IT Operations Specialist, Brightwheel
$80-100k
Offers equity
Online platform for early education management
Be an early applicant
Online platform for early education management
501-1000 employees
Be an early applicant
$80-100k
Offers equity
501-1000 employees
Company mission
To improve education for young children, given the vital importance of early education for later life.
Role
Who you are
- You are a highly organized and detail-oriented IT professional, able to manage complex workflows across systems, vendors, and stakeholders without dropping the ball
- You bring a strong customer-first mindset and take pride in delivering a seamless, high-quality employee experience
- As a proactive owner, you drive work end-to-end across IT systems, device management, and operational workflows, solving problems independently, and thriving in fast-paced, ambiguous, and scaling environments
- You communicate clearly and build strong relationships across teams, while, thinking critically and making sound decisions with speed
- You are continuously looking for ways to improve IT systems, processes, and security, bringing a strong risk-aware approach to access, devices, and overall IT operations
- 3–6+ years of experience in IT support, systems administration, or IT operations in a fast-paced, scaling environment
- Hands-on experience administering core SaaS tools such as Google Workspace, Okta, and Slack
- Experience managing endpoint devices and MDM tools (e.g., Intune, Iru/Kandji, or similar) and endpoint management
- Experience owning or supporting IT onboarding and hardware provisioning workflows end-to-end
- Familiarity with ITSM tools (e.g., Jira Service Management) and structured support processes
- Proven ability to troubleshoot and resolve end-user technical issues independently
- Experience contributing to or leadingIT projects or system migrations
- Experience working with endpoint security tools (e.g., Bitdefender or similar) and applying security best practices
- Demonstrated ability to manage multiple priorities, stakeholders, and vendors simultaneously in a distributed environment
- Strong communication skills with a track record of building effective cross-functional relationships
What the job involves
- Own and deliver a seamless global IT onboarding experience including leading IT orientation and ensuring timely equipment provisioning for all new hires
- Manage global equipment logistics end-to-end, including vendor coordination (e.g., Firstbase), asset tracking, shipping, and recovery across regions
- Administer and support core IT systems including Google Workspace, Okta, Slack, MDM tools (Intune/Iru), and ITSM platforms (Jira Service Management)
- Provide high-quality end-user support, troubleshooting and resolving technical issues efficiently while delivering a strong employee experience
- Lead and contribute to IT projects and system improvements, including tooling changes, migrations, and process enhancements
- Partner cross-functionally with People, Finance, and other teams to support onboarding, offboarding, and employee lifecycle needs
- Build, document, and improve scalable IT processes across onboarding, logistics, and internal operations as the company grows
- Manage and improve vendor relationships to ensure efficient,reliable service delivery
- Strengthen endpoint security posture, including device hardening, access controls (Okta/Google), and identifying/remediating security gaps
- Identify opportunities to automate, streamline, and improve IT operations
Our take
Childcare and teaching is a profession fraught with pressures and paperwork and yet it remains relatively ill attended to by advances in tech and software. Brightwheel want to revolutionize this, focusing on facilitating the administrative and communicative relationship between schools, carers and parents or guardians.
As tech enters the classrooms there are various apps focusing on the education itself with fewer actually handling the communications for schools. Brightwheel's platform helps increase parental and teacher engagement with students everyday, while helping small education businesses save money, time, and to grow.
Brightwheel is carving out a name for itself as a service valuable for its exciting and useful new updates. It was quick to adapt to school closures too by offering distance learning capabilities and health testing. And on top of this, it also caters to childcare in lower-income areas with a freemium model. Making its a go-to platform for early education.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-15% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2021
$55m
SERIES C
Oct 2018
$21m
SERIES B
Total funding: $88.8m
Company HQ
Financial District, San Francisco, CA
Leadership
Dave Vasen
(Founder & CEO)Dave started his career at Morgan Stanley, before spending a year at Cisco and 3 years as a Bain Consultant. He worked at Amazon for 2 years, and after taking on several Advisory roles he founded Brightwheel in 2014.
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