Customer Service Representative, ParkBee
Dutch Speaker
2+ days a week in office
Smart car parking technology
Job no longer available
Smart car parking technology
21-100 employees
Job no longer available
2+ days a week in office
21-100 employees
Company mission
To help urban travelers, car park owners and city councils to make better, more efficient use of existing urban space.
Role
Who you are
- Are flexible with work hours (evening/weekends) and available for 24 - 40 hours a week
- Have experience in a customer-facing role(s)
- Are a problem-solver that can work well under pressure
- Can think two steps ahead
- Have strong communication skills in both Dutch and English and can easily understand users and show empathy
- Have experience with chat, phone or communication tools like Zendesk (a plus)
- Are serious about your work, but also love to have a laugh with users and colleagues
What the job involves
- To make the next step in our growth journey we’re looking for a Customer Service Representative to assist our clients in adopting and optimising our digital parking products in order to drive business value to the next level to achieve our bold mission, to become the leading online parking platform in Europe!
- As one of our well-respected Customer Service Representatives, you’ll be working right in the heart of ParkBee
- Your goal is to offer the ultimate experience for each user as their first point of contact. At ParkBee, we have the ambition to grow and expand to even more users
- You will play a crucial role in this process as our new Customer Service Representative. Communication is key in our team and you will soon be introduced to our proactive and diverse group of ParkBee ambassadors
- We get a lot of questions from users, partners, and more. You will ensure that every question is answered and every problem is solved
- It is your responsibility to have a professional yet informal chat and put a smile on a customer’s face whether that is via the phone, chat or email
- You will be the face and voice of ParkBee and you will be proactively contributing to the solution for our user’s problem
Our take
As cities grow larger and more congested, there is a serious lack of parking locations. ParkBee aims to address this problem by developing smart car parking technology that optimises the use of current resources to provide travellers with access to the best place to park.
The startup leverages its network of locations, smart integrations and predictive systems in order to utilise underused parking locations and to direct traffic to the right place at the right time. It is used by the UK’s most well-known public car park operators, hotels and private commercial office spaces. It also allows landlords and other private car park owners to monetise their spaces by making them available to the public.
ParkBee's business model involves splitting the revenue generated through renting each parking space with the owner, and the fee it charges consumers with partners RingGo or Parkmobile. It already operates hundreds of connected parking locations across a number of countries, and has expanded healthily over the years.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-25% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2022
$34.6m
GROWTH EQUITY VC
Feb 2018
$5.8m
SERIES A
Total funding: $42.6m
Company benefits
- Personal development budget of £1500 a year
- Access to Perkbox
- Pension scheme
- 25 days holiday
- Free daily office lunch
Company HQ
Jeruzalem, Amsterdam, Netherlands
Leadership
Jian Jiang
(Co-Founder & CEO)Worked for 4 years at Alerio Capital, holding various positions such as Head of Research and Senior Quantitative Analyst. Previously Quantitative Analyst at Nidera for 9 months.
Tom Buchmann
(Co-Founder)Previously Commodities Trader at Macquarie Group for 2 years, and Systematic Trader at Alerio Capital also for 2 years.
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