Senior Manager of Enterprise Customer Success, Recharge
CA$171.3-215.1k
OTE
3 days a week in office ( Downtown, Toronto)
Subscriptions & recurring payments for eCommerce
Be an early applicant
Subscriptions & recurring payments for eCommerce
501-1000 employees
Be an early applicant
CA$171.3-215.1k
OTE
3 days a week in office ( Downtown, Toronto)
501-1000 employees
Company mission
To create a world where payments are frictionless, and help merchants grow faster.
Role
Who you are
- The ideal candidate will bring a strong foundation in Customer Success leadership, ideally within eCommerce SaaS, with proven experience guiding enterprise customers to measurable outcomes
- 3–5 years of proven success in people management, ideally leading senior-level CSMs
- 5+ years of SaaS experience, with strong foundations in Customer Success or Account Management; eCommerce SaaS background strongly preferred
- Demonstrated success working with Enterprise brands and portfolios exceeding $20M in ARR
- Deep understanding of customer success best practices with a focus on retention, growth, and customer journey optimization
- Strong leadership skills with the ability to coach, inspire, and hold teams accountable
- Experience collaborating at the leadership level to scale strategy, processes, and outcomes across teams
- Data-driven and comfortable using metrics to guide decisions, measure impact, and improve outcomes
- Experience navigating complex enterprise accounts and delivering measurable business results
- Resilience, adaptability, and creative problem-solving in a fast-paced, high-growth environment
- Bachelor’s degree or equivalent experience desired
What the job involves
- We’re looking for a Senior Manager of Enterprise Customer Success to lead and scale a high-performing team of Senior CSMs supporting our most strategic Enterprise merchants
- This role is critical to driving retention, expansion, and long-term value for some of the world’s most recognizable brands
- They will work closely with the broader CS leadership team to continuously refine strategy, strengthen best practices, and scale processes across the customer journey
- Lead, coach, and develop a team of Sr. CSMs to deliver measurable customer outcomes and business impact
- Execute and refine customer success strategy for our premier enterprise portfolio, driving retention, expansion, and advocacy
- Collaborate with CS leadership peers to align on global strategy, operational rigor, and journey-based best practices
- Track, measure, and report on meaningful KPIs and OKRs tied to retention, growth, and team performance
- Act as the strategic point of escalation and executive sponsor for complex, high-impact merchants
- Partner cross-functionally with Sales, Product, Technical Services, Marketing, and Engineering to influence roadmap, programs, and merchant experience
- Champion customer insights and feedback across the organization to ensure alignment and advocacy at scale
Our take
Ecommerce platform Recharge has been in operation since 2014, helping brands set up and manage a subscription business, removing the operational inefficiencies that brands would face when attempting to manage this themselves. Its cloud-based subscription management platform aims to offer merchants flexibility by leading with an API focus.
Recharge’s basic premise has proven a smart one, with the eCommerce subscription market growing substantially since the company was founded. It of course rose particularly steeply over the pandemic, with the closure of brick-and-mortar stores, but in general still follows a market trend towards direct-to-consumer relationships - promising a growing market for Recharge going forwards.
Success for the company has been clear, with its merchant roster boasting several thousand users including Harry’s, Oatly, and BrewDog. The sector has attracted substantial funding, with Recharge completing a remarkable funding round in 2021. This came atop its already stable, cash-flow-positive business, and supported its further progress as the subscription industry developed. The company is focused on maintaining its strong position, with new updates and improvements to its offering including Retain, a suite of tools designed to support retention throughout the subscriber lifecycle.
Steph
Company Specialist at Welcome to the Jungle
Insights
-16% employee growth in 12 months
Company
Funding (2 rounds)
May 2021
$227m
SERIES B
Jan 2020
$50m
SERIES A
Total funding: $277m
Company benefits
- Equity packages
- 401(k) offering
- 100% coverage for medical, dental, vision, and life insurance for you and your dependents
- $700/mo remote-life stipend
- Monthly stipend to cover health and wellness
- Coworking space
- Subscription products
- Unlimited paid time off
- 16 weeks of paid parental leave to eligible team members
- Team & company retreats: We value making in-person connections. Past locations include San Diego, Vail, Seattle & Orlando
Company HQ
Mid-City, Santa Monica, CA
Leadership
Oisin O'Connor
(CEO)UCLA Economics graduate who worked as an Analyst at Deloitte before co-founding three companies, all centred on commerce and payments.
Michael Flynn
(CTO)Studied Mechanical Engineering at UCLA, before co-founding a number of companies, including Opportunity Green.
Salary benchmarks
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