SMB Account Manager, Mimecast
Customer Development (Sub100)
Cloud cybersecurity services
Be an early applicant
Cloud cybersecurity services
1001+ employees
Be an early applicant
1001+ employees
Company mission
To stop bad things from happening to good organisations.
Role
Who you are
- Know how to make a customer of years feel just as important as the day they signed on the dotted line?
- Ultimately, you will have a proven track record of success in generating upselling opportunities and a high retention rate of customers. If you’ve worked with corporate technology, cloud computing or cybersecurity, that’s even better!
- Degree level education (preferred but not required)
- 1+ plus years IT or SaaS sales experience
- Proven sales achievement against activities/KPIs
- Previous experience working with high volume opportunity transactions
- Experience selling through channel partners a plus
- Understanding of customer buying process with various stakeholders
- Excellent communication skills, ability to deliver sales presentation
- Competency with customer relationship management platform Salesforce
- Results oriented team player comfortable with a high performance and dynamic environment
- Excellent organisation skills as this role is particularly fast paced and you will be managing multiple opportunities at any one time
What the job involves
- Our SMB Customer Development team handles all our existing Mimecast accounts throughout the Region. As a dominant innovator in our market, our customers expect more from our service. That means showing them you’re motivated to understand their businesses and use your commercial acumen to solve the problems that matter to them
- This is a pacey, but well-oiled sales environment that is regularly reinventing itself. We keep ahead of market trends and innovate together, and then demonstrate our potential as individuals. But you’re never far from the support of your team-mates and expert partners throughout Mimecast
- From optimistically pursuing your monthly, quarterly, and annual upsell revenue targets, to travelling to meet clients in person, you’ll walk the line between customer care and shrewd sales opportunities
- When you know you’re the first and last person they call for anything cybersecurity related, you’re a success. In return, we promise you first-class development, ample rewards, and a company culture you’ll find it difficult not to fall in love with
- Looking after customers with less than 100 employees
- Managing a book of around 1500 customers
- Working closely with other departments such as Customer Success, Sales Engineering, Channel Team, Licensing and Renewals to ensure the customer gets a remarkable experience and are fully protected from new and emerging security threats
- Partnering with our channel community on all customer engagements
- Ability to understand and share the value of multiple solutions across the wide spectrum of threats that could impact an organisation
- Engage with customers at all levels from IT technician to C-suite
- Achieve against monthly, quarterly and annual upsell and retention targets
- Adhering to KPIs set to drive success including pipeline generation, meeting targets and utilising our CRM system SFDC
- Excellent career progression and development opportunities
- A fun, energetic environment with great team spirit and rewarding culture
Salary benchmarks
Our take
Mimecast’s next-gen cloud-based security, archiving, and continuity services provide comprehensive risk management in a fully integrated solution, protecting over 40,000 customers worldwide and blocking 162+ million threats. With its adaptable platform, Mimecast focuses on developing capabilities to meet increasing risks and forming strategic partnerships.
Following its acquisition by Permira, Mimecast has expanded globally, reaching more countries throughout 2023. Recently, Mimecast acquired Elevate Security, enhancing its offerings with insights into human behaviours and risks. Elevate Security's platform flags high-risk individuals with a precision risk scoring algorithm, complementing Mimecast’s Awareness Training for targeted intervention and training.
Since 2003, Mimecast has empowered customers to mitigate risks and manage complexities in a threat landscape driven by cyberattacks and human error. Mimecast’s advanced solutions in threat detection, brand protection, and data retention enable organisations to work protected.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Sep 2012
$62m
SERIES C
Jan 2010
$21m
SERIES B
Total funding: $88.6m
Company benefits
- Your finances and your future: - Pension - Communication Allowance - Employee Referral
- Your health: - Mediclaim - Insurance Coverage - Meal Coupons - Virtual Therapy Services
- Your life and your family: - Casual Leave - Flexible working - Family Leave - Long Service Leave - Employee Assistance Program
- Your community: - Volunteer Days - Gift Matching
Company values
- Build Our Company Together
- Invest in One Another
- Make Things Better
- Deliver a Remarkable Experience
- Bring a Resilient Spirit
Company HQ
City of London, London, UK
Articles
Leadership
Peter Bauer
(Member of the Board of Directors and Co-founder)Former Managing Director of FAB Technology (Co-Founder) and Idion Solutions Cape Town. Was the CEO of Mimecast between 2003 and 2024.
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