Business Programs Manager, Expedia Group
OE Program Management
Online travel shopping company
Job no longer available
Online travel shopping company
1001+ employees
Job no longer available
1001+ employees
Company mission
Expedia's mission is to power global travel for everyone, everywhere.
Role
Who you are
- Degree educated, with 5+ years of proven experience of leading complex, cross-functional, large-scale business programs and initiatives. Qualified and experienced at using PMP (or Similar) and/or Agile methodologies and frameworks. Travel industry, customer-centric, sales operations experience preferred
- Passion for driving business impact & execution of projects and programs through to completion. Self-motivated with a positive, can-do attitude and the ability to drive success with limited guidance in a highly autonomous role
- Strong organizational skills, with the ability to develop and optimize robust project frameworks and governance, framework, plans and work processes in partnership with cross-functional project teams
- Ability to manage key relationships: mobilize, influence, and lead others without having positional authority, by interacting and building rapport with teams of all levels, in a fast-moving and ever-changing environment
- Strong problem solving and analytical skills, strong business acumen, ability to think strategically and to see the bigger picture without missing details. Keen sense for prioritization and the ability to distinguish the critical from the extraneous factors influencing project outcomes
- Strong communication skills with the ability to simplify and present complex concepts to both executive leadership and operational teams
- Inclusive team player with an ability to build an inclusive environment to bring a diverse set of perspectives to the team and our solutions
- Strong proficiency in MS Office tools (Excel, Powerpoint, Outlook), Experience using collaboration tools to communicate and coordinate with remote teams globally is a plus (Slack, Sharepoint, One drive, Confluence etc.)
What the job involves
- Travel Partnerships and Media (TPM) Program Management team is looking for a Business Programs Manager to play a key role in evolving our business and driving our division priorities to results
- In this role, you drive change for the next generation of travel challenges and opportunities in a fast-paced & ever-changing environment
- You will drive and deliver increasingly complex projects or programs, end-to-end
- You’ll be part of a global Program Management team within the Operational Excellence organization and will work on a large variety of global medium-large scale projects or programs, depending on the need, across various teams, lines of business, or even organisations, to drive transformational change for our Travel Partners and TPM teams
- Scope, design, structure and drive projects and programs, coordinating across teams and organizations and assessing bottlenecks to streamline workflow. Design and optimize effective project and program structures, organization and governance, throughout the project lifecycle, to set them up for success
- Develop project schedules, define timeframes, and prioritize tasks to achieve milestones and deliver project or program objectives. Monitor progress and initiate actions to meet project milestones, timelines, specifications, and requirements
- Identify the type of resources required to support a project or program and make recommendations for specific people, technology, partners, etc
- Investigate data and information on a given question or problem to establish facts, reach conclusions and summarize findings, throughout the project lifecycle. Perform data analyses, articulate findings and propose solutions when needed
- Proactively report and communicate on project status & risks (escalate appropriately to mitigate or drive resolution). Create and maintain applicable KPIs to drive action based on results
- Manage risk, working with the team to anticipate, assess and manage new risks, issues and dependencies. Leads mitigation planning and transparent escalation and reporting
- Leverage both written and verbal communication skills to create clear, concise and organized communications, adapted for different audiences
- Acts as a trusted advisor for the project team and business sponsor. Help your stakeholders to explore and understand project/program (and potential wider business) challenges, establishes and maintains trust by effectively addressing the team concerns and advocating for its needs. Develops understanding of the industry, and of your business partner’s strategy and objectives to guide proper prioritization
Salary benchmarks
Our take
Expedia is an online travel agency. They enable users to access a wide range of services including airline tickets, hotel reservations, car rentals, cruises, vacation packages, and various attractions and services via the world wide web and telephone travel agents. Its primary web businesses include Expedia.com, Hotels.com, Hotwire.com, and Egencia.com.
Between 2021 and 2022, Expedia has been selling and merging a list of its sub-brands in a bid to simplify its operations, including Egencia and Classic Vacations. Due to plummeting share prices, mostly in the case of its sub-brands, Expedia has been leveraging its subsidiaries' customer base and merging them into the company’s core brand. Contrasting this move, Expedia has also been partnering with tech start-ups in a bid to make travel more accessible to underserved groups. Becoming Rentable, a travel company for the disabled is one of 12 startups that are part of Expedia Group’s new Open World Accelerator Programme.
What this indicates is Expedia’s shift from buying other travel companies and a move towards enhancing the experience of its preexisting customer base. This move is aiding in a long-term plan for greater long-term traveler loyalty, utilizing Expedia’s vast amounts of data, not just from reviews, but from check-in, cleanliness, communication, cancelations, etc to inform how guests experience a property.
Steph
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company benefits
- Leisure Travel Reimbursement
- Travel Discounts
- Family & Friends Discount
- Employee Assistance Program
- Wellness Reimbursement
- Global Service Awards
- Business Travel Medical Insurance
- Matching Gifts
- Expert Medical Opinion
- New Parent Benefit
- Employee Stock Purchase Plan
- Private Health Insurance
Company HQ
Interbay, Seattle, WA
Leadership
Peter M. Kern
(CEO, not founder)Has been a director of Expedia Group since completion of the IAC/Expedia Group Spin-Off and has served as Vice Chairman of Expedia Group since June 2018. Previously CEO of Tribune Media and Managing Partner of InterMedia Partners VII, LP, a private equity firm.
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