Deal Desk Manager, Modern Health
$100.7-148.1k
OTE
Salary dependent on location. + Equity program
More information about location
Mental health care designed for the workforce
Open for applications
Mental health care designed for the workforce
501-1000 employees
Open for applications
$100.7-148.1k
OTE
Salary dependent on location. + Equity program
More information about location
501-1000 employees
Company mission
To improve the lives of people and their communities by offering an inclusive mental health solution that drives the best outcomes, is the most cost-effective, and is the most engaging.
Role
Who you are
- We are looking for a contributor with uncanny attention to detail and an eagerness to collaborate broadly
- The ideal candidate has a strong background in Deal Desk and/or Revenue Operations at an enterprise SaaS company
- 3+ years of relevant professional experience in deal desk, commercial processes, contract or order form management
- Experience with Salesforce and spreadsheet analysis a must; experience with Ironclad, CPQ, and Netsuite is a plus
- Have a bias to action, an ownership mentality, and ability to triage in a fast-moving environment
- Espouse a standard of excellence (i.e. your work is known for high rigor, attention to detail, and lasting impact, and you help to improve results in organizations during periods of high growth and change)
- Pillar of ruthless prioritization and time management with ability to balance triaging day-to-day issues with strategic priorities
- Empathetic toward reps and are invested in their success and possess an understanding of the pain points experienced by reps at each stage of the sales cycle
- First class problem-solver who can quickly translate ambiguity into insight and actionable recommendations
- Excellent collaborator and humble expert
What the job involves
- The Deal Desk manages Quote-to-Cash (Q2C) and facilitates the complex deal structures and requests that our clients demand
- We drive scale within the Sales and Client Success teams and allow reps to focus on selling – while we create efficiencies, increase profitability, and enforce stronger controls
- As a Deal Desk Manager, you will enable cross-functional deal execution, optimize revenue growth, mitigate risk and drive a world-class deal desk
- You will work closely with reps and leadership across the organization (Sales, Customer Success, Marketing, Legal, Finance) and directly interface with account executives and customers to drive commercial outcomes
- You will operate as an expert in our products, pricing, processes and systems
- You will advise, coach, and train Sales and CS reps daily to drive efficiency and rigor in our commercial processes
- You will also drive initiatives to improve our commercial processes and outcomes
- You will report directly to our Deal Desk and Customer Operations Lead, join a high-powered Revenue Operations & Enablement team, and operate as a strategic advisor to the Sales and CS team
- Own and evolve our Quote-to-Cash and deal approval processes
- Run the day-to-day operations of our deal desk across ensuring robust client quotes, order forms, contracting and issue resolution
- Support the contract review and negotiation process, including for complex deals
- Partner on launching new products, packages and price books in collaboration with Product Marketing, Finance, and Enablement
- Refine and evolve our deal approval and product quote processes – including assessing current processes, identifying underlying issues and driving improvements
- Serve as the trusted advisor and go-to resource for our GtM teams for our commercial processes
- Partner with GTM leadership and enablement to limit rep time spent on non-selling activities – educating CS and Sales teams on process requirements and changes
- Ensure Sales and CS teams are operating within our rules of engagement and setting appropriate expectations with clients
- Be the expert on our end-to-end quote to cash processes, helping inform the overall organization and identifying potential issues upstream
- Engage directly with clients as necessary to accelerate deals
- Be the vanguard for accurate and reliable commercials that underpin our client relationships and revenue reporting
- Lead ongoing and month-end closing audit and quality activities
- Ensure all order form and contract data is accurate across CRM and other systems, including partnering with cross-functional teams to reconcile downstream processes
- Ensure SLAs on deal requests from Sales are being met or exceeded and avoid being a blocker in the Sales cycle
- Create strategic impact by leading projects and exposing insights
- Lead projects to evolve our commercial infrastructure – whether it be unifying our reporting, evaluating new solutions like a CPQ or rebooting our cross-functional deal approval & exceptions process
- Analyze and publish deal and pricing intelligence to evolve our commercial strategy
Our take
Work can be stressful, and not everyone has the time or resources to get the support then need. In fact, job burnout is estimated to cost the US around $200B in health-related expenses each year.
Modern Health is a mental wellness platform working to de-stigmatize mental health care by making it available to everyone. And it does so by providing companies with a holistic mental wellbeing solution that can address their employee's individual needs and engage an entire workforce.
The global mental health market is predicted to grow 3.5% annually and be valued at over $500M by 2030. Modern Health is the fastest entirely female-founded company in the US to reach Unicorn status having raised over $170M in less than two years, brining its valuation to $1.17B. On top of this, it has partnerships with high-profile celebrities, including tennis player Naomi Osaka. And with over 75,000 users and more than 220 corporate clients, the future sure looks bright for Modern Health.
Freddie
Company Specialist at Welcome to the Jungle
Insights
104% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2021
$74m
SERIES D
Dec 2020
$51m
SERIES C
Total funding: $167.4m
Company benefits
- Health and wellness: We offer comprehensive medical, dental, and vision coverage plan options.
- Professional development: We offer every employee a professional development stipend and a wellness stipend.
- Family matters: We celebrate all paths to parenthood by offering the fertility benefit Carrot, and 16 weeks parental leave. Additionally, we offer access to Urban Sitter along with a stipend to support child care, pet care, and other household needs.
- Generous paid time off: Time off is important for rejuvenation of mind, body, and spirit. We ensure you have space to take a break, guilt free.
- Financial planning and education: All full-time employees are able to contribute to a 401(k) plan. We also provide financial advising services through Origin.
- Mental health and wellbeing resources: Modern Health employees enjoy full access to our Modern Health platform including 15 therapy sessions and 20 coaching sessions annually.
Company HQ
Financial District, San Francisco, CA
Leadership
Matt Levin
(CEO)Prior to joining Modern Health as CEO in 2025, Matt was the CEO of People2.0. He was also a Visiting Lecturer of Business History at the Northwestern University for over 18 years.
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