Product Support Engineer, Claroty
$85-117k
Extended IoT cybersecurity platform
Be an early applicant
Extended IoT cybersecurity platform
501-1000 employees
Be an early applicant
$85-117k
501-1000 employees
Company mission
To secure the cyber-physical systems that underpin our lives.
Role
Who you are
- We’re growing and looking to hire a Product Support Engineer who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity
- 3+ years of experience as a Technical Support Engineer for Saas products- Must
- Worked with enterprise high demanding customers - Must
- Good understanding of Linux platforms - Must
- Deep knowledge of common IT integrations (LDAP, SIEM, SAML)
- Experience with Rest API troubleshooting - An advantage
- Relevant technical work experience, including Networking knowledge and Linux system administration and troubleshooting
- Understanding of networking standards, such as DNS, DHCP, TCP/IP, HTTP
- Working with networking tools (i.e. Wireshark)
- Highly motivated and passionate about Technology
- Team Player
- Strong interpersonal skills, demonstrated by the ability to listen to and empathize with others, convey confidence, provide exemplary levels of service, resolve conflict effectively, collaborate with and facilitate small groups
- Experience with DBs and virtualization - An advantage
- OT/Medical background – An Advantage
- Cyber Security Experience – An Advantage
What the job involves
- Work independently to investigate issues reported by enterprise customers, reproduce customer problems, and involve others on the team as necessary
- Demonstrate critical thinking, strong communication skills, and the ability to develop strategic ongoing customer relationships
- Maintain excellent relationships with Claroty Enterprise Support customers, Technical Account Managers, Product Management, and local account teams
- Analyze and resolve complex high-end customer problems
- Maintain a proactive approach to customer happiness, identifying and correcting customer satisfaction concerns and clearing any concerns or technical roadblocks
- Escalate support cases and priority issues to management as needed
- Identify and independently take on additional tasks
- Provide visibility of customer status through regular reporting and cadence calls
Our take
Comprehensive cybersecurity is vital for maintaining a company's resilience against cyber threats and ensuring smooth operations. However, the rise of the Extended Internet of Things (XIoT) introduces security blind spots that pose risks to availability, integrity, and safety.
Claroty addresses these challenges with a suite of modular tools and capabilities specifically designed to secure the interconnect XIoT environment. Its solutions cater to the unique needs of industrial, healthcare, and commercial organizations providing robust protection in an increasingly complex digital landscape.
Through its acquisition of OT healthcare specialist Medigate and its strong network of partners, Claroty has significantly expanded its global reach. Backed by major investment firms and industrial automation vendors, the unicorn company is now deploye by hundreds of organizations at thousands of sites worldwide.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 7 rounds)
Jun 2024
$20m
LATE VC
Mar 2024
$100m
LATE VC
Total funding: $757.7m
Company values
- Customer Obsession: We take an outside-in approach in everything we do, orienting our ideas, actions, and behaviors around our customer business problems and the outcomes they strive to achieve
- Integrity: We hold ourselves and each other to the highest standards of professionalism, ethics, and integrity. We lead with trust and assume the best and positive intentions of each other in every situation
- Strive for Excellence: We’re all in each and every day. We dedicate ourselves to each other, our customers, and our partners. We are bold, take risks, celebrate our wins, and treat failures as opportunities for growth
- People First: While we have a serious and tough mission, we put each other ahead of work, knowing that if we care for each other, the results will follow. We’re all on the same team, on the same journey
Company HQ
Koreatown, New York, NY
Articles
Leadership
Benny Porat
(CTO)Former Researcher at NorthBit, and Research Team Leader for the Israel Defense Forces.
Galina Antova
(Chief Business Development Officer)Founding Member of FirstBoard.io, current Member of C100 and Advisor (Cyber Security Accelerator) at SparkLabs. Former Global Head of Industrial Security Services at Siemens.
Amir Zilberstein
(Chairman)Current Managing Partner at Team8. Co-Founder & former CEO/Director at both Gita Technologies and Waterfall Security Solutions Ltd.
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