Customer Support Specialist, AdQuick
Out-of-home advertisement platform
Be an early applicant
Out-of-home advertisement platform
21-100 employees
Be an early applicant
21-100 employees
Company mission
To empower everyone to put their message into the world by removing all barriers to out-of-home (OOH) ad buying, with a powerful platform that’s a delight to use.
Role
Who you are
- If you're someone who loves solving problems, can juggle a high volume of tickets without losing the human touch, and gets satisfaction from a well-closed ticket, we want to talk to you
- 1-3 years in a customer-facing support role, ideally at a SaaS or tech company
- Strong written communication — you can explain technical concepts clearly to non-technical users
- A genuine problem-solver mindset; you enjoy digging into the "why," not just patching the "what"
- Comfortable with high ticket volume and able to prioritize ruthlessly
- Tech-savvy — quick to learn new tools and platforms
- Experience with a help desk tool (Zendesk, Intercom, Front, HubSpot, or similar)
- Patience and empathy, even with frustrated users on tough days
Desirable
- Experience supporting a B2B SaaS product
- Familiarity with basic technical concepts: APIs, integrations, browser dev tools, SQL queries
- Background in technical writing or knowledge base management
- Experience working cross-functionally with product and engineering teams
What the job involves
- Reports to: [Senior Manager, Technical Operations] Team: [Customer Support]
- We're a fast-growing tech company with hundreds of users relying on our platform every day — and we're looking for a Customer Support Specialist to be their first point of contact when something goes wrong, when they have a question, or when they need help getting more out of the product
- This isn't a script-reading role
- You'll work directly with users to troubleshoot issues, dig into root causes, and turn frustrating moments into great ones. You'll also be the voice of the customer internally — surfacing patterns, flagging bugs to engineering, and helping us build a better product
- Respond to customer tickets across email, chat, and in-app messaging — quickly, clearly, and with empathy
- Troubleshoot platform issues by investigating logs, reproducing bugs, and walking users through fixes
- Escalate complex technical issues to engineering with clear, well-documented context
- Own customer issues end-to-end — from first response to resolution and follow-up
- Build and maintain help center articles, FAQs, and internal documentation
- Identify trends in support volume and partner with product and engineering to prevent recurring issues
- Help onboard new users and answer questions about features, integrations, and best practices
- Contribute to improving support workflows, macros, and tooling as we scale
Our take
Out Of Home (OOH) advertising is one of the oldest forms of marketing, and as a result, the process of planning, buying, and managing it can feel outdated. Not only does this lead to a lack of digital data on campaign success, but it also makes it difficult for advertisers to connect with OOH media owners.
AdQuick provides an OOH advertisement platform, helping to connect advertisers with OOH media owners to facilitate the launching of campaigns in as little as 48 hours. The platform also integrates all campaigns with robust datasets to facilitate analytic solutions on any scale, in addition to offering a marketing toolkit for overall OOH back-office management.
By recognising the gap in the market, AdQuick has attracted investment and is now partnered with 1700+ media owners across 40 countries. It has an impressive customer list, including Lyft, Amazon, H&R Block and the NFL. A 2026 partnership with Outfront Media, one of the largest IRL (live streaming) media companies in the US, resulted in a $20 million investment in AdQuick, which will license its products to the media giant for three years. This is a huge win for AdQuick, and bodes well for its continued long-term success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-22% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2020
$6m
SERIES A
Jul 2018
$2.1m
SEED
Total funding: $9.2m
Company benefits
- Unlimited Vacation Policy
- Bi-annual Company Retreats
- $100/month Personal Improvement Budget
- Work Remotely or In-office
- Health & Dental Insurance
- Named to Best Places to Work by LA Business Journal
Company HQ
Venice, Los Angeles, CA
Leadership
Chris Gadek
(CEO)Chris joined AdQuick in 2018 as a VP of Growth, becoming CRO in 2024 and CEO later that same year. Prior to AdQuick, they were the Head of Technical Growth & Marketing at Eden, Director of Growth and VP of Growth & Marketing at Doorman, and a Marketing Operations Manager at Anaplan and E2open.
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