Lead Implementation Project Manager, Olo
$77-105k
+ eligible for incentive compensation
On-demand commerce platform for restaurants
Open for applications
On-demand commerce platform for restaurants
501-1000 employees
Open for applications
$77-105k
+ eligible for incentive compensation
501-1000 employees
Company mission
To give customers better, faster, and more personal service from the restaurants they love through its digital ordering and delivery platform.
Role
Who you are
- 5+ years experience as an Account/Project Manager or other related field (SaaS or industry experience preferred)
- 2+ years experience managing Enterprise level accounts
- Experience working directly with complex accounts at the senior business and IT levels with executive experience in an advisory role
- Impeccable project management skills and prioritization of competing interests
- Outstanding ability to thoughtfully assess problems and provide resolutions
- Preferred experience with Jira, Guru, Rocketlane, Salesforce, and Zendesk
- Ability to be on-call after-hours and weekends or work a non-traditional shift, as business needs arise
- Ability to travel occasionally, as needed
What the job involves
- As an Implementation Project Manager Lead, you'll play a pivotal role in Olo's Customer Experience Team, helping to guide new and existing restaurant brands as they join the Olo Platform or expand their tech stack
- This is a customer-facing role, where you will guide customers through the end-to-end Implementation process from kickoff to launch, managing the relationship throughout the project, and collaborate with broader internal project stakeholders to ensure successful outcomes for your assigned customers
- You are experienced in project management, have a focus on providing great hospitality, and are a model of the art of collaboration and execution
- You will have a direct impact on change management initiatives throughout the organization, and work alongside cross-functional peers to identify and contribute to process improvements, finding efficiencies to provide a seamless customer experience
- You will report to the Team Lead Project Manager, and can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC
- Manage a portfolio of projects with varying levels of complexity to ensure successful outcomes
- Align internal project stakeholders across various departments with customer's objectives within project execution
- Be a champion in navigating change and supporting Implementation team members when new business strategies arise
- Monitor the full project lifecycle from start to finish
- Develop complex project plans based on contract scope and schedules
- Actively participate in resolving key issues presented by customers, project managers, and Implementation team members
- At times, provide recommendations on initiatives to improve implementation velocity in collaboration with Olo leadership and the Project Management Team
- Provide recommendations to Project Management leadership and CX Operations to aid in uncovering gaps in processes or products
- Demonstrate effective collaboration with cross functional teams responsible for all stages of implementation projects including customers and Olo functional representatives to ensure cohesive communication
- Engage with customer stakeholders to identify business, process, and other potential project needs
- Adhere to project scoping and develop relevant project plans
- Conduct frequent reviews to ensure all project deliverables are progressing to deliver on time
- Assist customers with the identification and execution of their unique goals
- May be required to conduct work associated with Professional or Managed Services agreements
Our take
In recent years, there have been dramatic changes to the way the catering industry operates. The benefits of pandemic-imposed structures, such as digital ordering interfaces and delivery infrastructure, have outlived the reason they were brought on, as many restaurants have found these digital solutions provide both operational efficiency and additional revenue.
Olo provides all-in-one digital ordering and delivery platforms for restaurants, providing software interfaces for digital payments, menus and ordering, in addition to on-demand delivery. The platforms are provided in both mobile and web formats and facilitate both traditional and alternative ordering systems such as at kiosks, drive-thrus, and voice automated ordering. Whilst the company certainly faces competition from the variety of alternative digital ordering platforms for the catering industry, it stands out by providing an all-in-one solution, instead of focussing on just one area.
The company has partnered with catering giants such as Denny's and The Cheesecake Factory, whilst also providing affordable systems for small independent businesses. The latest addition to its offerings is the commercially available "Borderless" functionality, which has the potential to speed up and streamline payment at venues across Olo's network.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2019
$100m
SERIES D
Jan 2019
$18m
EARLY VC
Total funding: $181.3m
Company benefits
- Premium healthcare coverage
- For you and your family
- 20 days PTO, 10 sick days +
- 4 mental health days
- Flex work policy + remote office stipend
- 401(k) Match
- Company Equity
Company HQ
Tribeca, New York, NY
Leadership
Noah Glass
(CEO)Experience as International Expansion Manager of Endeavor Global, Inc. from 2003 to 2005. CEO of GoMobo.com since 2005.
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