notch data hygiene across our systems
- Design the "Success Plans" and playbooks that our CSMs use to drive renewals and expansions
- Be a master of data, utilizing your analytical skills with tools like Gainsight, Zendesk Explore, Sigma, and similar platforms to build and manage dashboards, drive insights, and create impactful reports
- Support our Customer Success Managers by preparing Quarterly Business Review (QBR) decks and documentation, and managing SLA credit tracking
- Play a key role in gathering customer feedback by administering and distributing NPS and CSAT surveys
Our take
Crusoe is tackling one of the biggest challenges facing the digital age: the enormous energy demand of data centres and AI infrastructure. As AI models grow more powerful, they require immense computing power (and therefor electricity) to train and operate. This surge in energy use has put some pressure on power grids, driven up costs, and raised environmental concerns. Crusoe is on a mission to make this process more sustainable by finding smarter, cleaner, and more efficient ways to power the data centres that drive modern computing.
The company started out by putting wasted energy to work. Originally known as Crusoe Energy, it captured natural gas that would otherwise be burned off ("flared") at remote oil sites and used it to power modular data centres. Today, Crusoe has evolved into a major player in AI infrastructure, designing and operating large-scale data centres near renewable or stranded energy sources. It's now one of a handful of "neocloud" companies (next-generation cloud providers focused on flexible, efficient computing for AI workloads). And its facilities are helping tech giants like OpenAI handle the massive computing requirements of training advanced AI models.
Recently, Crusoe has attracted some huge investor attention, tripling its valuation to over $10B and raising $1.4B in its latest funding round. It's building OpenAI's first major US data centre campus and even experimenting with bold new frontiers. In partnership with Starcloud, Crusoe plans to deploy the world's first space-based cloud computing infrastructure, powered by solar energy and orbiting the Earth by 2027. If successful, this could redefine how and where computing happens, opening up a cleaner, virtually limitless source of energy for AI's next generation.
Steph
Company Specialist at Welcome to the Jungle
Insights
31% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2025
$1.4bn
SERIES E
Dec 2024
$600m
SERIES D
Total funding: $2.5bn
Company benefits
- Health & wellbeing: Comprehensive health benefits designed to support your overall wellness
- Time away: Paid time off for vacations, family bonding, and unexpected needs
- 401(k) match: Build your financial future with our 401(k) matching program
- Mental wellness: Resources and support for your emotional wellbeing and navigating life's challenges
Company HQ
LoDo, Denver, CO
Leadership
Cully Cavness
(Co-Founder, COO & President)Began their career as an Energy Infrastructure Research Fellow before spending 3 years as a Business Development Manager at Recurrent Engineering and serving as CFO of Sword & Plough. They left their role as VP of Highlands Natural Resources to co-found Crusoe Energy Systems.
Chase Lochmiller
(Co-Founder & CEO)Prior to co-founding Crusoe in 2018, Chase was a General Partner at Polychain Capital, a Quantitative Trade at Jump Trading Group, and a Managing Director of Algorithmic Trading at KCG Holdings.
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