Revenue Operations Specialist, Sprout Social

• This is an excellent opportunity for someone detail-oriented, organized, and enthusiastic to gain hands-on experience and grow their career in compensation operations within a fast-paced and dynamic tech environment
• Bachelor’s degree in Business, Finance, Accounting, Economics, or a related field – OR – 1–2 years of experience in sales/business operations or administrative support roles
• Ability to maintain attention to detail and ensure data accuracy when working with sensitive information
• Proficiency in Google Workspace (Docs, Sheets, Slides) or Microsoft Office Suite (Excel, Word, PowerPoint)

Desirable

• Sprout Social is looking to hire a Revenue Operations Specialist for the Sales & Success team
• Joining the Sales and Success team is an opportunity to accelerate your career
• We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including General Mills, Make-a-wish Foundation, Honda and Edelman
• You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there
• Serve as a primary point of contact for compensation or business operations inquiries via our ticketing system; efficiently triaging, researching, and resolving a high volume of requests related to business operations, compensation, spiffs, and incentives
• Leverage AI to automate responses and processes
• Manage compensation exceptions and adjustments, working closely with various business operations teams to resolve discrepancies and implement solutions
• Own the intake, tracking, and resolution of rep onboarding, offboarding, and role change tickets across Sales and Customer Success
• Partner with Business Operations Analysts to resolve issues related to rep setup, territory changes, and quota attainment
• Prepare quota objects and quota files, supporting the setup and distribution of sales targets
• Develop and maintain comprehensive documentation for compensation processes, policies, and procedures, contributing to our team's knowledge base and efficiency
• Support the revenue operations team with ad-hoc requests and projects, contributing to overall team objectives
• Assist in meticulous data entry and reconciliation
• Collaborate with sales operations, finance, and the people team to ensure data integrity and process alignment
• Work with performance data within Salesforce, ensuring timely and accurate record-keeping
• As the Revenue Operations Specialist, you will be a vital member of our Revenue Operations team, with a primary focus on the operational backbone of our compensation programs
• This role is heavily involved in managing incoming requests and ensuring smooth, accurate compensation processes through diligent ticket management
• You'll play a crucial role in maintaining data integrity and supporting our global workforce's compensation needs
• Reporting to the Senior Manager, Sales Operations
• Within 1 month, you’ll plant your roots, including:
• Complete your comprehensive onboarding and gain a foundational understanding of Sprout Social's compensation plans and systems
• Dive deep into our ticket management processes
• Actively respond to inquiries and assist with basic documentation
• Learn about our Salesforce and business operations processes
• Within 3 months, you’ll start hitting your stride by:
• Confidently manage routine credit adjustments and exceptions
• Actively contribute to the development of process documentation
• Independently handle a wider range of business operations and compensation inquiries through our ticketing system
• Assist with performance data uploads and supporting onboarding/offboarding tasks
• Build relationships with key internal stakeholders
• Within 6 months, you’ll be making a clear impact through:
• Be a trusted resource for all business operations and compensation operational tasks
• Proactively identify areas for process improvement and take ownership of specific documentation projects
• Be proficient in uploading performance data, assisting with quota file preparation, and managing compensation aspects of onboarding/offboarding
• Have a strong grasp of our operational processes and be highly efficient in managing business operations and compensation tickets
• Within 12 months, you’ll make this role your own by:
• Getting exposure to various compensation programs, and having the chance to take on increasing responsibility within the team, building a solid foundation for a career in compensation
• Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager