Senior People Services Specialist, Bandwidth

Salary not provided

Mid level

London

Global enterprise communications platform

Job no longer available

Global enterprise communications platform

1001+ employees

B2BEnterpriseCommunicationTelecommunications

Job no longer available

Salary not provided

Mid level

London

1001+ employees

B2BEnterpriseCommunicationTelecommunications

Company mission

To transform the way people communicate and challenge the standards of old telecom.

Job

Company

Role

Who you are

Bachelor’s degree in Business, Human Resources, or similar concentration
3-4 years of human resources experience (either generalist, payroll & benefits, employee relations, etc)
Decent knowledge of Human Resources processes, procedures, and practices and functional knowledge European employment laws and regulations
Able to work in an organized and structured manner
Proactive, dynamic and hands-on approach
Ability to work with discretion and maintain confidentiality
A creative problem solver, being cool, calm and collected in your approach
Competent in managing multiple projects simultaneously across diverse functions, sites, and countries and work with a remote manager and team
Write clearly and succinctly in a variety of communication settings and styles. Excellent computer, analytical, and organizational skills
Work closely with others as part of a team while being able to take full responsibility for a task
Happy to work in an international tech company with colleagues all around the globe across multiple time zones
Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND

What the job involves

The Senior People Services Specialist supports the delivery of day-to-day People Services operations across Bandwidth’s international offices, with a particular focus on payroll and benefits administration, employee support, and facilities coordination
While this role is hands-on and operations-driven, it also carries increased ownership and autonomy compared to a Specialist position, requiring solid experience, reliability, and attention to detail
The Senior Specialist serves as a key point of contact for international team members, ensuring a high-quality employee experience, accurate execution of recurring processes, and smooth coordination with internal teams (e.g., Rewards, Finance, Global Facilities)
They also help implement People Services initiatives, identify process improvement opportunities, and maintain compliance with local practices
Payroll, Benefits and People Services Responsibilities:
Collaborating with the Payroll & Benefits team during the preparation, review, and delivery of the international monthly payroll run, including reporting new hires, leavers, and employee changes
Support the Payroll & Benefits team with high-quality execution of global and local payroll-related projects, ensuring accuracy, timely delivery, and process consistency across regions
Providing monthly payroll reports to the Finance team and supporting the international PS team during payroll audits
Support the implementation of new benefits according to the forecasted annual benefits roadmap (research, vendor comparison, communications, employee Q&A, etc)
Administering the international employee benefits packages, including enrolling new hires into the medical insurance or the pension plan, supporting the PS team with ad-hoc campaigns (e.g. flu shots, medical checks). Managing other employee benefits such as vouchers, transportation schemes, and ad-hoc employee gifts
Act as the regional point of contact for payroll and benefits queries, resolving issues independently where possible, and partnering with internal or external experts as needed
People Services Operations:
Maintain accurate employee records and manage processes like onboarding, employment changes, and verification letters
Ensure smooth onboarding and orientation for new hires, coordinating logistics and creating a warm welcome
Act as a go-to contact for general employee queries, connecting people to the right resources and making the People function accessible and responsive
Local Facilities support to the EMEA Office Manager:
Acting as a single point of contact for all local office suppliers (food and drinks, cleaning crew, general office supplies, new hire welcome packs, plants, office seasonal decorations, etc)
Support with any type of repair work around the office in collaboration with building management
Collaborating with the Global Facilities team in projects such as office moves or refreshes, and help maintaining a welcoming and functional space
Local Events and other corporate activities support to the EMEA Office Manager:
Support the planning and execution of local employee events, including seasonal celebrations, team lunches, wellbeing and engagement activities, and milestone recognitions
Partner with Global Events and Internal Comms teams to localize global initiatives and drive engagement at the site level
Foster a vibrant office culture by creating moments of connection, fun, and inclusion aligned with Bandwidth’s Body/Mind/Spirit philosophy
In partnership with the EMEA Office Manager, source venues, manage budgets, liaise with vendors, and coordinate logistics to ensure smooth delivery of events that truly resonate with local teams

Salary benchmarks

Our take

Self-dubbed as Silicon Valley’s phone company for phone numbers and messaging, Bandwidth is a leading company that offers communications platforms as a service. The company was founded in 1999 and has managed to grow with the rise of Internet and mobile communications.

Bandwidth’s services are crucial to the operations of many communications enterprises. It provides APIs and solutions platforms to enable voice and mobile communications across big names like Google, Zoom and Microsoft. Its services are endless and are built on robust technology that offers its customers the ability to customise. This has set it ahead of both traditional telecommunications companies and new-age API providers.

With its impressive customer base, the company's cash flow continues to impress inside and outside investors. Bandwidth has strategically expanded over the years with acquisitions across Europe and North America, making the company a global workforce. It has its eyes set on further market disruptions, and is poised to keep up its success as long as mobile communications are standing strong.