Senior Manager of Integrations & Technical Support, ezCater
$142-199k
+equity
More information about location
Online marketplace for business catering
Be an early applicant
Online marketplace for business catering
501-1000 employees
Be an early applicant
$142-199k
+equity
More information about location
501-1000 employees
Company mission
To provide businesses with access to high-quality and fast corporate catering, 24/7.
Role
Who you are
- Management Experience: You have at least 8-10 years experience managing a technical support team, providing mentorship and a positive team culture where everyone understands their role within the larger picture
- Tech-knowledgeable: You have 4-5 years experience implementing API Integrations, technical writing and/or providing tier 2-3 support for technical issues. You’re also competent in using and configuring workflows in support and project management software including Monday.com, Jira and Zendesk
- Strategic Thinker: You’ve established and rolled out team KPI’s, while keeping your eye on the greater company-wide goals. You are an Excel pro with at least 1 year experience and proficiency in organizing & interpreting data sets with multiple factors and inputs (including how to set up v-lookups and pivot tables)
- A Natural Relationship Builder: You make connections and keep them. You are deft at “managing across.” You have experience working with Project Management, Product, Engineering, Marketing, Sales and Customer Service teams. Your superpower is building a positive, cohesive, cross-functional team focused on execution and project success
- Insanely Autonomous: You love setting audacious goals and are fully comfortable directing your own way to get there. You commit to a schedule and stick to it
- Agile & Flexible: You manage risk but aren’t afraid to iterate. You ideally are familiar with high growth operations & problem solving in fast-paced tech spaces. You have an excellent track record providing a positive customer experience, as well as a keen eye for anticipating bottlenecks & roadblocks
- A circus-level juggler: You’re comfortable with a high-volume list of varied tasks and know how to prioritize them
- A creative problem solver: After developing a deep understanding of our products and our partners, you’ll help identify risks & uncover opportunities that will help us soar
- Process Creation: You’re comfortable with building processes, creating SOP’s and training a team to troubleshoot technical issues
What the job involves
- The Supply Solutions and SaaS Operations team is looking for an experienced Manager to lead the support and configuration of ezCater’s growing API integrations portfolio
- In this position, you’ll build and document team processes, collaborating with cross-functional teams to go beyond helpful for our customers and partners
- You’ll support the configuration and testing phases of API implementation projects and establish a plan to monitor integrations for errors
- You will build relationships with our technical partners as well as collaborate with our partnership relationship manager
- You’ll lead a team through growth and change, training the team on new ideas with a focus on continuous improvement
- You’ll refine existing processes and be a critical player in scaling integrations at ezCater
- Build & Lead: Build and manage a team focused on implementing new integrations and providing technical support to enterprise partners on both sides of our marketplace
- Lead the team as they develop new processes and capabilities to meet the evolving needs of our partners
- You’ll collaborate with Partnership Management, Project Management and Technology to build the processes required to configure and support API integrations including clearly defining roles and responsibilities and creating SOP’s built to scale
- Technical Guidance: You’ll provide technical support for our partner support team, customers and supply partners to ensure collectively, we are meeting implementation milestones and company goals
- Strategic Consultation: You’ll provide consultation and best practices to third party partners, customers and supply partners looking to integrate with ezCater
- Organize & Prioritize: You’ll be expected to maintain up-to-date, detailed tracking of tasks, prioritizing those that have the greatest impact to our team goals and monitoring for timely execution
- Collaborate: You’ll work closely with our Project Management, Product, Engineering, Sales, Operations, Customer Service, Marketing, and Analytics teams to help move our shared goals forward
- Manage Partnerships: Work with our technical partners and our Partnership Management team to expand our integration capabilities and commercial relationships
- Communicate Effectively: You have experience thoughtfully explaining unique concepts to diverse audiences, and know how to break down complex topics for any stakeholder
Application process
- Please have fun with the Cover Letter portion of the application! It does not need to follow “traditional” cover letter guidelines - we would love for you to write 150-500 words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know!
Our take
ezCater is an online marketplace app that provides catering options for businesses, working with food providers who enter their menus onto the app for customers to browse. ezCater sends each store its orders and handles customer service whilst the food providers fulfill the orders.
ezCater profits by charging a small commission on all orders that restaurants fulfill. The company counts JLL, RingCentral and the San Francisco 49ers among its customers. It previously fuelled expansion through acquisitions such as online catering platform GoCater in 2018 and MonkeySoft Solutions in 2019.
ezCater has enjoyed strong growth so far, in part by focusing on meal deliveries to a growing hybrid workforce as an employee benefit. It has been eyeing an IPO for some time, though these plans are yet to come to fruition. In the meantime, it has continued to develop its technology and unveiled a new supplier diversity program to uplift small businesses owned by underrepresented groups.
Steph
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
26% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Dec 2021
$100m
SERIES D
Apr 2019
$150m
SERIES D
Total funding: $433.9m
Company benefits
- Unlimited Vacation
- Stock Options
- Medical & Dental Insurance
- Subsidized MBTA Passes
- 401k Match
- Stocked Kitchen
- Company Outings
- Parental Leave
- Cupcakes
Company values
- Lead - We’re autonomous. Everyone is empowered to own their work and we minimize unnecessary steps
- Grow - We hire awesome people. You can move sideways, you can move up, and there are always new opportunities to learn
- Play - We never turn down a reason to celebrate. We get a lot done and have fun along the way
Company HQ
Financial District, Boston, MA
Articles
Leadership
Stefania Mallett
(Director)Former CEO of the company. Studied at MIT before spending 20 years in leadership positions at firms including IntraNet, Taskmail, More than Words, and InSite Marketing Technology.
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