Director of Product, Canary Technologies
Payments
$260-320k
OTE
Providing hospitality technology
Open for applications
Providing hospitality technology
101-200 employees
Open for applications
$260-320k
OTE
101-200 employees
Company mission
To help hoteliers thrive through innovative software solutions.
Role
Who you are
- If you thrive in a high-stakes environment and love direct P&L ownership of a critical area, this role is for you
- 6+ years in product management, including at least 3+ years in payments
- Deep understanding of payment processing ecosystems: acquirers, processors, gateways, tokenization, PCI compliance, interchange economics, and payment methods (cards, ACH, wallets, bank transfers)
- Track record of building and scaling payment products from 0 to 1 and at scale, with measurable business impact (TPV, revenue, margin improvement)
- Experience navigating regulated environments and complex technical integrations with payment processors and PSPs
- Strong product judgment for balancing security, compliance, user experience, and commercial outcomes in payment flows
- Proven ability to drive enterprise deals where payments are a critical component. Experience with Vertical B2B SaaS is a strong plus
- Technical fluency to partner with Engineering on payments infrastructure, API design, event-driven architectures, and fault-tolerant systems
- Comfortable operating in a fast-paced, high-growth environment with evolving priorities and competing stakeholder needs
- Bonus: Experience with international payments, chargeback management, fraud prevention, or sales and catering / events management software
What the job involves
- As the Director of Product for Payments, you will own the product vision and execution for Canary's payments platform. You'll operate at the intersection of fintech and hospitality, partnering with payment processors, managing PCI compliance, and delivering secure, frictionless payment experiences across mobile check-in, kiosks, sales and catering workflows, and international markets
- Own the end-to-end payments product strategy across the company. Define the multi-year vision that enables Canary to dramatically expand its Payments business
- Expand payment processor integrations to unblock Sales and Activation globally. Prioritize integrations based on addressable market, enterprise deal requirements, and international needs
- Build and scale payments infrastructure as a platform. Deliver capabilities like card-on-file, tokenization, fraud detection, chargeback prevention, surcharging, currency exchange, and reporting that all application teams can leverage
- Coach for outcomes, build payments domain expertise, and develop technical product leaders
- Orchestrate complex go-to-market motions with Sales, Partnerships, and Marketing. Structure payment processor agreements, enable the sales team on payment capabilities, and close enterprise deals where payments are a gating requirement
- Operate in a fast-paced, high-accountability environment. Make pragmatic build vs. buy decisions, ship MVPs to validate hypotheses, and iterate based on customer feedback and payment data
Our take
Embracing the modern era, Canary Technologies is dedicated to revolutionising the hotel industry through digital transformation. Pioneering the field with its mobile web-based Guest Management System and Digital Authorisation solutions, Canary aims to rid hotels of outdated technology, enhancing revenue streams by boosting staff productivity and delivering superior guest experiences.
Co-founders Harman and SJ, childhood friends turned business partners, bring a unique blend of expertise to the table, drawing from their extensive background in both hospitality and technology sectors. With the industry already on an upward trajectory, the post-pandemic landscape has further fueled the demand for their solutions, particularly their contactless check-in and checkout offerings.
Despite competition in the sector, Canary has secured significant funding led by Insight Partners, enabling rapid expansion and talent acquisition to meet the burgeoning demand for its innovative solutions.
Freddie
Company Specialist at Welcome to the Jungle
Insights
59% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jun 2025
$80m
SERIES D
Jun 2024
$50m
SERIES C
Total funding: $175.2m
Company benefits
- Our health insurance has you covered on day 1
- Flexible working hours
- Training and career development
- Regular team building events
- A travel stipend for when you stay at Canary hotels
- Internal promotions from within the team
- Kitchen stocked with fruit, snacks, coffee, and more
- We're a diverse and global team
Company HQ
SoMa, San Francisco, CA
Leadership
Harman Singh Narula
(Co-Founder & CEO)Previously founded a custom printed apparel company, The Shirt Guys, LLC. Worked in strategy for Citigroup and Starwood Hotels & Resorts Worldwide, Inc, and as a Management Consultant for Bain & Company.
Satjot "SJ" Sawhney
(Co-Founder & President)Previously co-founded Mobibolt, Inc and Tapfame before serving as Head of Product at the hospitality technology startup, Stayful.
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