Director of Marketplace Operations, Taskrabbit
$155-210k
+ Bonus
2+ days a week in office
Outsourcing marketplace for everyday tasks
Be an early applicant
Outsourcing marketplace for everyday tasks
1001+ employees
Be an early applicant
$155-210k
+ Bonus
2+ days a week in office
1001+ employees
Company mission
TaskRabbit's mission is to revolutionize the future of work.
Role
Who you are
- 10+ years of experience in marketplace operations, revenue management, product operations, or a related function
- 5+ years in leadership roles, managing cross-functional teams with P&L or operational metric ownership
- Strong analytical background; familiarity with data platforms, SQL, experimentation, and marketplace algorithms
- Proven success scaling complex operational programs that drive marketplace growth or efficiency
- Deep understanding of two-sided marketplace dynamics and home services (or adjacent industries) a plus
- Clear communicator with strong executive presence, capable of influencing across all levels of the organization
- Highly collaborative, curious, and motivated by impact and customer outcomes
What the job involves
- This role is hybrid with 2 days per week required in either our San Francisco or New York City office
- We are seeking a highly strategic and operationally-minded (Senior) Director of Marketplace Operations to lead the evolution of our marketplace engine
- In this role, you’ll set the vision and direction for how our marketplace functions—from pricing and quality to fulfillment and performance management—and ensure it operates at scale with precision, efficiency, and customer impact
- You will directly manage three cross-functional teams: Revenue Optimization, Fulfillment, and Business Intelligence, each responsible for driving key marketplace levers
- You’ll own a suite of metrics that define the health and performance of the marketplace and will design and launch scaled programs to move them
- This role is intended to be both analytical and operational
- You’ll need to understand the nuances of supply-demand dynamics, build frameworks for decision-making, dive deep into data, and partner with product, marketing, regional ops, and leadership to execute end-to-end
- You will report to our Chief Commercial Officer and work closely with Tasker Operations, Regional General Managers, Marketing, Partnerships, and our Product & Data teams
- Define and drive the vision and operational strategy for how our managed marketplace runs—from pricing and availability to service quality and fulfillment standards
- Establish and own key marketplace health metrics, including supply-demand balance, pricing efficiency, cancellation rates, NPS, fill rates, and more
- Design, test, and scale programs that address systemic marketplace challenges (e.g., price elasticity, cancellations, quality improvement)
- Set and manage quarterly OKRs for marketplace operations and deliver measurable business impact
- Lead strategy around pricing, fees, incentives, and promotional programs that maximize marketplace health and profitability
- Continuously test and iterate on monetization strategies to ensure sustainable growth across categories and geographies
- Partner closely with Product and BI to analyze performance and implement pricing models that balance user growth and margin
- Work with regional teams to operationalize supply health models focused on ensuring we’re onboarding a healthy supply of Taskers while managing towards utilization and earnings targets
- Build and scale fulfillment programs that match customers with the right Taskers quickly and reliably
- Manage our scale work-force focused on manual fulfillment activities
- Work on automation and scaling manual tasks through program automation and in collaboration with Product teams
- Drive initiatives that improve on-time completion, reduce no-shows and cancellations, and enhance overall reliability of the platform
- Lead the BI team in creating robust dashboards, reporting frameworks, and analytical models that inform strategic and day-to-day decisions
- Champion data fluency across the org by democratizing access to insights and helping teams act on them
- Work with Commercial functions to help generate insights + improve ways of working using data
- Act as the central connector between C-level leadership and functional stakeholders across Product, Marketing, Tasker Operations, Partnerships, and Regional Ops
- Advocate for marketplace priorities in product roadmap discussions and go-to-market planning
- Influence company-wide strategy through a deep understanding of marketplace mechanics and customer needs
Our take
Back in 2011, TaskRabbit took full advantage of a growing trend - that technology enables consumers to do more commerce in their homes than ever before. Its marketplace connects users to "Taskers" that can perform virtually any role customers require, such as heavy lifting and cleaning, etc.
TaskRabbit's product is diverse, with the potential to enter any commerce sector in the world. In 2017, the company was acquired by IKEA, which gave it the resources to undergo a data-driven European expansion which included launching in Germany and France, as well as increasing services in densely-populated UK areas.
By developing internationally, while also emphasising its offerings as a delivery service, the company has set itself up on the world stage. Having continued to grow and expand its offerings, TaskRabbit remains a key player in the gig economy, with every sign that it will continue its successes into the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2012
$14.2m
Dec 2011
$19.4m
Total funding: $33.6m
Company benefits
- Remote first and highly connected
- Employee-covered health care
- 401k with match
- Flexible PTO
- Paid holidays & recharge weeks
- Wellbeing allowance and free access to HeadSpace and Spring Health
- Paid parental leave, adoption assistance, and reproductive health assistance
- Speaker series, career paths, and an annual education allowance
- IKEA discount, Taskrabbit credit, and productivity stipend
Company HQ
Potrero Hill, San Francisco, CA
Leadership
Ania Smith
(CEO)Several years of experience in leadership at companies like Expedia, Uber, Airbnb and Walmart.
Salary benchmarks
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