Operational Support Specialist, Adyen
This role offers an hourly rate ranging from $26 to $31 USD
5 days a week in office
Payments platform built to grow businesses
Job no longer available
Payments platform built to grow businesses
1001+ employees
Job no longer available
This role offers an hourly rate ranging from $26 to $31 USD
5 days a week in office
1001+ employees
Company mission
Adyen's mission is to make payments choices easy for merchants.
Role
Who you are
- Experience in customer support or operations is a plus, but not required – we value motivation, strong communication skills, and a willingness to learn above all
- Strong communicator: clear, direct, and professional in English (spoken and written)
- Curious and eager to learn about financial products, payments, and operations
- Organized and able to handle multiple requests at once
- Problem-solver who enjoys helping customers
- Adaptable and comfortable in a fast-paced environment
- Team-oriented and willing to support colleagues when needed
What the job involves
- Operational Support is the first line support – the front line of Adyen’s US support organization
- The team focuses primarily on franchisee merchants in the US, one of Adyen’s most important growth markets
- We act as the first point of contact for merchant inquiries, ensuring swift, clear, and high-quality responses
- Within first line support, you’ll support our merchants by handling operational and administrative requests, guiding them through platform features, and ensuring smooth day-to-day support
- More complex cases will be routed to specialized teams — but your role is critical in providing a fast and effective first response
- You’ll also be the voice of the customer inside Adyen, sharing feedback and insights that help us improve our products, processes, and merchant experience
- To provide consistent support, this role includes weekend shifts as part of a rotating schedule
- Be the first point of contact for our merchants across phone and email
- Answer questions about the Adyen platform, payments, account setup, etc
- Investigate and resolve operational and administrative requests
- Escalate complex or technical issues to specialized teams
- Ensure timely follow-up and clear communication with merchants
- Collaborate with colleagues across the global Support team
- Collaborate with Support leadership and share insights on recurring issues to improve processes and merchant experience
- Participate in rotating weekend shifts to ensure consistent merchant coverage
- This is a full time position and does require working the occasional holiday and/or weekend to ensure business continuity
Application process
- We aim to get back to you regarding your application within 5 business days
- Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role
Our take
Adyen has been one of the most successful businesses in Europe over the last decade. When it went public in 2018 at a valuation of €7bn, it raised over €1bn and its share price popped on the first day, resulting in a valuation of €14bn. Its valuation has continued to climb by the billions.
Adyen competes with large players like PayPal, as well as outsized startups like Stripe, to power payments and provide other infrastructure to conduct digital transactions. Disrupters in the field have been buoyed by a strong rise in eCommerce activity, where some or all of a transaction by a customer is made either online or by mobile.
Adyen has been one of the companies riding the wave by helping to reduce the friction between a company choosing to take payments online, and actually being able to do it. That can take multiple steps and agreements across numerous countries — Adyen’s pitch is that it essentially handles all of it in the backend as a service for its users. Notable partners have included Autocanteen, a touchless self-checkout solution for the hospitality industry, and BILL, a small business-focused fintech platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Sep 2015
$58.2m
GROWTH EQUITY VC
Dec 2014
$250m
SERIES B
Total funding: $326.8m
Company benefits
- Global exchange program
- Weekly happy hour
- Delicious healthy lunches
- Phantom share package
- Yearly trip to Amsterdam
- Paid holidays
- Work from home opportunities
Company HQ
Nieuwmarkt en Lastage, Amsterdam, Netherlands
Leadership
Pieter Van Der Does
(Co-Founder & CEO)Previously Chief Commercial Officer at Bibit (payments company) before co-founding Adyen in 2006.
Salary benchmarks
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