Community Support Specialist, Reddit

Salary not provided

Salesforce

Zendesk

Junior and Mid level

Remote from Ireland, Netherlands, UK

More information about location

Online platform for thoughts, experiences and discussions

Be an early applicant

Online platform for thoughts, experiences and discussions

1001+ employees

B2CB2BPublishingContentSocial MediaCommunity

Be an early applicant

Salary not provided

Salesforce

Zendesk

Junior and Mid level

Remote from Ireland, Netherlands, UK

More information about location

1001+ employees

B2CB2BPublishingContentSocial MediaCommunity

Company mission

To empower communities, and make their knowledge accessible to all.

Job

Company

Role

Who you are

Previous experience as a moderator on Reddit
Knowledge of Reddit's platform and community dynamics
Experience working with customer support, success, and analytics software platforms (Zendesk and Salesforce are a plus)
Passion for understanding customer needs and delivering exceptional customer support and experiences
Proven experience in providing first-line support in a customer service environment
Excellent verbal and written communication skills
Strong analytical skills with the ability to troubleshoot issues effectively
Experience working in a team-oriented environment and collaborating with cross-functional teams
Nice to have: Fluency in English and at least one additional European language is a plus (German, Spanish, French, Italian)

What the job involves

We are seeking a Community Support Specialist to join our Community Support Team
This role will primarily focus on managing ticketed support requests from our community of users and moderators
You will be responsible for efficiently resolving a variety of issues, escalating complex problems when necessary, and working collaboratively with cross-functional teams to enhance the support experience of Redditors
Your work will focus on delivering exceptional community support, driving innovation of our processes, and continuously improving products/services within our communities
Provide first-line support for non-technical issues raised by Reddit users
Handle and resolve ticketed support requests from moderators promptly and effectively
Escalate complex issues to appropriate teams and follow up to ensure resolution
Collaborate with cross-functional teams to identify and implement improvements in Reddit’s support processes
Maintain comprehensive documentation of support interactions and resolutions
Stay updated on platform changes and community guidelines to provide accurate and timely support
Suggest initiatives to improve the scalability, efficiency, and impact of community support operations and initiatives, leveraging technology and automation where appropriate

Our take

Reddits is an online platform that hosts thousands of message board communities (known as subreddits) designed to foster authentic human connection. With more than 100,000 communities covering everything from food, entertainment, and sports to niche interests for highly specific audiences, there's virtually a space for everyone.

The platform attracts over 52M daily users and more than 50B monthly page views. While these figures are smaller than those of social media giants like Facebook and X, Reddits stands out by offering easily discoverable communities where users can dive deep into virtually any topic imaginable.

Today, Reddit continues to grow its user base and expand its reach, remaining a unique hub for conversation,m connection, and shared interests. With its strong community-driven model and steady revenue streams, it's most definitely positioned to stay a central part of online culture for years to come.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

57% employee growth in 12 months

Glassdoor (3.7)

Company

Funding (last 2 of 6 rounds)

Aug 2021

$410m

SERIES F

Feb 2021

$250m

SERIES E

Total funding: $1.2bn

Company benefits

Comprehensive health benefits
Flexible vacation & Reddit global days off
Family planning funds & 4+ months paid parental leave
Personal & professional development funds
Paid volunteer time off
Workspace & home office benefits

Company HQ

SoMa, San Francisco, CA

Leadership

Steve Huffman

(Co-Founder & CEO)

After co-founding Reddit in 2005, they stepped away from the company to co-found Hipmunk, where they were the CTO for 5 years. They returned to Reddit in 2015, and have been the CEO since.

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