Lead Technical Writer, Observe

Salary not provided

SQL

JavaScript

Python

Elasticsearch

Splunk

Prometheus

Grafana

Datadog

Mid and Senior level

San Francisco Bay Area

Remote from US

More information about location

Data observability & management

Job no longer available

Data observability & management

201-500 employees

B2BEnterpriseBig dataAnalyticsMachine LearningData Integration

Job no longer available

Salary not provided

SQL

JavaScript

Python

Elasticsearch

Splunk

Prometheus

Grafana

Datadog

Mid and Senior level

San Francisco Bay Area

Remote from US

More information about location

201-500 employees

B2BEnterpriseBig dataAnalyticsMachine LearningData Integration

Company mission

To become the market leader in observability by turning the world's business data into information.

Job

Company

Role

Who you are

We are looking for someone who would bring their passion for writing and teaching to provide a documentation experience that helps users understand our platform, onboard, and ultimately built a successful Observability practice
4+ years of full-time work experience as a technical writer or equivalent role
Exemplary technical writing skills. You cut quickly through jargon, write and rewrite until your meaning is crystal-clear and digestible to a wide audience
Prior experience with "docs-as-code" publishing tools like Sphinx/Markdown/Read-the-Docs, and source code management tools like GitHub
Ability to work autonomously, be proactive, prioritize, communicate, and function in a productive team
(Ideal candidate: Hands-on experience with other monitoring/observability solutions, such as Grafana, Prometheus, Elasticsearch, Splunk, Datadog, New Relic)
(Ideal candidate: Proficiency in programming languages like Python or Javascript and query languages like SQL or PromQL)

What the job involves

As Lead Technical Writer, you would own one of the most important products in our portfolio: our documentation!
Serve as lead contributor and editor-in-chief of docs.observeinc.com
Develop user guides, reference docs, tutorials, API docs, migration guides, best practices, and FAQs for a technical audience
Maintain a documentation backlog and collaborate with Product Managers, Engineers, and UX Designers to ensure new features and updates are accurately reflected
Review and shepherd third-party contributions to docs.observeinc.com from your Engineering and Product Management peers
Manage a release notes process, and partner with sales and marketing to communicate major product changes to customers
Maintain and continuously improve the docs.observeinc.com publishing pipeline and tooling
Engage early in the product development cycle to ensure new features are intuitive and explainable to users
(Ideal candidate: Community building and engagement with a technical user group.)

Our take

As companies increasingly depend on data-driven decision making, the data observability sector has grown in significance. Observe integrates various types of data (logs, metrics, tracing) and presents it on a single interface (Snowflake).

By leveraging Snowflake, the company utilizes a usage-based pricing model, in which customers pay only for the data they access. With a more cost-effective option relative to other data observability solutions, Observe has been able to set itself apart in the market.

Clients of Observe include Upstart Financial, Open Gov and Top Golf and the company is backed by Capital One Ventures. Its funding has enabled it to accelerate its overall pace of innovation while extending into reliability, acting upon the data, adapting, and optimizing its analysis and integration. Observe is well-positioned to remain a top provider in the data observability sector.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Glassdoor (4.8)

Company

Funding (last 2 of 7 rounds)

Jul 2025

$156m

SERIES C

Sep 2024

$30m

SERIES B

Total funding: $445.5m

Company benefits

Comprehensive Insurance Coverage (Health/Dental/Vision/Disability/Life)
Health Savings Account (HSA) & Flexible Spending Account (FSA)
Mental Health Care
PTO, Bereavement Leave, Paid Holidays, Sick Days
Family Medical Leave, Fertility Assistance, Maternity & Paternity Leave, Military Leave
401(k)
Equity Incentive Plan & Stock Options
Flexible Hours & Work From Home
And More!

Company HQ

Downtown, San Mateo, CA

Leadership

Jacob Leverich

(VP of Engineering)

Co-Founder of Kuro Labs. Previously worked as Director of Engineering at Splunk.

Philipp Unterbrunner

(Director of European Operations)

Previously worked as a Software Engineer at Facebook. Founding Engineer at Snowflake Computing. Previous Senior Member of the Technical Staff at Oracle and worked as a Software Engineer at Philotech GmbH.

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