Customer Service Supervisor, ParkBee
English & Dutch fluent
3+ days a week in office (Meester Treublaan, Amsterdam)
Developer of smart car parking technology
Be an early applicant
Developer of smart car parking technology
21-100 employees
Be an early applicant
3+ days a week in office (Meester Treublaan, Amsterdam)
21-100 employees
Company mission
To help urban travelers, car park owners and city councils to make better, more efficient use of existing urban space.
Role
Who you are
- Are you a creative problem-solver with natural leadership skills? Can you quickly assess situations, set priorities, and make efficient decisions? If so, we are looking for you! Become our new Customer Service Supervisor at ParkBee!
- Available 5 days a week and open to occasional weekend or evening shifts if needed
- Experienced in a customer service role
- A natural leader with excellent communication skills and a proactive attitude
- Fluent in both Dutch and English, both written and spoken
- Approachable, supportive, and customer-focused
- Enthusiastic, energetic, and capable of inspiring your team to perform at their best
What the job involves
- In this role, you will be responsible for ensuring the smooth daily operation of our customer service team. Your ultimate goal? Happy customers! You’ll lead and coach a team of 10 to 20 Customer Service Representatives, supporting their growth and development
- Guiding your team in handling customer inquiries through email, phone, and chat
- Taking charge of complex customer cases and providing tailored solutions
- Ensuring customer feedback is shared with relevant internal teams to improve our services
- Keeping operations running efficiently while maintaining high-quality standards
Application process
- We believe in a transparent and thorough interview process to ensure the best fit for you and our team. Please submit your CV in English
- Here’s what you can expect:
- Initial screening with the recruiter - early December
- Interview with the hiring manager - by mid December
- Case study presentation & Chat with team members - ASAP afterwards
- Offer
- Start date of 6 January or 3 February 2025 depending on your notice period
Our take
We are currently facing many challenges that derive from the scarcity of physical space in big cities, an issue that will become more prominent in the following years as cities grow both larger and more congested. One of the challenges is the scarcity of parking locations. ParkBee aims to address this problem by developing smart car parking technology that optimizes the use of current resources in order to provide travellers with access to the best place to park.
The startup leverages its network of locations, smart integrations and predictive systems in order to utilize existing underused parking locations and to direct traffic to the right place at the right time. ParkBee's software is used by the UK’s most well-known public car park operators, hotels, and private commercial office spaces. Moreover, the startup allows landlords and other private car park owners to monetize their underutilized spaces by making them available to the public. ParkBee's software is also integrated with consumer-facing car parking space booking apps like RingGo and Parkmobile.
ParkBee's business model involves splitting the revenue generated through renting each parking space with the owner and the fee it charges consumers with RingGo or Parkmobile. The Netherlands-founded startup has over 550 connected parking locations in six countries.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-25% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2022
$31.6m
GROWTH EQUITY VC
Feb 2018
$5.3m
SERIES A
Total funding: $38.9m
Company benefits
- Personal development budget of £1500 a year
- Access to Perkbox
- Pension scheme
- 25 days holiday
- Free daily office lunch
Company values
- Push boundaries - We are determined to disrupt the parking industry and have a positive impact on cities. Our common goal drives us to push boundaries, one way or another. We have an open attitude towards change and experimentation, to keep moving forward
- Stay one step ahead. Or two - Every day, we rely on the intelligence of our tools and our people. We refrain from assumptions in discussions. Instead, we let data do the talking. We listen to the market to create the smartest solutions and always stay one step ahead
- We act. Period - To keep growing our business, we must dare to take the initiative. We are decisive, we eagerly execute our ideas and feel equally responsible for the results. As an individual and as a team
- Strong teams grow together - We encourage social interaction, by celebrating successes and keeping each other sharp. By doing the unexpected and by going the extra mile for the company, we create an environment where people can rely on each other. And above all: where people are stimulated to get the best out of themselves
Company HQ
Jeruzalem, Amsterdam, Netherlands
Articles
Leadership
Jian Jiang
(Co-founder & CEO)Worked for 4 years at Alerio Capital, holding various positions such as Head of Research and Senior Quantitative Analyst. Previously Quantitative Analyst at Nidera for 9 months.
Tom Buchmann
(Co-founder)Earned a MSc in Computer Science from Imperial College London. Previously Commodities Trader at Macquarie Group for 2 years and Systematic Trader at Alerio Capital also for 2 years.
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