Senior Global Client Success Manager, Apryl
€80-90k
+ Bonus Program + Equity
3+ days a week in office
Employee fertility benefits platform
Be an early applicant
Employee fertility benefits platform
1-20 employees
Be an early applicant
€80-90k
+ Bonus Program + Equity
3+ days a week in office
1-20 employees
Company mission
Apryl's mission is to help modern companies overcome inequalities by supporting all employees to plan families and thrive in their career.
Role
Who you are
- The ideal candidate is a strategic thinker with a hands-on mentality
- Bachelor’s degree or higher
- 10+ years of experience in customer success, account management, or a similar client-facing role, ideally in a high-growth technology environment
- Proven experience working with enterprise clients or employers, with the ability to navigate complex relationships and deliver exceptional client outcomes
- Strong project management skills with the ability to lead complex projects and manage multiple priorities simultaneously, ideally with 1-2 years of consulting experience
- Excellent communication skills with the ability to empathisie, listen, and negotiate effectively. You can balance client needs with internal capabilities and constraints
- Strong business acumen with an understanding of financial metrics, client positioning, and messaging for maximum impact
- Data-driven mindset with a focus on process improvement and operational efficiency
- Proficiency in developing and presenting compelling client-facing materials and delivering impactful presentations
- Flexibility to travel to client’s location whenever needed
What the job involves
- As a Senior Global Client Success Manager, you will be instrumental in building and maintaining strategic relationships with Apryl’s and Progyny’s enterprise employer clients across multiple countries
- You’ll manage complex, multi-country client accounts, ensuring ongoing relationship support, identifying opportunities for growth, and leading upsell initiatives
- In addition, you’ll be responsible for developing a global reporting framework and support US-managed accounts with global reporting efforts
- Client relationship management:
- Serve as a healthcare consultant and trusted business advisor, building strong, customer-centric relationships with clients at multiple levels
- Ensure client satisfaction, retention, and engagement, while identifying opportunities to grow revenue
- Serve as a feedback loop for your clients internally
- New client implementation:
- Lead the implementation of new clients by guiding them on benefit design, funding, claims, and compliance
- Document benefit requirements and ensure accurate benefit configuration by internal teams for a successful launch
- Develop and present client- and member-facing collateral, ensuring a smooth transition and clear communication
- Global reporting & analytics:
- Establish a streamlined global reporting framework to provide clients and internal teams with relevant, timely insights
- Utilise a process-oriented, data-driven approach to drive automation and operational efficiency, continually seeking ways to optimise workflows and client interactions
Our take
Most modern companies provide their employees with health insurance, mental health support, and childcare stipends, but fertility is not included in such benefit packages. Despite this, infertility affects men, women, and LGBTQ+ employees equally and causes great stress to those affected, showing a demand for employers that provide support for them in starting a family.
Apryl provides an employee fertility benefits platform for businesses, helping them to overcome inequalities by helping every employee to thrive in their career whilst planning a family, despite infertility. The company achieves this by providing a dashboard of anonymized employee data, using it to identify employees who need consultations, insurance, or reimbursement for family-building services such as fertility treatment or adoption.
Most companies already provide parental paid time-off or childcare stipends to their employees which shows support for them to start a family, but this presents inequality to infertile employees, a problem that Apryl has identified. Through its data-driven approach, insurance, and reimbursement offerings, the company shows potential to pioneer a new form of employee benefit whilst tackling workplace inequalities.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (1 round)
Apr 2022
$4.4m
SEED
Total funding: $4.4m
Company benefits
- Sustainable Mobility - We want to make commutes easier and greener so we’ll cover your Dance e-bike subscription or your monthly public transportation ticket
- Hybrid & Remote Work - Enjoy a flexible working environment. Work in our beautiful office in Berlin (Gesundbrunnen/Mitte) and benefit from our work from home policy. We also enjoy working remotely up to four weeks per year
- Weekly Team Lunch - Enjoy lunch time with your colleagues at our weekly team lunch. Which restaurant will you choose?
- Virtual Option Program - We give out virtual options to all our full-time employees - so that you can participate in the success of our company
- Mental Health - Strengthen your mental health with 1:1 sessions with experienced psychologists & in-app training & tools from Nilo Health
- Fertility & Family Forming Benefits - Get access to our very own Apryl Platform and a 5.000€ benefit budget
- Dog Friendly Office - We love our furry colleagues and some cuddling time in between meetings
- Events and Offsites - Plan a team event whenever you feel like it. Whether it’s a boat party or a wine-tasting: epic pictures and insider jokes are guaranteed!
Company values
- We take initiative to create impact - We believe that every single one of us is responsible for creating the change that we want to see in the world. This requires commitment, dedication and accountability so we can build products and services that really matter
- We are stronger together - We believe that relationships are key to our success, both in- and outside of our company. We help each other to learn and succeed and we see our customers as partners
- We talk straight but with compassion - We believe that a direct and open communication is helping everyone to build trust and achieve impact faster. That means we are direct on the topic but kind on the person
- We are humble and bold - We believe that we’re not on this planet to follow paths that have been walked before – we go our own way and dare to question the status quo. It’s ok to try and make mistakes as long as we learn from them
Company HQ
Oberschöneweide, Berlin, Germany
Articles
Leadership
Jenny Saft
(Co-founder)Experience as Business Operations & Strategy Analyst for Fyber from 2014 to 2016. Strategic Partnership Development Manager and Vice President of Business Development for Adyen from 2017 to 2019.
Tobias Kaufhold
(Co-founder)Worked on Business Development for Deloitte from 2013 to 2015. Experience working as Consultant for OC&C Strategy Consultants and as Senior Consultant for EY-Parthenon.
Salary benchmarks
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