Associate Software Engineer, Back Market
Care AI
3 days a week in office
Online marketplace for refurbished electronics
Be an early applicant
Online marketplace for refurbished electronics
501-1000 employees
Be an early applicant
3 days a week in office
501-1000 employees
Company mission
To do more with what we already have.
Role
Who you are
- We're looking for a software engineer with a genuine interest in AI, someone comfortable working across the stack and motivated to take on new challenges as the team grows
- Our ideal candidate is someone who learns fast, writes clean code, and takes ownership of what they ship. This is an associate profile, so you should have a year or two of experience, counting software engineering and AI internships
- Our engineering background should give you solid fundamentals in mathematics and machine learning. Statistics, probability, and optimisation are things you've actually studied and understood, not just heard of
- We know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications
What the job involves
- The AI for Care (AI4C) squad's mission is to automate and augment customer care at scale, turning complex support interactions into fast, satisfying resolutions, powered by large language models and modern AI architectures
- One of Back Market's newest squads, formed in early 2026, sitting at the intersection of software engineering and applied AI. As a Software Engineer, you will work closely with the other AI-focused teams at Back Market, a growing community to brainstorm with, learn from, and push the field forward together
- Day-to-day, you'll contribute to features that reach real customers: automated customer issue resolution, troubleshooting AI agents, answer suggestions for human agents — end-to-end, from design to LLM integration to production
- English must be a no-brainer as you will join an international team dispatched in different locations around the world (US/FR/ES/JP)
- Back Market's customer care handles millions of interactions across markets and languages. The challenge for the AI4C squad is to make AI a reliable, production-grade layer on top of that, not just demos and prototypes
- The AI4C squad sits at the crossroads of backend engineering and applied AI, and that means you'll touch a variety of interesting problems. Building the services, MCPs and APIs that power AI features in production, designing the tooling that gives LLMs reliable access to internal systems, making sure it all holds up at scale
- On top of that, LLM-powered systems come with their own class of engineering problems: evaluation, observability, prompt reliability. The field moves fast, and knowing what's worth adopting is part of the job
- Experiments with new AI tools, models and patterns, and brings what's worth keeping back to the team
- Contributes to building and evaluating LLM-powered features that reach real customers
- Builds and maintains the backend services and tooling that power AI features in production (APIs, connectors, integrations, think MCP servers and the like)
- Takes real ownership of tasks, wherever they sit in the stack, design, code, or production
- Writes clean, consistent, and well-organised code with guidance from senior engineers
- Actively participates in code reviews and technical discussions within the squad
- Our technical environment
- AI: Python, GCP, BigQuery, OpenAI and other LLM providers, and any new tech you want to discover
- Application
- Python - FastAPI frameworkSQLAlchemyCeleryGolangDjango (being phased out)
- Data
- PostgreSQLRedisKafkaRabbitMQBigQuery
- Infrastructure
- GCPKubernetes (GKE) / DockerDatadogArgoCD / CircleCI / Github
Application process
- Phone screen, 30 min
- Coding & Testing , 60 min
- Technical leadership, 45 min
- Meet your manager, 30 min
- Cultural fit, 45 min
Our take
At a time when new smartphones launch frequently but with fewer new features and when individuals want to contribute to sustainability and the circular economy, Back Market is setting out to provide customers with a viable option of purchasing refurbished electronics goods.
The vision of the company is to become the default choice when it comes to electronics purchases, irrespective of the customers' budget. In order to materialise this vision, Back Market guarantees that all the devices sold on its platform are 100% functional. The company screens sellers before allowing them to join its platform and it monitors their performance in real-time by collecting detailed customer feedback. By doing this, it hopes to restore trust in refurbished devices and to make sustainability an easy, safe, and affordable choice.
Back Market operates in 17 counties and has a client roster that includes Netflix, Disney, BBC, Sony, and Apple. The company has also raised over $1 billion in capital, which has been invested in expansion across new and current markets. And with the recommerce market only growing, Back Market has a lot of room for exciting future growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Company HQ
Beaubourg, Paris, France
Leadership
Thibaud Hug de Larauze
(Co-Founder & CEO)Previously a Logistic Export Assistant at Devanlay Lacoste and an Account Manager at Neteven.
Amandine Durr
(CPO)Amandine joined Back Market in 2021 as CPO. Prior to this, they were a Product Director at ManoMano, a Senior Innovation product Manager at Kering, and CPO/CEO and Head of Product at We Are TV.
Clément Petit
(CFO)Previously spent nearly 3 years at Veepee, initially joining as a Financial Director before becoming CFO of France then later Group CFO. Prior to that, they spent 4 years at Elanco in Financial roles.
Dawn Baker
(CTO)Dawn joined Back Market in 2022 as Senior VP of Engineering, becoming CTO in 2023. Prior to this, they worked at Google as a Senior Director of Engineering, at Fitbit as the VP of Software Engineering, and at LinkedIn as a Senior Manager of Site Reliability Engineering.
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