Client Support Coordinator, Octave

Sun-Thur PST

Salary not provided

$25.00 - $28.85 per hour, salary varies depending on locations

Zoom

Junior and Mid level

Remote from US

More information about location

Specialized therapy, coaching & workshops

Be an early applicant

Specialized therapy, coaching & workshops

501-1000 employees

HealthcareB2CPersonal healthMental healthWellbeing

Be an early applicant

Salary not provided

$25.00 - $28.85 per hour, salary varies depending on locations

Zoom

Junior and Mid level

Remote from US

More information about location

501-1000 employees

HealthcareB2CPersonal healthMental healthWellbeing

Company mission

To create a new standard for mental health care that's both accessible to people and sustainable for providers.

Job

Company

Role

Who you are

Minimum 1 year experience in a high touch customer service role
Minimum 2 years experience in an administrative role
Product management skills are a plus
Strong attention to detail in a fast-paced environment
Excellent written and verbal communication skills
Track record of identifying and implementing process improvements
High comfort level multitasking between software systems
Open to performing tasks outside of your defined role with an eagerness to learn and grow
Ability to handle sticky or sensitive situations with discretion and care
Available to work Sunday to Thursday 9am to 530pm or 6pm PST
Prolonged periods sitting at a desk and working on a computer
Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet
Must be able to observe and communicate information on company provided laptop
Move up to 10 pounds on occasion
Must be eligible to work in the United States without sponsorship now or in the future

What the job involves

The Client Support Coordinator is a crucial member of our Operations Support Team, advocating for clients to ensure they receive the support they need
This role interacts with clients daily managing correspondence, answering questions, and educating others about our services
This position also assists with preparing new clients for care, ensuring they are informed and set up for success. In essence, this person is the connection point between clients and the Octave system, all while demonstrating care, compassion, and competence
Manage and respond to client communications across various platforms, such as over the phone, via email and chat in a timely, warm and efficient manner utilizing approved templates and/or workflows. Escalating any potential issues as needed
Be a go-to resource for client education about Octave services
Assist with onboarding new clients for Octave services, including the completion of paperwork and collection of billing information
Collaborate with colleagues to explore innovative ways to streamline processes and meet service standard goals
Embody Octave’s mission to deliver extraordinary care in every interaction with clients and colleagues
Accurately document client interactions in systems and escalate issues as needed
Learn and follow protocols for client intake, scheduling, and general support
Support team projects and administrative tasks as assigned

Our take

With roughly 50 million adults suffering from mental illness in the United States, a new generation of startups are aiming to help people ease conditions like depression, grief, anxiety, and stress, by increasing access to mental health care.

Octave is one of these companies, classing itself as a national behavioral health practice. It offers therapy, coaching, and group classes both virtually and through in-person sessions, with virtual services available in a number of US states. And because of its strong relationship with insurance providers, 96% of Octave clients use insurance, making mental health care more accessible and affordable for a wider range of individuals.

In just a short time, Octave has experienced impressive growth, tripling the number of clients it serves by transitioning its in-person offerings online and launching an exclusive virtual therapy and coaching practice. This continued success is driven by strategic partnerships and an expanding network, with a clear focus on growth.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

90% employee growth in 12 months

Glassdoor (3.36)

Company

Funding (last 2 of 8 rounds)

Feb 2024

$5m

LATE VC

May 2023

$52m

SERIES C

Total funding: $125.3m

Company benefits

Company-sponsored life insurance
Disability and AD&D plans
401k Retirement
Medical, dental and vision
FSA & HSA
Dependent care and commuter/parking options
Generous PTO
Paid parental leave

Company HQ

Yerba Buena, San Francisco, CA

Leadership

Sandeep Acharya

(Founder & CEO)

Obtained an MBA from Harvard and then joined Bain as a Senior Associate Consultant. Eventually became VP of Bain Capital, and was also VP of Strategy at One Medical Group.

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