Commercial Expansion Account Manager, Sumo Logic
$78-96.8k
+ New hire stock equity (RSUs) and employee stock purchase plan
Office located in Redwood City, CA
Continuous intelligence platform for DevSecOps
Open for applications
Continuous intelligence platform for DevSecOps
501-1000 employees
Open for applications
$78-96.8k
+ New hire stock equity (RSUs) and employee stock purchase plan
Office located in Redwood City, CA
501-1000 employees
Company mission
Sumo Logic's mission is to create the leading machine data analytics platform that delivers continuous intelligence for modern applications.
Role
Who you are
- 2-3+ years of experience in a client-facing role
- Ability to understand complex ecosystems and build great relationships with technical and non-technical customers
- Proven record of success in developing relationships, optimizing accounts, and working with technical products
- Previous experience (or willingness to learn) about SaaS, Infrastructure, and observability and security use-cases
- Proactively build relationships with customers to achieve loyalty
- Skills for balancing customer experience and satisfaction with opportunity prioritization and upsells
- Strong problem solving and analytical skills
- Monitor and identify usage trends to uncover renewal risks and support greater adoption rates
- Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities
What the job involves
- As a Commercial Account Manager, you will act as a trusted advisor to our clients, building a deep understanding of their needs, while developing long-term partnerships
- You will identify opportunities for our clients to get the most out of Sumo Logic’s suite of products, skillfully collaborating with internal and external partners and stakeholders to drive usage, upsells, cross-sells, renewal opportunities, and customer success
- We are looking for well-rounded strategic operators to help us build out our Expansion team
- Own the post-sale engagement, growth, and success of a portfolio of Sumo Logic
- Ability to drive cross-sell opportunities for additional Sumo Logic products and features across long-term, consultative engagements
- Develop and implement strategies for driving product adoption and client retention with a book of business
- Experience managing projects with input from cross-functional teams and leaders at Sumo Logic
- Become a Subject Matter Expert (SME) in Sumo Logic’s product roadmap, basic integration types, and go-to-market strategies
- Advocate for your clients internally by sharing client feedback, usage patterns, and insights with the Product and New Business sales teams to continuously improve the user experience
Our take
Sumo Logic is a secure, cloud-native, machine data analytics service, delivering real-time, continuous intelligence from structured, semi-structured, and unstructured data across the entire application lifecycle and stack. More than 2,000 customers around the globe rely on Sumo Logic, including Pokemon, Canary, and Greenhouse.
Customers gain a multi-tenant, service-model advantage to accelerate their shift to continuous innovation, increasing competitive advantage, business value and growth.
After its IPO in 2020, February 2023 saw Sumo Logic agree to a $1.7 billion valued acquisition deal from Francisco Partners. This comes after a year that saw its stock drop by 40%. This marks an exciting new chapter for Sumo Logic, its parent company has a track record for acquiring successful tech and software businesses such as MyHeritage and Renaissance Learning. Exemplifying its potential in its new Francisco Partners era, Sumo Logic was named a "Challenger" company in the 2024 Gartner Magic Quadrant for Security Information and Event Management.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
22% female employees
-7% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2019
$110m
SERIES G
Jun 2017
$71.9m
SERIES F
Total funding: $336.9m
Company benefits
- Vision & Dental Benefits
- Generous Parental Leave
- Unlimited paid time off policy
- Work from home opportunities
- Health insurance
Company values
- We’re in it with our customers - We all play an essential part in providing a critical service that our customers, and we ourselves, depend on, creating an incredibly aligned relationship
- Bring light to dark - We seek to provide transparency internally and externally, because information and context produces better decisions and removes uncertainty
- One single agenda - We celebrate individuals who put the success of the team first, leave their personal agendas at the door, and work with complete integrity with everyone
- Work with heart - We respect each other, assume good intentions, embrace diverse backgrounds and thinking, and believe time with family and friends is vital to our lives and well-being
- Learning culture - We take calculated risks, learn from our mistakes, iterate and do better each time; we believe disciplined, reliable execution is essential to market leadership
Company HQ
Redwood City, CA
Articles
Leadership
Christian Beedgen
(CTO)Previously worked for 9 years at ArcSight, holding various positions such as Lead Software Engineer, Software Development Manager and Chief Architect, Director of Engineering
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