Tech Touch Customer Success Manager, EliseAI
$107.5-132.5k
OTE
$85-110k
BASE
+ Equity in the company in the form of stock options
4-5 days a week in office
AI leasing agent & assistant
Be an early applicant
AI leasing agent & assistant
101-200 employees
Be an early applicant
$107.5-132.5k
OTE
$85-110k
BASE
+ Equity in the company in the form of stock options
4-5 days a week in office
101-200 employees
Company mission
To improve business efficiency without sacrificing human connection, and to make quality housing more accessible.
Role
Who you are
- 2+ years of experience in a SaaS Customer Success role, ideally with a focus on managing a high volume of accounts
- Hands-on experience with customer success tools such as PlanHat, Gainsight, ChurnZero, Totango, or similar platforms is required
- Proven ability to lead critical customer meetings, including QBRs and strategic touchpoints
- Strong analytical skills with the ability to interpret data and drive actionable strategies
- Excellent written and verbal communication skills, with the ability to distill technical concepts for non-technical stakeholders
- Experience balancing scalable, technology-driven engagement with personal relationship management
- Ability to thrive in a fast-paced, collaborative environment with a proactive mindset
- Knowledge of SaaS integrations, APIs, and technical workflows is a plus
- Willingness to work in person at our SF headquarters 4-5 days per week
What the job involves
- EliseAI is seeking a Tech Touch Customer Success Manager to scale and optimize customer engagement through technology and data-driven strategies
- In this role, you will manage a high volume of accounts, leveraging tools like PlanHat, Salesforce, Zendesk, and Gong to drive customer success
- You’ll be responsible for maintaining strong relationships through scalable engagement strategies while also meeting with customers for critical touchpoints such as business reviews and key strategic discussions
- Your work will ensure customers achieve maximum value from EliseAI’s products, blending automation with human interaction to deliver exceptional experiences
- High-Volume Account Management: Proactively manage a large portfolio of accounts, balancing automation and personal engagement to drive adoption, retention, and satisfaction
- Leverage Customer Success Tools: Use platforms such as PlanHat, Salesforce, Zendesk, and Gong to monitor customer health, automate workflows, and track success metrics. Hands-on experience with at least one of these tools is required
- Customer Engagement: Schedule and lead critical customer meetings, including Quarterly Business Reviews (QBRs), to address strategic goals, share insights, and strengthen relationships
- Automated Engagement Strategies: Design and implement scalable communication plans using tools like in-app messaging, email campaigns, and self-service resources to support customer success
- Data-Driven Insights: Analyze customer usage patterns to identify trends, predict risks, and develop targeted strategies for improvement
- Onboarding and Adoption: Partner with implementation teams to deliver efficient onboarding processes, using automated playbooks to set customers up for long-term success
- Content Creation: Develop self-service resources such as training videos, help guides, and FAQs to empower customers and reduce friction in their workflows
- Feedback Loop: Serve as the voice of the customer within EliseAI, sharing actionable feedback with Product, Engineering, and other internal teams to inform roadmap decisions
- Proactive Risk Management: Monitor customer health metrics to address underperformance early and mitigate churn risks
Our take
Contactless human interaction through technology has thrived in recent years, and this has impacted the real estate industry greatly. A significant reexamination is needed in regard to how estate agents serve and communicate when in-person interactions are less feasible. EliseAI, previously MeetElise, provides AI-powered leasing agent software that aims to solve this problem.
The company deploys machine learning to fill communication gaps between agents and clients, in addition to providing mixed reality solutions for digital property viewings. The startup claims that their software increases conversion rates from traditional leasing methods and tools by more than 65%, responding instantly to 90% of custom inquiries for over 250,000 properties. 60% of the top 50 real estate businesses in the US use EliseAI, whilst 30 million residents and prospective customers have had conversations with the AI.
Estate agents across the globe have developed digital platforms to serve customers digitally. However, EliseAI presents an all-in-one solution that aims to support estate agents and their clients, regardless of whether in-person communication is possible. Funding secured by the company will be used by to propel its growth and prop up its already secured equity capital.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Aug 2024
$75m
SERIES D
Jun 2023
$35m
SERIES C
Total funding: $141.9m
Company benefits
- Equity
- Medical, Dental and Vision premiums covered at 100%
- FSA & HSA plans
- Commuter benefits
- 401k
- Long & short-term disability, and life insurance
- Unlimited PTO
- Up to 12 weeks fully paid parental leave
- Flexible hours
- Paid lunch
- Development opportunities
- Fitness stipend
- Social events
Company values
- Be Great, Do Good - We think big and act intentionally to have a positive impact on the world
- Be An Owner - Identify problems, start and own your projects, communicate your progress, and measure its success
- Progress Over Perfection - Don’t let the instinct to make things perfect prevent you from moving forward
- Dive Deep - The best problem solving happens when you thoroughly investigate and analyze an issue
Company HQ
Midtown South, New York, NY
Articles
Leadership
Minna Song
(CEO)Majored in Computer Science at MIT, and studied at the University of Cambridge. Interned at Microsoft and then co-founded Influencers Required in 2014.
Stoyan Stoyanov
(CTO)Studied Computer Science at the University of Cambridge, graduating in 2014. Co-founded Influencers Required with Minna.
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