Customer Strategic Insights Manager, Achievers
12 Months Contract
2-3 days a week in office
Recognition and rewards software for employees
Job no longer available
Recognition and rewards software for employees
501-1000 employees
Job no longer available
2-3 days a week in office
501-1000 employees
Company mission
To change the way the world works.
Role
Who you are
- Bachelor’s degree in data science, business analytics, statistics, or related field
- 3+ years of experiences in leadership roles within data analytics, business analytics, or customer success
- Demonstrated ability to lead, motivate, and mentor teams, including managing direct reports such as data scientists or analysts
- Proficiency in data analysis tools (e.g., Excel, SQL, Tableau, Power BI, Python, or R)
- Strong storytelling skills, with the ability to translate complex data into clear and compelling narratives
- Experience with predictive modeling and identifying trends
- Excellent communication and presentation skills, with customer-facing experience and engagements being an asset
- A customer-first mindset with a focus on retention and satisfaction
What the job involves
- The Customer Strategic Insights Manager role is essential in demonstrating the ROI of our engagement programs by analyzing customer data, uncovering actionable insights, and crafting compelling narratives that tie program engagement to measurable business outcomes
- In this role, the ideal candidate will manage a talented Data Scientist and will work close with Customer Success, as well as other cross-functional business units and data teams to drive customer retention and success
- Customer Consultation & Needs Assessment
- Engage with customers to understand their objectives, challenges, and key success metrics
- Collaborate with customers to define the scope of each study and determine data needs to meet business goals
- Provide expert guidance to ensure alignment between customer expectations and deliverable outcomes
- Data Analysis & Correlation
- Manage and mentor a data scientist, ensuring that they have the support and resources they need to execute analyses
- Analyze program engagement data to uncover correlations with key business metrics such as:
- Turnover trends
- Engagement results across various demographics
- Operational metrics across various demographics
- Identify patterns that predict future outcomes, such as revenue growth or increased productivity
- Business Outcome Mapping
- Partner with cross-functional business units to demonstrate the impact of engagement programs on key performance indicators (KPIs), including customer satisfaction (CSAT), sales performance, and operational efficiency
- Showcase how program recognition aligns with desired behaviours to drive positive outcomes
- Predictive Modeling and Reporting
- Build predictive models to forecast the impact of program engagement on customer and business success
- Prepare and present detailed reports and dashboards that clearly articulate insights and ROI
- Customer Storytelling
- Create compelling narratives and use cases that highlight the tangible benefits of program engagement
- Support customer-facing teams with data-driven materials designed to improve retention and customer advocacy
- Cross-Functional Collaboration
- Work closely with Customer Success Manager, Marketing, Product, and Dat teams to align on data insights with business objectives
- Engage directly with customers to gather feedback and refine success stories or case studies
Our take
Employees with a strong sense of belonging are twice as likely to be engaged, productive, and resilient. Achievers' platform aims to foster this belonging while delivering smart work experiences, guiding organisations towards an employee-powered culture. The platform uses personalised, mobile-first experiences and AI-driven content to boost employee participation.
Achievers caters to organisations ranging from 500 employees to large Fortune 500 companies like Marriott, Deloitte, 3M, and Microsoft. Annually, Achievers' members share tens of millions of recognition and celebration moments, highlighting its popularity and effectiveness. Continuous product enhancement is essential for maintaining its market leadership.
Recently, Achievers became available on Google Cloud Marketplace, enhancing its strategic partnership with Google Cloud. This expansion simplifies procurement and management for customers, providing a reliable, real-time global network for exceptional user experience and performance. Integrations with Google Chat and Gmail will ensure seamless recognition within the flow of work, demonstrating Achievers' commitment to empowering employee appreciation.
Freddie
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2011
$24.5m
SERIES C
May 2009
$6.9m
SERIES B
Total funding: $39.4m
Company benefits
- Parental Leave Top-up 👶🏼
- Health Benefits and Life Insurance Coverage Upon Your First Day 🩺
- RRSP Matching 🙌🏼
- Flexible Vacation 🏖️
- Employee and Family Assistance Program 🤝🏽
- Full access to the LinkedIn Learning Library 👩💻
- Internal Mentorship Program 🎓
- Employee-Led Employee Resource Groups 👏🏼
- A beautiful office space located in Liberty Village, Toronto 🇨🇦
- Participation in our Points-based Employee Recognition Program ✨
- Opportunities for professional development and career growth 📈
Company HQ
King West Village, Toronto, ON
Leadership
Jeff Cates
(CEO, not founder)Experience as Vice President of PSG Consumer at Hewlett-Packard for 3 years, and President and CEO of Intuit Canada for 8 years.
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