Operations Data Analyst, MANUAL
Clinical Innovation & Research
More information about location
3+ days a week in office (London Bridge)
Healthcare at scale
Posted today
Healthcare at scale
201-500 employees
Posted today
More information about location
3+ days a week in office (London Bridge)
201-500 employees
Company mission
To extend the healthy years of lives for a large part of the population in the UK, Brazil, and beyond focusing on life-impeding conditions like hormonal imbalance, obesity, hair loss and menopause.
Role
Who you are
- Proficiency in SQL for data extraction and management, with the ability to analyse data and present it in operational formats
- Experience with low-code/no-code platforms (e.g., Zapier, Pipedrive, CRM systems) for building workflow automations
- Familiarity with API work and system integration to enhance operational processes
- Experience with data visualisation tools (e.g., Tableau, Looker) for comprehensive reporting and monitoring
- Analytical Skills: Strong ability to analyse data and workflows, focusing on creating efficient operational processes and identifying optimisation opportunities
- Team Collaboration: Excellent communication and interpersonal skills, with a proven ability to work effectively in cross-functional teams
- Adaptability: Comfortable navigating complex problems and ambiguity, with a proactive approach to finding solutions
- Bachelor’s degree in Sciences, including Engineering, Computer Science, or a related field preferred
- 2+ years in an operational or technical role, preferably within a fast-paced environment such as a startup
- Proven track record of building and optimising workflows that enhance customer experience and operational outcomes
- Ability to build creative, customer-first solutions by understanding and empathising with customer needs and perspectives
- Familiarity with programming languages and tools used for managing relational and non-relational databases is a plus
- Eagerness to learn and develop operational skills in a hands-on environment
- Interest in operations, start-ups, or digital health environments
- Note: Clinical experience is not necessary; this is a technical operations role focused on improving efficiency through technology
What the job involves
- We are seeking a highly motivated Operations Data Analyst to join our Clinical Innovation and Research team at VOY / MANUAL
- This role is crucial for enhancing our operational capabilities through technical expertise and innovative solutions
- As a key player in our mission to improve human health, you will focus on automating operational processes, building and maintaining simple data pipelines, integrating various software platforms, and leveraging data to drive operational efficiency
- Technical Process Development: Design, build, and implement automated workflows across various software platforms (e.g., CRM, survey tools) to streamline operations and enhance user experience
- API Integration: Utilise low-code/no-code tools like Zapier and other API methods to connect different software applications, ensuring seamless data flow and operational synergy
- Data Management: Extract and synthesise data from our data lake using SQL and Looker, transforming it into actionable insights that support decision-making and operational improvements
- Monitoring and Reporting: Track the performance of automated systems and workflows, providing regular updates and insights to stakeholders on operational efficiency and project milestones, including dashboard development
- Feedback Loop Automation: Create and maintain effective feedback loops between systems to ensure efficient communication and data exchange
- Collaboration with Cross-Functional Teams: Work closely with operational, customer experience/support, clinical and data science teams to build effective products efficiently
- Continuous Improvement: Identify opportunities for process optimisation and implement best practices to enhance overall operational effectiveness, including ownership of continuous improvement projects from conception to implementation
Salary benchmarks
Our take
MANUAL is a digital healthcare clinic supporting patients with life-changing conditions such as hormonal imbalance, obesity, menopause and hair loss across the UK and Brazil. It does this with a blend of doctor-specialist services, prescription medication backed by science, and digital products informed by behavioural change.
It works to remove the stigma around health problems such as obesity, hormone imbalances and menopause through teleconsultations, testing, regular check-ins and a range of tools, supplements and medications to treat common issues like poor sleep, hair loss, erectile dysfunction and skin conditions. Originally focused solely on men's health, the service led a shift in attitudes among its customers, with about half the men using the service to treat more than one condition, indicating that they're not just seeking help for the worst health issue that they're experiencing. Since then it has opened its services to all genders with a hope to sift attitudes on a wider variety of health issues.
The company has raised an impressive amount of capital, most recently in 2024. And this funding is being used to expand its reach and enhance its services, particularly focussing on treatments for hormonal imbalance, obesity, and hair loss.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Sep 2024
$38.7m
EARLY VC
Mar 2021
$30m
SERIES A
Total funding: $73.7m
Company HQ
Southwark, London, UK
Articles
Leadership
George Pallis
(Co-Founder & CEO)Previous the Global Head of Marketing at Deliveroo and Head of Performance Marketing at TransferWise.
Diversity, Equity & Inclusion at MANUAL
- Diversity and Inclusion at MANUAL is about fairness. It's a fabulous virtuous circle and we are fusing on:
- Conversations - we are creating a common language via initiatives such as our monthly Tea & Learns, our IWD spotlight on our incredible female-identifying employees, our ongoing celebrations…
- Learning - we are offering D&I trainings catered to our needs such as unconscious bias, psychological safety, mental health support...
- Measurement - we are proud of our 93%+ favourable responses in our monthly pulse confirming that everyone feels welcomed and all voices are listenned to at MANUAL.
- Culture - we are feedback-driven culture, we are humble and love to learn from each other!
- We are committed to equal employment opportunities regardless of gender, age, disability, race, religion or belief, sexual orientation and gender reassignment, pregnancy and maternity, marriage and civil partnership. We base all our employment decisions on merit, job requirements and business needs. This applies to all decisions related to hiring, training, remuneration, promotion and potential termination.
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