IT Manager, SeeChange Technologies

• 3+ years of experience in a hands-on IT support, System Administrator, or IT Manager role, ideally within a fast-paced technology or startup environment
• Strong technical proficiency across macOS, Windows and Linux operating systems
• Deep understanding of networking principles (TCP/IP, VPNs, Firewalls, Wi-Fi
• Configuration)
• Experience administering cloud identity and productivity suites (e.g. Microsoft 365/Entra ID)
• Proven ability to manage IT security practices, including endpoint protection, data backup, and access control
• Excellent problem-solving, organizational, and communication skills with a strong customer service orientation
• If you love solving problems, learning new things, and working at the intersection of technology and real customer impact, we’d love to hear from you

Desirable

• SeeChange is building the next generation of vision AI technology that helps businesses understand what’s happening in the real world through intelligent video analytics. To enable our internal IT to support the scale and growth of the organisation, we are hiring our first dedicated IT Manager
• The IT Manager will be the primary point of contact for all internal technology needs, acting as both a strategic planner and a hands-on technical expert. This role is crucial for ensuring our team has the reliable, secure, and high-performance IT environment required to focus on breakthrough computer vision development and deployment
• You'll be responsible for managing day-to-day IT operations, supporting our team, and establishing best practices for security and infrastructure scaling. This role is Manchester based, and it is expected that the successful candidate is on-site at least 3 days per week
• Manage, maintain, and improve all internal IT infrastructure, including servers (on-prem and cloud-based), networking equipment, Wi-Fi, and data storage systems
• Oversee and administer core SaaS platforms (e.g. Microsoft 365, Slack, Atlassian Jira/Confluence)
• Manage the procurement, deployment, and lifecycle of all end-user hardware (laptops, monitors, peripherals, etc.) for macOS, Windows and Linux environments
• Review, update, and enforce IT security policies, including access control, password management, and data backup/disaster recovery protocols
• Manage endpoint security across all devices, ensuring robust anti-malware and patch management strategies are in place
• Manage regular security audits and vulnerability assessments to protect sensitive IP and company data
• Provide Tier 1 and Tier 2 technical support (help desk) for all employees, resolving hardware, software, and network issues efficiently
• Onboard and offboard employees, ensuring timely and secure access to necessary systems and resources
• Create and maintain clear, accessible documentation for IT systems, procedures, and self-help guides for employees
• Develop and manage the annual IT budget, optimising costs for hardware, software licenses, and cloud services
• Plan and execute IT projects to support company growth, such as office moves, system upgrades, or new tool implementations
• Evaluate and recommend new technologies and solutions that can improve team productivity and data security

• After carefully considering all applications, we will be in touch with the shortlisted candidates