Customer Service Operations Executive , Bike Club
£28k
Bike subscription service
Job no longer available
Bike subscription service
21-100 employees
Job no longer available
£28k
21-100 employees
Company mission
To inspire the next generation to fall in love with cycling.
Role
Who you are
- We’re looking for someone who will thrive in a fast-paced environment where two days are never the same
- Can handle working on multiple tasks at the same time whilst thinking on your feet to create solutions
- Has a deep level of empathy who strives to go above and beyond to make people happy
- You’re a genuine honest person, who actively seeks out feedback to help yourself grow and improve
- Love the dynamic of a team environment but are just as comfortable working independently
- You can remain positive when the going gets tough and working under pressure
- When multi-tasking, you still take pride in your work ensuring that that quality of work does not suffer
- Minimum Experience Entry-level
What the job involves
- We pride ourselves on being a member-centric company, where our members are at the heart of what we do
- That means our Customer Service Operation Executive plays a key role in helping support and grow our community, ensuring that we provide an excellent level of service with every interaction
- They are the main connection between our members and operations
- Helping our members via cases, assisting them with any order and delivery amendments, mechanical issues, providing a seamless and hassle-free experience where issues arise
- Working with our back end technical systems to make these amendments, as well as taking responsibility for all operational issue reporting
- Monitoring warehouse dispatch and Out of Area Management, liaise with members and couriers to find the right solution
- Applying excellent communication skills to provide clear and concise information
- Cross-functional team collaboration- we enjoy working together. We expect you to collaborate with multi-functional teams in Operations, Warehouse, Marketing, and others!
- Make a real impact in a role that blends passion with purpose. As an important member of our agile and fun CS team, you will help scale the future of family cycling and sustainability
Salary benchmarks
Our take
While the bike hire market provides adults around the world with a wide variety of options, children have been almost exclusively left out of the equation. The Bike Club is disrupting the bike subscription space by offering a range of children’s bikes and scooters in addition to adult bikes, to make long-term bike hire a family affair.
The monthly subscription fee is already more affordable than other bike subscriptions in the space, and also has a variety of options, from the choice of used/new equipment to bike size and type. One major benefit for parents is no longer having to purchase a new bike or scooter as children outgrow them.
A key result of the B Corp Certified company’s circular economy is that fewer bikes need to be produced each year, meaning each of its bikes saves 336kg of CO2 compared to an owned bike. With over 55,000 active members across the UK and Germany as well as substantial funding, the Bike Club is well set to see continued growth and is looking toward expansion into France.
Freddie
Company Specialist at Welcome to the Jungle
Insights
62% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2022
$22.2m
SERIES B
Sep 2020
$7.6m
EARLY VC
Total funding: $30.6m
Company benefits
- 26 days annual leave plus bank holidays. Additional days holiday for every year worked
- Company sick pay
- 3% Pension contributions
- Central London office
- Flexible working
- Regular social events during office hours
- £30/month discount towards Bike Club subscription and products
- Cyclescheme
- Nursery Benefit
Company HQ
Fulham, London, UK
Leadership
James Symes
(CEO)They have held various positions at both TheCityUK (Associate Director & Member of UK Policy Group) and KPMG (Associate Director & Special Advisor).
Alexandra Rico-Lloyd
(Advisor)Has served in a variety of roles at the company, including COO & Managing Director, before transitioning into their current role. Currently working with Active Partners.
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