Product Designer, Assembled
Design Systems
$130-180k
Offers Equity
Customer support workforce management platform
Posted today
Customer support workforce management platform
101-200 employees
Posted today
$130-180k
Offers Equity
101-200 employees
Company mission
To elevate customer support through AI-powered software that makes life easier for customers and employees.
Role
Who you are
- 4+ years designing and shipping production B2B software, with meaningful ownership of a design system used across multiple teams or products
- Exceptional visual craft. You have a sharp eye and a high bar, and it shows in everything you ship
- You love systems thinking as much as craft. You think in primitives and reusable patterns, you sweat how the details add up, and you're driven to see a great decision embedded consistently across an entire product — not just shipped once. You balance simplicity with flexibility as the product grows
- You’ve built the machinery, not just used it. You have hands-on experience structuring Figma libraries, tokens, variables, components and documentation for use across multiple teams
- You understand how design systems reach production. You can collaborate fluently with frontend engineers on component APIs, responsive behavior, accessibility, states and implementation tradeoffs—even if you do not write production code yourself
- You know how to enable other designers. You create systems that are approachable, explain your decisions clearly and help teams apply patterns well without becoming a bottleneck
- You move quickly. You're biased toward shipping, comfortable with ambiguity, and prefer real user feedback and testing rather than perfecting in isolation
- You're excited about AI-native design workflows and how a design system can guide and accelerate what both people and agents build
- You're a strong communicator who collaborates closely with engineering and brings designers, engineers, and leadership along with your thinking
- We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you!
Desirable
- You get into the code (or the tooling). You've used coding or design agents (Cursor, Claude, Figma AI, and whatever comes next) to build, prototype, or ship, and you want to own more of the path from idea to reality
- Experience instrumenting or measuring design-system adoption/adherence, or running large-scale component migrations
What the job involves
- We're looking for a product designer to lead the next generation of Assembled's design system
- You'll define the visual and interaction foundations of our product, building the components, patterns, and design language that help every team ship cohesive, accessible, high-quality experiences faster
- You'll shape the foundation that every product team builds on, raising the bar for how the entire product looks, feels, and works as Assembled continues to grow
- This is also a chance to help define what design systems look like in AI-native products
- Beyond the system itself, you'll establish the reusable patterns that underpin great agentic UX—how people direct, trust, and collaborate with AI
- You’ll also partner closely with our Design Systems Engineer to pioneer AI-assisted ways of designing, building, and evolving the system
- It's a role for someone who loves visual craft and systems thinking in equal measure, and gets excited by turning great product decisions into patterns that elevate an entire platform
- Lead the next generation of Assembled's design system. Define the visual language, interaction foundations, components, and patterns that help every product team build cohesive, accessible, high-quality experiences across desktop and mobile
- Establish how the system evolves. Create the documentation, contribution model, and governance that help designers and engineers adopt the system, extend it thoughtfully, and know when new patterns belong
- Define reusable interaction patterns for AI-native products. Create reusable interaction patterns for how people direct, trust, review, and collaborate with AI agents, establishing a shared language that scales across our products
- Pioneer AI-assisted design-system workflows. In partnership with our Design Systems Engineer, use coding agents to generate production-quality UI, understand how components are used, measure adherence, and help teams move from design to implementation faster
- Extend the system through our hardest product problems. Partner with product teams to rethink data-dense, high-complexity workflows, turning solutions to real enterprise needs into reusable patterns that improve the entire product
Our take
Assembled's platform helps companies manage and scale their customer support services. Customer service management is just one of the many areas that are being overhauled by digital transformation. Assembled helps streamline cumbersome and error-prone customer support processes - such as planning support rosters, forecasting demand, and evaluating team performance.
Assembled already counts companies like Zoom, GoFundMe and Stripe on its customer books, and finds huge opportunity in key industries like eCommerce and food deliveries that have been seeing massive digital overhauls.
Having received significant investment, the company seems set on continued growth, with funds cited to support product development as well as help launch its CX Scholars initiative. This will commit a percentage of revenue to continuing education for support workers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2022
$51m
SERIES B
Mar 2021
$16.6m
SERIES A
Total funding: $70.7m
Company benefits
- Competitive compensation and equity: All Assemblers are encouraged to act like owners. We’re building the best team, and our compensation packages reflect that.
- Comprehensive insurance and 401(k): Between our 401(k) plan and coverage for health, dental, vision, and more, Assemblers don’t have to worry about the future.
- Employment sponsorship opportunities: We proudly sponsor employment visas for candidates who require visa sponsorship to work in the United States.
- Stipends for wellness and development: Assemblers get monthly stipends for things like gym memberships and continued learning and development.
- Flexible work arrangements: We love to see each other in person but we also like options. Remote employees get a one-time credit to improve their home office.
- Office perks: Coming into the office has its perks, like catered lunches 5× per week, hanging out with our awesome teammates (and their dogs!), and the good snacks.
Company HQ
Mission District, San Francisco, CA
Leadership
Ryan Wang
(Co-Founder & CEO)Previously, Ryan was a Software Engineer at Stripe for nearly 4 years. Prior to that, he was a Senior Consultant at The Greatest Good.
John Wang
(Co-Founder & CTO)Previously, John co-founded Zinc.io where he served as the Chief Engineer for 4 years. He also worked at a Software Engineer at Stripe, 37signals, and Palantir Technologies.
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