People Operations Generalist, Firework
$75-95k
+ Stock Options
Video-based eCommerce platform
Posted today
Video-based eCommerce platform
201-500 employees
Posted today
$75-95k
+ Stock Options
201-500 employees
Company mission
To revolutionize commerce for people and brands through the power of human connection.
Role
Who you are
- 3-5 years of experience as a People Ops generalist in a high-growth, global start-up environment, specifically in employee experience, learning and development, and performance management
- Strong knowledge of HR processes across the entire employee lifecycle; best practices are great but creative, out-of-the-box solutions-oriented thinking is better!
- Exceptional project management and reporting skills with superb attention to detail
- Demonstrated skills in content creation, including design tools and clear, engaging writing
- Outstanding interpersonal and communication skills (speaking, writing) with the intuitive ability to build trust and influence across all levels
- Team player with a scrappy win together mindset adaptable to change and ambiguity
- Must be able to work partial APAC hours
- Preference if you speak either Japanese or Mandarin
What the job involves
- We’re rapidly growing around the globe and we’re excited to add to the team!
- This visible role will be the go-to partner for all things related to the employee lifecycle - from onboarding to offboarding - and will own initiatives that enhance engagement, learning, and performance
- This role combines hands-on program buildout and management with data-driven insights to ensure our People and Talent strategies, initiatives, and feedback mechanisms are effective, scalable, and aligned with our business goals
- Champion a positive and inclusive workplace culture across all levels and teams as a trusted partner and point of contact for employee inquiries and support
- Manage and continuously optimize the end-to-end onboarding and integration process to ensure a smooth, consistent, and effective experience for new hires around the globe
- Own and create all people-related content including internal and external facing materials such as the People & Talent website pages, infographics, presentation decks, talent fliers, surveys, and other collateral throughout the employee lifecycle that showcase and communicate our culture, values, programs, and initiatives
- Coordinate offboarding activities, including exit interviews, knowledge sharing, and systems access removal logistics
- Manage People Ops reporting and analytics, including headcount, turnover, engagement, and performance metrics; provide actionable insights to leadership
- Support and lead audits to ensure compliance with data accuracy and reporting requirements
- Own, build, and manage company-wide training programs, workshops, and professional development activities including owning the metrics to measure success
- Manage and administer performance review cycles, including goal-setting, training, and reporting on calibration and overall metrics and trends
Our take
Live-streamed shopping has long been popular in China. In 2020, the first 30 minutes of Alibaba’s Singles’ Day presales campaign on Taobao Live generated an impressive $7.5 billion in total transaction value. Firework is helping to bring these kinds of video-based eCommerce experiences to a Western audience with a smart commercial strategy.
Originally launched as a standalone social platform featuring swipe-able web stories, Firework made a strategic shift towards a more streamlined B2B model. It now provides services to partners by granting them access to its video technology infrastructure, enabling them to effortlessly launch diverse and interactive shippable videos on their respective websites. The outcome of this pivot has paid off, with Firework emerging as the leading global platform of its kind.
The real money in shoppable videos is ultimately live-streamed experiences, which are still not landing for American audiences. Despite this, Firework’s more complete offering, including the ability to directly collect consumer data and learn about a shopper’s behaviour, means that American brands are giving the startup business ahead of this anticipated cultural shift.
Steph
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2022
$150m
SERIES B
Mar 2021
$55m
SERIES A
Total funding: $270.3m
Company HQ
Downtown, San Mateo, CA
Leadership
Vincent Yang
(Co-Founder & CEO)Previously founded EverString which was acquired by ZoomInfo. Before that, worked as an Investment Manager at Summit Partners and before that as an Analyst in J.P. Morgan's Investment Banking team.
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