Technical Support Manager, TigerData

• This role demands strong people management skills combined with deep technical expertise across databases and developer-focused products to effectively support and empower your team
• Fluency in English is required
• Have proven experience managing technical support teams, particularly with developer tools, databases (Postgres or similar), cloud services, and/or AI-driven products
• Possess strong technical expertise in Postgres databases, cloud platforms (AWS, Azure, Google Cloud Platform), and ideally familiarity with containerization and AI technologies
• Are comfortable diving deeply into technical troubleshooting and effectively guiding your team through complex scenarios involving databases, performance tuning, and cloud infrastructure
• Excel in clear and effective communication, capable of articulating complex technical concepts clearly to technical and non-technical stakeholders
• Demonstrate empathy, proactivity, and a genuine commitment to delivering exceptional experiences to developers, engineers, and technical customers
• Have strong organizational skills and can confidently manage multiple, diverse technical priorities simultaneously

Desirable

• As our Technical Support Manager, you'll lead our highly skilled Technical Support team covering the EMEA and APAC time zones
• Your team engages closely with customers, providing everything from basic database administration support to deep technical troubleshooting across TigerData products, Postgres databases, Tiger Cloud, and our emerging AI-driven solutions
• You'll actively mentor and develop your team, ensuring exceptional technical support and high customer satisfaction
• Leading, managing, and mentoring a globally distributed Technical Support team providing support across databases, cloud infrastructure, and AI products in EMEA and APAC regions
• Ensuring timely and high-quality responses to customer technical inquiries, especially involving complex issues with Postgres databases, TigerData products, cloud deployments, and related technologies
• Collaborating effectively with Engineering, Product, and Customer Success teams to escalate and prioritize critical product-specific issues
• Building and nurturing a collaborative, supportive, and growth-oriented team culture that promotes continuous learning and technical excellence
• Driving continuous improvements in support processes, documentation, tooling, and team capabilities tailored around our diverse range of technical products
• Enhancing customer satisfaction through proactive team leadership and strategic customer-focused initiatives

• We respond to every applicant
• We review applications fairly and objectively, and shortlist based on relevant skills and experience
• We ensure clear and timely communication throughout your candidate journey
• We maintain a rigorous interview process with a high bar, designed to give you the opportunity to meet various team members you'll collaborate with across our organization