Customer Engineering Director, Sourcegraph
Pre-Sales
$253.8k
OTE
+ Equity
More information about location
Universal code search for developers
Job no longer available
Universal code search for developers
101-200 employees
Job no longer available
$253.8k
OTE
+ Equity
More information about location
101-200 employees
Company mission
To make it so everyone codes by building the tools that keep developers at the bleeding edge.
Role
Who you are
- You are an experienced and visionary people-driven pre-sales technical leader who has the skills to effectively drive progress toward our organization’s ambitious and technically challenging objectives
- You are strongly aligned with our values, inspired by our mission to make it so that everyone can code, and motivated to do your best work at Sourcegraph
- If you are passionate about enterprise technical sales, then this role might be a perfect mutual match
- An excitement for our mission to make it so that everyone can code
- Direct experience having managed a pre-sales client facing team (eg, Sales Engineering, Solutions Engineering, etc) that works with a technical product and buyer
- A passion for driving your vision of success through strong communication skills and the ability to motivate and empower others
- Enthusiasm to help form the foundation of a new team and new strategy from scratch, and you enjoy working on challenging open-ended problems
- Ability to work core business hours for US Pacific Time (US West region) or US Eastern Time (US East region)
What the job involves
- As the Director you will lead our exceptional high agency all-remote team of Customer Engineers (pre-sales) within our Technical Success organization
- Our Customer Engineers lead the technical sale: they demonstrate product capabilities, qualify technical requirements and fit, guide trials, and support Sales in closing opportunities with prospective customers
- This is the team that thrives on showing off the value from the nooks and crannies of our product, lives for giving our customers “aha” moments, and is the main technical point of contact our customers trust during the sales process
- As a Director, you will be responsible for leading our global pre-sales engineering team
- As an integral part of the Technical Success Leadership Team, you will also lead multiple key initiatives that directly drive our company-wide goals and enable us to become the de facto code AI platform
- Lead the growth of our Customer Engineering organization as we look to make Sourcegraph valuable and accessible to every company
- Refine and scale the core CE processes such as discovery, technical qualification, technical evaluations, and professional services opportunities (where warranted)
- Help manage and develop our team’s ability to lead successful product demonstrations through customer discovery
- Influence prospects towards best practice architecture decisions
- Collaborate with a variety of internal functional areas to ensure solutions are implemented and supported in-line with client expectations and best practices
- Within one month, you will…
- Go through a multi-week onboarding process including training on our product, our value propositions, our customers, our team, and our processes
- Meet our existing pre-sales Customer Engineers and begin the process of forging a long standing partnership with each of them
- Learn about how we discover relevant use cases, map those to key product capabilities and demonstrate the value of Sourcegraph to customers
- Dive deep into our existing customer experience - processes, tools, and templates
- Meet other internal organization leads and begin establishing working relationships
- Within two months, you will…
- Take over direct front-line management of our existing team of Customer Engineers, which includes:
- Doing a regular reviews of each CE’s book of business including technical wins they are managing
- Making technical or strategic suggestions to unblock any issues for CEs and the customers they serve
- Regularly providing feedback to the team to encourage personal and career development, and
- Staying in lock-step with the Sales team to ensure consistent alignment along all customer touch points
- Based on your observations thus far, make recommendations to leadership for improvement or the stand up of new processes, tools, templates, etc
- Within three months and beyond, you will…
- Place your unique stamp on Sourcegraph by capturing and sharing the innovative approaches you and your team come up with and driving those through the rest of the organization
- Take ownership of and execute the processes that will enable us to innovate and scale the CE function at Sourcegraph
- Develop and grow the Customer Engineering team by cultivating a first class team, culture, process, and results. Results can be seen in Sourcegraph growth (revenue and adoption) and customer happiness
Application process
- Introduction Stage - we have initial conversations to get to know you better…
- [30m] Recruiter Screen with Grace Bohl
- [30m] Hiring Manager Screen with Aimee Menne
- [60m] Resume Deep Dive with Aimee Menne
- 🧑💻 Team Interview Stage - we then delve into your experience in more depth and introduce you to members of the team, including cross-functional partners…
- [45m] Cross-Functional Peer Collaboration with Sales leadership
- [45m] Team interview with 2 direct reports
- 🎉 Final Interview Stage - we move you to our final round, where you gain a better understanding of our business and values holistically…
- [30m] Values Interview
- [30m] Leadership Interview with co-founder
- [30m] Leadership with Carly
- We check references and conduct your background check
- We expect the interview process to take 5.5 hours in total
Our take
Inspired by code search engines like OpenGrok, Livegrep and Google Code Search, Sourcegraph has developed a robust tool that allows developers to swiftly search through code across an entire organization. While similar systems are used by large-scale organizations, Sourcegraph aims to make this powerful code search capability accessible to every developer.
Searching through extensive codebases, especially during debugging, can be time-consuming and tiresome. Sourcegraph streamlines this process, saving time and reducing stress for both individuals and businesses. The platform offers a free version for all developers, while revenue is generated through enterprise-specific features tailored for large corporations.
The launch of Cody, an open-source AI tool that enhances coding practices, saw the company expand into AI coding agents - although this part of its business is now splitting off into "Amp". This leaves the Sourcegraph team to focus on delivering and innovating its code search product, which is now a mission-critical piece of AI infrastructure software for many businesses.
Steph
Company Specialist at Welcome to the Jungle
Insights
-20% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2021
$125m
SERIES D
Dec 2020
$50m
SERIES C
Total funding: $223m
Company benefits
- Medical, dental and vision (100% company-paid)
- Unlimited PTO with a 30 day minimum
- Wellness stipend
- Generous travel budgets
- Family planning benefits
- Equity
- Office budget
- Professional development
- Global, remote-friendly team with hubs in key cities
Company HQ
SoMa, San Francisco, CA
Leadership
Quinn Slack
(Board Member & Co-founder)CEO and Member of Technical Staff at Amp Code. Previously co-founded Blend Labs, and also worked at Palantir Technologies where they created a technology platform to help two of the top five U.S. banks recover from the housing crisis.
Beyang Liu
(CTO & Co-founder)Previously a Software Engineer at Palantir Technologies, where they developed new data analysis software on a small, customer-facing team working with Fortune 500 companies. Studied Computer Science at Stanford.
Dan Adler
(CEO)Joined the company in 2016 as Director of BizOps and Strategy. Became VP of Business in 2018, then CEO in 2025. Previously founded Cells Software, was an Investment Associate at Vector Capital, and Consultant at Bain & Company.
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