Customer Service Supervisor, ParkBee
English & Dutch fluent
3+ days a week in office (Meester Treublaan, Amsterdam)
Smart car parking technology
Job no longer available
Smart car parking technology
21-100 employees
Job no longer available
3+ days a week in office (Meester Treublaan, Amsterdam)
21-100 employees
Company mission
To help urban travelers, car park owners and city councils to make better, more efficient use of existing urban space.
Role
Who you are
- Are you a creative problem-solver with natural leadership skills? Can you quickly assess situations, set priorities, and make efficient decisions? If so, we are looking for you! Become our new Customer Service Supervisor at ParkBee!
- Available 5 days a week and open to occasional weekend or evening shifts if needed
- Experienced in a customer service role
- A natural leader with excellent communication skills and a proactive attitude
- Fluent in both Dutch and English, both written and spoken
- Approachable, supportive, and customer-focused
- Enthusiastic, energetic, and capable of inspiring your team to perform at their best
What the job involves
- In this role, you will be responsible for ensuring the smooth daily operation of our customer service team. Your ultimate goal? Happy customers! You’ll lead and coach a team of 10 to 20 Customer Service Representatives, supporting their growth and development
- Guiding your team in handling customer inquiries through email, phone, and chat
- Taking charge of complex customer cases and providing tailored solutions
- Ensuring customer feedback is shared with relevant internal teams to improve our services
- Keeping operations running efficiently while maintaining high-quality standards
Application process
- We believe in a transparent and thorough interview process to ensure the best fit for you and our team. Please submit your CV in English
- Here’s what you can expect:
- Initial screening with the recruiter - early December
- Interview with the hiring manager - by mid December
- Case study presentation & Chat with team members - ASAP afterwards
- Offer
- Start date of 6 January or 3 February 2025 depending on your notice period
Our take
As cities grow larger and more congested, there is a serious lack of parking locations. ParkBee aims to address this problem by developing smart car parking technology that optimises the use of current resources to provide travellers with access to the best place to park.
The startup leverages its network of locations, smart integrations and predictive systems in order to utilise underused parking locations and to direct traffic to the right place at the right time. It is used by the UK’s most well-known public car park operators, hotels and private commercial office spaces. It also allows landlords and other private car park owners to monetise their spaces by making them available to the public.
ParkBee's business model involves splitting the revenue generated through renting each parking space with the owner, and the fee it charges consumers with partners RingGo or Parkmobile. It already operates hundreds of connected parking locations across a number of countries, and has expanded healthily over the years.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-25% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2022
$35.1m
GROWTH EQUITY VC
Feb 2018
$5.9m
SERIES A
Total funding: $43.2m
Company benefits
- Personal development budget of £1500 a year
- Access to Perkbox
- Pension scheme
- 25 days holiday
- Free daily office lunch
Company HQ
Jeruzalem, Amsterdam, Netherlands
Leadership
Jian Jiang
(Co-Founder & CEO)Worked for 4 years at Alerio Capital, holding various positions such as Head of Research and Senior Quantitative Analyst. Previously Quantitative Analyst at Nidera for 9 months.
Tom Buchmann
(Co-Founder)Previously Commodities Trader at Macquarie Group for 2 years, and Systematic Trader at Alerio Capital also for 2 years.
Salary benchmarks
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