Staff Software Engineer, Etsy
Customer Support & Services
$220-258k
+ Equity package + Annual performance bonus
More information about location
eCommerce platform for handcrafted goods
Open for applications
eCommerce platform for handcrafted goods
1001+ employees
Open for applications
$220-258k
+ Equity package + Annual performance bonus
More information about location
1001+ employees
Company mission
To keep human connection at the heart of commerce.
Role
Who you are
- Proven industry experience as a technology thought partner
- Ability to balance hands-on engineering with strategic planning
- Strong communication skills for influencing across teams and leadership levels
- Ability to guide architectural direction while being receptive to feedback
- Collaborative mindset, comfortable working with a diverse range of roles and departments
- Enjoys mentoring and growing other engineers
- Hands-on experience integrating and working with Large Language Models (LLMs) and APIs
- You are familiar with web technologies (HTML, CSS, JavaScript/TypeScript etc.)
- You are familiar with the PHP programming language
What the job involves
- As a Staff Software Engineer II in the Customer Support & Services (CSS) department, you’ll be a leader in our initiative, driving architectural and technical strategy across our teams
- This role blends hands-on engineering with strategic leadership
- You’ll be responsible for guiding our tools and platforms towards a cohesive vision, ensuring they align with business priorities and unlock new opportunities by incorporating the latest industry capabilities
- This is a full-time position reporting to the Director of Engineering, CSS
- The Customer Support and Services department is focused on making support delightful, helping our customers (both buyers and sellers) love Etsy, and turning them into brand advocates
- We provide support when customers have a great experience with Etsy and provide support when things go wrong - making it right
- This department’s focus is on developing and maintaining the platforms, tools, and systems necessary for delivering a best-in-class support experience for our ever-expanding group of buyers and sellers
- Lead the design, implementation and maintenance of sophisticated systems
- Help define and influence architectural and strategic direction for the CSS department and proactively identify areas for technical innovation and improvement
- Collaborate closely with engineering managers, engineers, product managers, data scientists, and machine learning engineers to design robust end-to-end solutions and incorporate industry trends that can drive business value
- Research commercial and open-source solutions, and make build vs buy recommendations to bring new capabilities into the technology organization
- Enhance existing systems to add new functionality, and to improve performance, stability, quality, and security
- Advocate for high standards; make quality-of-life improvements to the codebase; and help limit the growth of technical debt
- Building alignment and support for your ideas is crucial—expect to create presentations, write technical documentation, and share insights widely across a variety of stakeholders
- Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law
Our take
Created as an alternative to more corporate eCommerce sites, Etsy is a peer-to-peer (P2P) website where users buy and sell handmade crafts, vintage items, art, and photography. The online marketplace works similarly to Amazon and eBay, only with an emphasis on unique items rather than mass-produced merchandise.
Since its IPO in 2015, it has managed to hold its own in an increasingly competitive eCommerce industry, including from Amazon's handmade section that launched in 2015. Further, by providing sellers with ownership over pricing and branding, the site is attractive for those wanting to set up a business on an established platform.
However, the seller-side of Etsy is not without problems. The recent hike in transaction fees and the introduction of mandatory marketing fees for artists with high turnovers has created significant discontent amongst sellers. Etsy must reconcile these issues to ensure artists continue to operate on the same scale within the platform. It plans to attract shoppers with its message of extraordinary, handmade and affordable products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
8% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2012
$40m
LATE VC
Aug 2010
$20m
SERIES E
Total funding: $91.7m
Company benefits
- Equity (offers vary by country)
- Performance bonuses
- Paid gender neutral parental leave
- Adoption and family planning
- Back-up care
- Volunteer time off
- Donation matching
- Employee resource groups
- Global virtual events
- Employer paid health benefits
- Fitness benefits
- Wellness programming
- Mental health benefits
- 401K matching/Pension contributions
Company values
- We commit to our craft - Our work has the power to change lives. That’s why we strive to learn continuously and excel at what we do
- We minimize waste - Time, resources, and energy are precious, so we focus only on what will have the greatest impact
- We embrace differences - Diverse teams are stronger, and inclusive cultures are more resilient. When we seek out different perspectives, we make better decisions and build better products
- We dig deeper - The best solutions to meaningful challenges are rarely easy or obvious. We stay curious, balance our intuition with insights, and decide with confidence
- We lead with optimism - We believe in our mission, and we believe in each other. We see the world as it is, set ambitious goals, and inspire one another with generosity of spirit. Together, we reimagine what is possible
Company HQ
Downtown Brooklyn, NY
Articles
Leadership
Josh Silverman
(CEO)Previously senior executive at eBay, CEO of Shopping.com, CEO of Skype and President of Consumer Products & Services at American Express.
People progressing
Became the Director of International Strategy and Operations after a year and 2 months as a senior manager in the division. After nearly 5 years in that role, they became Director of Marketing and International Strategy & Operations, and six months after that was promoted to Senior Director in that same department.
Salary benchmarks
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Diversity, Equity & Inclusion at Etsy
- Diversity is a priority at Etsy, owned by everyone:
- A diverse workforce is critical to Etsy’s success—it makes us a stronger, better, more resilient and more relevant company. We have an inclusive culture and each of us actively creates opportunities for underrepresented groups to join, thrive and advance at Etsy
- We welcome all perspectives:
- As individuals, we invite a variety of viewpoints and experiences—especially when they conflict with our own. We encourage questions more than statements, and provide a safe environment in which all employees can surface and discuss concerns
- We measure and share openly:
- We contribute to broader progress by evaluating, iterating and transparently communicating our successes and failures internally and externally
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