Payments Operations Specialist, Justworks
$36.30 to $39.93 per hour
Business operations platform
Be an early applicant
Business operations platform
1001+ employees
Be an early applicant
$36.30 to $39.93 per hour
1001+ employees
Company mission
To help entrepreneurs and businesses grow with confidence.
Role
Who you are
- You are curious about how things work and how they could work better. You look for patterns, ask questions, and identify opportunities to improve the processes and tools you use every day
- You are comfortable learning new technology, including automation and AI-enabled tools, and use them responsibly to make your work more accurate and efficient
- Own the outcome. You take responsibility for your work, communicate when something is off track, and follow issues through to resolution
- Execute with care. You understand that moving money comes with real financial and customer impact. You work accurately, follow controls, and pay attention to the details that matter
- Use good judgment. You use the information available to make thoughtful decisions, know when you can resolve something independently, and recognize when an issue needs to be escalated
- Be curious. You ask why things work the way they do, investigate problems rather than making assumptions, and look for patterns that can help the team improve
- Embrace better ways of working. You learn and use new tools, including automation and AI, and look for opportunities to make your work simpler, safer, and more efficient
- Work as a team. You communicate clearly, share what you learn, and work with teammates and partners to solve problems and deliver reliable outcomes
- 3+ years of experience in payments operations, banking, fintech, payroll, financial operations, or another detail-oriented operational environment
- Familiarity with payment processing or money movement; experience with ACH, wires, RTP, or similar payment methods is a plus
- Strong problem-solving skills and an ability to investigate issues, work through exceptions, and make thoughtful decisions
- Comfortable working with data and learning new systems and technology, including automation and AI-enabled tools
- Strong attention to detail and an understanding of the importance of accuracy and controls when working with financial transactions
- Strong communication and organizational skills, with the ability to manage time-sensitive work and collaborate effectively with others
What the job involves
- As a Specialist, Payments Operations, you will help ensure money moves safely, accurately, and reliably across Justworks
- You are responsible for executing critical payment workflows, but your role goes beyond following a process. You understand the work you are doing, recognize when something doesn’t look right, and use the information and tools available to investigate issues and make thoughtful decisions. When a problem comes up, you take ownership and help see it through to resolution
- Execute critical payment operations accurately and on time across payment processing, funds movement, reconciliations, exceptions, and other payment workflows
- Investigate and resolve payment issues, using data, payments knowledge, and sound judgment to understand what happened, determine the right next step, and own issues through resolution
- Protect our customers and Justworks by following established controls, recognizing potential risks or unusual activity, and escalating issues when appropriate
- Help improve how Payments Operations works by identifying recurring problems, suggesting better ways of working, and providing feedback on processes, tools, and automation
- Use and adopt new tools and ways of working, including automation and AI-enabled tools, to improve accuracy and efficiency while sharing what you learn with the team
Our take
Justworks operates in an increasingly crowded space of all-in-one business operation suites, that include tools like human resources, payroll, employee management, benefits, and others that businesses critically need to operate as they scale.
Globally, human resource management has become an extremely fertile field, creating great opportunity for Justworks to continue to grow. The company is regarded as a market leader, but does see competition in the shape of Paychex Flex, Rippling, Paylocity, and TriNet, among others.
Justworks' solutions have proven extremely popular with SMEs, and this has not gone unnoticed by investors - with the company picking up considerable amounts of funding. The company is known to have sights on going public, though these were delayed somewhat by market conditions. That said, it has continued to expand operations and acquired Via in 2024, signalling that its going strong.
Steph
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Nov 2023
$16.9m
LATE VC
Jan 2020
$50m
SERIES E
Total funding: $159.9m
Company benefits
- Paid volunteer work
- Paid parental leave
- Work from home opportunities
- Medical, dental, and vision insurance, plus access to One Medical, Kindbody, and Teladoc
- Premium access to Headspace, ClassPass stipends, and webinars to support your overall wellness on topics like nutrition, budgeting, mindfulness, and more
- All Justworks offers include equity, and Justworkers can continue to earn more over time with promotions and tenure
- Extensive learning & development opportunities through workshops, ExecOnline, Udemy, and BetterUp coaching
- Apprenticeship program that supports internal movement and growth
Company HQ
Fulton Ferry District, NY
Leadership
Isaac Oates
(Founder & Director)Experience as a Senior Product Manager at Amazon before founding Adtuitive and serving as COO for a year. Left this position to spend 3 years as a VP at Etsy, before founding Justworks.
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