Senior IT Manager, Second Dinner Studios

• Significant experience managing IT at a software technology company or game studio, including hybrid/remote support
• Strong track record of implementing automation and outsourcing solutions
• Experience managing MDM, IAM, and enterprise IT infrastructure (MacOS + Windows)
• Hands-on expertise with cloud-first collaboration and development tools (Slack, Unity, Atlassian, GitHub, etc.)
• An eye for simplicity and continuous improvement
• Ability to work autonomously while setting direction for others
• Strategic thinking with the willingness to jump in and solve tactical problems
• Strong process management and execution skills
• Curiosity and a passion for learning and development
• Ability to carry and lift up to 25 lbs for shipping and receiving equipment
• Outstanding communication skills and a service-oriented mindset

Desirable

• We're looking for a strategic yet hands-on Senior IT Manager or Director to lead our IT function
• You’ll drive automation, outsource and streamline wherever possible, and ensure our infrastructure and support systems scale alongside our studio
• You’ll be a player-coach: leading vision and strategy while rolling up your sleeves to solve problems directly
• This role is primarily remote but requires that you live within commuting distance of our Irvine, CA headquarters
• You’ll be expected to be onsite weekly and available for in-person events, summits, and team meetings
• You’ll also be personally responsible for all in-office IT needs — from supporting our onsite employees to maintaining and regularly testing the network and office infrastructure
• You'll lead and evolve our IT strategy to support a growing remote-first game studio
• Build and manage vendor relationships for helpdesk, device logistics, and fulfillment services
• Oversee IT helpdesk, ensuring timely and effective issue resolution
• Support complex IT helpdesk issues and be willing to roll up your sleeves to support junior IT team members with other IT helpdesk issues
• Design and implement automation for device provisioning, onboarding, and software management
• Evaluate and optimize our IT stack, identifying gaps, risks, and opportunities for simplification
• Manage enterprise authentication, identity, and access tools (Okta, Google Workspace, etc.)
• Oversee hardware/software inventory, procurement, and endpoint management (InTune, Kandji, JAMF)
• Create and document scalable, efficient processes for support, provisioning, and access
• Be the go-to owner of all in-office IT needs: support onsite employees, maintain a healthy office network, and ensure hardware and AV systems are reliable and effective
• Partner with Security & Compliance to align on privacy, audit, and InfoSec best practices
• Mentor junior IT team members and oversee their day-to-day operations