Director of Product Management, mParticle

• Our ideal candidate is a product manager who formerly had 2+ years of experience as a UI designer or IA engineer
• 4+ years of experience in product management in a SaaS or enterprise technology environment
• 2+ years of experience in UI design
• People leadership: Strong background in managing product teams, with specific expertise in UX design
• Strong leadership skills, with the ability to mentor and develop both product teams and cross-functional collaborators
• Proven experience driving product initiatives for complex, enterprise-level platforms and core product features
• Excellent communication skills, with the ability to articulate product vision and inspire internal teams
• Strong analytical abilities, using data to drive decisions and measure success
• A track record of successfully managing product roadmaps, planning resources, and driving timely delivery of product releases

Desirable

• This role will report directly to the Chief Product Officer and will manage the UX Design Team to ensure consistent, high-quality product experiences
• We’re looking for a Director of Product Management to champion the CX and UX strategy for our core mParticle platform
• In this role, you’ll be responsible for refining the overall customer experience, from design principles and navigation to onboarding, feature adoption, UI performance, and consistency
• You’ll work closely with a talented team of product owners, designers, and engineers to craft a truly exceptional, market-leading experience
• Additionally, you’ll take ownership of key platform features, guiding the product strategy and roadmap to success
• Own roadmap of cohesive UI
• Set the CX and UI strategy for mParticle’s core platform
• Ensure the adoption of industry best practices in UI design and performance
• Perform user and competitive research to develop a deep understanding of customer expectations and competitive differentiation
• Collaborate with product owners on the UI and CX requirements of their features
• Manage the UX Design Team to create intuitive and impactful user interfaces
• Work with engineering leadership to ensure the platform is scalable, reliable, and secure while addressing customer feedback to improve features
• Define product metrics and KPIs to assess product performance and customer satisfaction, and use data-driven insights to guide product decisions
• Maintain focus on customer-centric design, working closely with design teams to create seamless user experiences and improve product adoption
• Lead strategic planning and roadmap development, setting clear priorities for product features, releases, and customer value
• Work closely with the customer-facing teams to gather feedback and iterate on product offerings