Customer Success Manager, Lightricks
6 Month Contract
3+ days a week in office
Photo and video editing software
Be an early applicant
Photo and video editing software
501-1000 employees
Be an early applicant
3+ days a week in office
501-1000 employees
Company mission
Lightricks' mission is to build an innovative photo and video creation platform, and aims to enable creators and brands to produce engaging, top-performing content.
Role
Who you are
- 4-5 years of experience in customer success, account management, or a related field, ideally in influencer marketing or SaaS platforms
- Proven ability to manage complex campaigns and provide creative strategies
- Strong time management and organizational skills, capable of juggling multiple clients and campaigns simultaneously
- Excellent communication and interpersonal skills, with a focus on relationship building
- Familiarity with CRM systems (Salesforce is a plus) and project management tools like Monday.com
- Knowledge of influencer marketing and the creator economy is essential
- Experience working with enterprise clients is an advantage
- Experience in a startup or SaaS environment is an advantage
- Familiarity with AI-driven tools and technology in digital marketing is an advantage
- Previous experience working in creative strategy or marketing roles - a plus
What the job involves
- As a Customer Success Manager (CSM), you will be a key driver in delivering customer success initiatives, with a special focus on managing influencer marketing campaigns and ensuring customers can efficiently leverage our platform
- You'll collaborate closely with brands and creators, ensuring their goals are met and that campaigns run smoothly
- This role also involves working with the product and revenue teams to adapt AI-driven strategies that meet client needs
- Customer Onboarding: Lead the onboarding of new clients, ensuring smooth transitions to the Popular Pays platform
- Campaign Management: Oversee and manage influencer marketing campaigns, providing strategic guidance and support to ensure successful outcomes
- Customer Relationship Management: Build strong, lasting relationships with clients by understanding their business goals and offering tailored solutions
- Customer Advocacy: Act as the voice of the customer within Popular Pays, advocating for their needs and collaborating with internal teams to drive product improvements
- Creative Strategy: Work closely with clients and creators to develop effective influencer campaigns, providing creative direction and problem-solving where needed
- Proactive Engagement: Regularly check in with customers, provide platform updates, gather feedback, offer proactive solutions to enhance their experience, and identify opportunities for upselling and cross-selling
- Success Metrics: Monitor customer satisfaction, retention, and overall campaign performance
- Issue Resolution: Proactively identify and resolve customer issues and concerns, ensuring high customer satisfaction
- Collaboration: Work closely with internal teams including the revenue, product, and partnerships teams to ensure client needs are met and campaigns run seamlessly
Our take
Lightricks creates a range of apps that aim to make photo and video editing intuitive and accessible to individuals.
All their apps are free, but offer in-app paid subscription plans that unlock functionality. With 40 million monthly users and over 550 million downloads worldwide, Lightricks gained unicorn status back in July 2019.
Lightricks have recently expanded into creator services through their acquisition of Popular pays (connecting creators with brands). This acquisition is the company's first step towards becoming a single resource for creators and brands alike.
With a growing range of photo and video editing tools such as Facetune, Videoleap and Photoleap which have incorporated facial recognition and generative AI features, the company is well poised to serve the growing demand for intuitive and user-friendly content creation software.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
38% female employees
-12% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Joining as Operations Lead in the UK, I was the first person to take on this role so there was a very steep learning curve and a lot to get from day..."
Funding (last 2 of 4 rounds)
Sep 2021
$100m
SERIES D
Jul 2019
$135m
SERIES C
Total funding: $305m
Company benefits
- Heavily Discounted 4-Year Stock Option Grant
- Private Medical Insurance For You & Your Loved Ones
- Contributions Towards Health & Fitness Memberships
- 7% Matched Pension Contributions
- Weekly & Monthly Team Building Activities - Games Nights, Happy Hour, Pottery Making, Cocktail Workshops, and much much more!
- Breakfast, Lunch, Dinner, Snacks, Refreshments & Coffee!
- Travel To Our Global Sites
- 25 days holiday (excl. bank holidays)
- Work from home opportunities
Company values
- Create fun
- Invest in people
- Get things done
- Strong opinions, Loosely held
- Embrace change
Company HQ
Finsbury, London, UK
Articles
Leadership
Zeev Farbman
(CEO)Previously completed a PhD in computer science at the Hebrew University of Jerusalem before co-founding Lightricks in 2013
Nir Pochter
(CMO)Previously completed a PhD in computer science at the Hebrew University of Jerusalem
Yaron Inger
(CTO)Previously a lecturer in computer science at the Hebrew University of Jerusalem
Amit Goldstein
(COO)Previously completed a PhD in computer science at the Hebrew University of Jerusalem
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