Business Operations Manager, ServiceNow
Analytics
$135.3-236.8k
+ Variable/incentive compensation & ESPP
Office located in Santa Clara, CA
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
$135.3-236.8k
+ Variable/incentive compensation & ESPP
Office located in Santa Clara, CA
1001+ employees
Company mission
To transform IT to revolutionize the enterprise.
Role
Who you are
- The ideal candidate brings a unique blend of analytical rigor, operational acumen, and strong communication skills, with a proven track record of navigating large, matrix organizations
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- Experience: 8+ years of professional experience, including significant time in strategy, operations, analytics, or Chief of Staff–type roles within large, complex organizations
- Analytical Skills: Strong data literacy with the ability to interpret complex business information and generate actionable insights
- Organizational Acumen: Proven ability to drive operational excellence in a fast-paced, matrixed corporate environment
- Communications: Exceptional written and verbal communication skills; comfortable interfacing with executives and large audiences
- Leadership: Strategic thinker who can influence without authority, drive alignment, and execute effectively
- Technical Familiarity: Experience with modern analytics tools (e.g., PowerBI, SQL) and enterprise software is a plus
What the job involves
- The Business Operations Manager will play a critical role in supporting the strategy, operations, and execution of the Analytics organization for ServiceNow. This is a highly visible role for a strategic operator who thrives in complex environments. You will serve as a trusted partner to senior executives, ensuring that the Analytics organization runs efficiently, communicates effectively, and executes against its priorities with excellence
- Partner with the Chief of Staff and other leaders to define and operationalize strategic priorities, OKRs, and annual plans
- Drive cross-functional alignment and ensure smooth execution of strategic initiatives across the Analytics organization
- Identify opportunities to improve organizational performance through data-driven insights and process optimization
- Manage operational rhythms including quarterly business reviews, leadership offsites, and strategic planning cycles
- Design and maintain governance frameworks to ensure high-quality decision-making and accountability
- Develop analysis and reporting mechanisms that provide visibility into organizational performance
- Act as a force multiplier for the leadership team by managing high-priority projects and ensuring follow-through on commitments
- Serve as a proxy in meetings and communications when appropriate, ensuring continuity and clear messaging
- Coordinate with HR, Finance, and other G&A functions to support headcount planning, budget management, and other operating/planning cadences
- Craft clear and compelling executive communications, including board-level presentations, org-wide updates, and strategic narratives
- Facilitate effective information flow between executives, managers, and teams
- Build strong relationships across the organization to influence outcomes and align stakeholders
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7,700 customers, including 85% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in the upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15B, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Generous family leave
- Matched donations
- Annual learning stipends
- Flexible PTO
- Competitive retirement plan
- Paid volunteer time
Company HQ
Santa Clara, CA
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