Operations Associate, Lupa
We’re not looking for someone who has done it all before. We’re looking for someone who is ready to
AI-native Operating System for the vets and pets
Open for applications
AI-native Operating System for the vets and pets
21-100 employees
Open for applications
We’re not looking for someone who has done it all before. We’re looking for someone who is ready to
21-100 employees
Company mission
We are reinventing animal care.
Role
Who you are
- 0-2 years of experience in a high-growth startup/scaleup, or a tier 1 management consulting firm, VC fund, or investment bank (M&A) - internships are also highly valued
- Minimum 2:1 from a top university
- Curious by nature: you ask good questions and actually listen to the answers
- Commercially minded: you think about why things matter, not just how they work
- Energised by a fast-paced startup environment with real ambiguity
- Strong communicator who can explain complex ideas clearly and simply
- Organised and reliable: you follow through and keep things moving
What the job involves
- This is a 24-month programme designed to take you from your first day in a fast-paced environment to independently owning complex, multi-workstream projects, with exposure to multiple teams to gain valuable and practical operational experience. Some example rotations could be:
- Operations. You'll dive knees deep with our deployment team, learning how to deploy a B2B SaaS at scale, veterinary practices operate and becoming an expert in our practice management software. The year is structured in four stages: building foundational product and project management experience, contributing to live implementations under supervision, owning full projects end-to-end, and finally managing a concurrent portfolio of accounts. By the end of Phase 1, you'll be running implementations independently and thinking commercially about the customers you work with.
- Growth & Client Team. You'll work across our commercial functions. On the Growth side, you'll get hands-on with lead generation, sales support, and our full sales cycle. On the Client Team side, you'll help manage live customer relationships, implement value-driving features in Lupa's Operating System, and contribute to improving how our Success team operates.
- Product. You'll bridge the gap between commercial insight and technical delivery, contributing to QA, working alongside product managers on roadmap and discovery, and shaping how we build based on what you've seen in the field and truly crafting the ins-and-outs of a state-of-the art health tech solution
Application process
- 1. Apply with your profile
- 2. Submit task via email
- 3. Initial chat meeting
- 4. Interview rounds with the team
- 5. Final round with CEO
Salary benchmarks
Our take
Lupa addresses the challenges of pet care service providers and pet parents in an industry where managing appointments, client engagement, and care provisions can be daunting. With its integrated platform, Lupa streamlines practice management and enhances client interactions, replacing fragmented systems and manual tasks.
Lupa leverages AI integration in pet care, automating tasks, offering personalised insights, and providing proactive support for providers and pet parents. Through features like online booking and AI-driven veterinary advice, Lupa simplifies operations and enhances pet care standards, setting a new industry benchmark.
It's a comprehensive solution to the challenges in pet care management, replacing fragmented systems with its integrated platform. By streamlining practice management and client engagement, Lupa eases burdens for businesses and enhances the pet ownership experience.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Oct 2025
$20m
SERIES A
Jan 2025
$4.4m
SEED
Total funding: $25.4m
Company benefits
- 💜 Private Medical Insurance - AXA
- 📈 Equity for all employees, without exception
- 💻 Brand New Equipment - MacBook Air M4 hardware
- 👤 Personal Therapist - Unlimited therapy sessions
- ☕ Free barista coffee and beer on tap
- 🏝️ Annual team trip abroad, monthly team socials
- 💪🏼 Subsidised gym membership
- 💰Pension contributions
- 👶 Workplace Nursery Scheme
- 🦷 Private Dental Scheme
- 🍽️ Heavily subsided nightly Dinners
Company values
- FALL IN LOVE, EVERY DAY - We encourage you to shape your role, so you find meaning and fulfilment in your work, everyday.
- OWN IT LIKE IT’S YOURS - We believe in true ownership - holding yourself accountable, delivering with pride, and knowing your effort is recognised and shapes our collective success.
- TRUST YOUR GUT - We trust you to lead with confidence, act on intuition and experience, and own your decisions.
- BE BOLD - At Lupa, we encourage bold thinking and fresh ideas - we push boundaries to build solutions
- ACT WITH EXTREME URGENCY - We move quickly and carefully, with purpose. Every decision and action drives real impact in this company.
Company HQ
Paddington, London, UK
Articles
Leadership
Nicolò Frisiani
(CEO)Graduated from the Imperial College London with an MSc in Machine Learning. Previously worked as a Senior Associate and Consultant at Boston Consulting Group and as a Senior Data Scientist at BCG GAMMA.
Matei Bjola
(COO)Graduated from the London School of Economics and Political Sciences with an MSc in Management. Previously worked at Boston Consulting Group as a Senior Associate and Consultant.
Raul Lozano Martin
(CTO)Graduated from the University of Manchester with a BS in Computer Science. Previously worked as a Software Engineer at Skyscanner and Meta.
People progressing
🦸♂️ As one of our first hires, Giulio has done everything from sales to deployment, and now drives high level projects, bridging the gap between strategy and operational teams.
Diversity, Equity & Inclusion at Lupa
Dan (Head of People)
- Our Vision To build a pack that’s as diverse as the pets (and people!) we serve, where everyone feels valued, supported, and empowered to thrive. Our Commitments 1. Inclusive Hiring Write job descriptions that focus on skills and potential, not just traditional credentials. Partner with diverse job boards and communities Use structured interviews and diverse panels to reduce bias. 2. Representation in Product & Community Involve a wide range of perspectives in product testing, vets, tech teams, clients, and pet owners from different backgrounds. Partner with animal welfare and tech organisations that support accessibility and inclusion.
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