Onboarding Associate, Wonder
SMB
$52-65k
OTE
$41.5-52k
BASE
+ Equity
3-5 days a week in office
Extraordinary food that comes to you
Be an early applicant
Extraordinary food that comes to you
1001+ employees
Be an early applicant
$52-65k
OTE
$41.5-52k
BASE
+ Equity
3-5 days a week in office
1001+ employees
Company mission
To remake the relationship Americans have with food by revolutionising home dining.
Role
Who you are
- This role requires excellent communication and interpersonal skills, strong technical aptitude, and a passion for building strong relationships with our restaurant partners
- High school diploma or equivalent working experience required
- 1-2 years of customer service experience. Experience working with restaurant owners is a major plus. Restaurant experience is also a plus!
- Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs. Experience with Salesforce.com, Zendesk, or similar CRMs is a plus!
- Strong verbal and written communication skills; ability to communicate clearly, appropriately, and professionally to clients/internal audiences
- Comfortable making outbound calls on the phone
- Expertise in problem-solving skills – identifying root causes, customer needs, and providing solutions quickly and efficiently in real-time
- Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product
- Empathy and a genuine desire to help restaurant partners succeed on our platform
- Positive attitude, reliability with good attendance and punctuality, operational know-how, team spirit, and commitment to the job
- Be flexible while handling assignments and prioritize as needed by the business
- Passion and aptitude for working in a fast-paced and fast-growing environment
What the job involves
- As an Onboarding Associate, you will be responsible for guiding restaurants through the entire onboarding process, from initial setup and training to ensuring they are fully equipped to manage orders and optimize their presence on our platform
- You will provide restaurant owners with insights into the value of getting onto the Grubhub platform as quickly as possible to ensure they benefit from our partnership right out of the gate
- Manage the end-to-end restaurant onboarding process; oversee all stages of onboarding, ensuring a timely and efficient experience for our partners
- Configure accounts for integration and menu ingestion, checking for quality using a variety of internal tools
- Proactively reach out to restaurant owners daily to facilitate the onboarding of new accounts and troubleshooting integration onboarding issues with the goal of getting them live on the platform as quickly as possible
- Work cross-functionally with multiple stakeholders including external integration partners, sales, operations engineering, integrations partnerships, and solutions consultants. You will collaborate with these teams to facilitate a positive onboarding experience, identify trends, and perform root cause analysis of issues and prevent them from occurring again
- Collaborate with restaurant owners to set up accounts for long-term success including scheduling photoshoots, confirming operating hours, and ACH and W9 collection along with any additional required information
- Provide restaurant owners with insights into the value of getting onto the Grubhub platform as quickly as possible to receive more orders
- Align restaurant owners with our goals by expertly training them on the Grubhub platform and the integration partner’s capabilities along with how to use both companies’ products and services together
- Leverage both internal and external tools to streamline the workflow and collaborate with your peers to share best practices that will enhance the entire team’s performance
- Learn and master the onboarding process for existing and new integration providers partnering with Grubhub. You will also provide valuable feedback and ideas, in order to improve existing processes
Our take
Food delivered to your door often gets cold and soggy as it travels in a courier's bag from the restaurant to your home. Using Wonder, customers order food from a mobile app, which is cooked in a truck right outside your door. It aims to improve the standard of home-delivered food, both the quality of product – working with world-renowned chefs – and the experience itself.
Wonder has received fair criticism surrounding poor environmental consideration, as each kitchen/van sits idle with the engine running whilst food is prepared. A study by the US Department of Energy found that banning the unnecessary idling of personal vehicles would be the same as taking 5 million vehicles off the roads.
Despite this, Wonder has sustainability strategies involving food sourcing, reducing food waste, sustainable packaging, and, notably, an emissions-neutral fleet. Wonder has received enormous funding, bringing it to a valuation of $7 billion, and the number of vans distributed across North America is expected to multiply exponentially.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2026
$200m
LATE VC
May 2025
$600m
LATE VC
Total funding: $2.3bn
Company benefits
- 401k with employer match
- Medical, dental, vision
- Health savings account with employer match
- 100% employer paid life insurance
- 2x pay if you work on holidays
- Learning and development opportunities to advance your career
- Wonder offers hourly employees stock options
Company HQ
World Trade Center, New York, NY
Leadership
Marc Lore
(Founder & CEO)Has previously (co-)founded the following companies: Global Association of Risk Professionals, The Pit, Quidsi, Jet.com, Mojo, Wizard and City of Telosa.
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