Customer Success Manager, Tulip Interfaces
3+ days a week in office (Somerville, MA)
Global operations management platform
Open for applications
Global operations management platform
201-500 employees
Open for applications
3+ days a week in office (Somerville, MA)
201-500 employees
Company mission
To democratize technology and empower those closest to operations to solve problems.
Role
Who you are
- You like to solve problems. Amid uncertainty, you develop an independent perspective, and know how to structure information and initiatives to make them meaningful
- You communicate clearly across levels, with people from the shop floor to engineering managers to c-level executives
- You have direct experience with implementing manufacturing shop floor change, or implementing business information technology systems to operational environments
- You are customer-focused and excited to partner with customers to deliver measurable impact
- You Google your way out of most problems, and understand that every customer sees the world a bit differently
- BA/BS (MBA/Masters preferred)
- Direct experience with implementing change in manufacturing and operations
- 4+ years of experience in Account Management, Customer Success (SaaS Customer Success preferred), Management Consulting, or other client-facing roles in the manufacturing and operations industry
- Experience creating and leading executive presentations, and experience working with enterprise corporations and multicultural business environments
- Experience coordinating and leading action among cross-functional teams (e.g. Sales, Product, Engineering, Marketing, Professional Services)
- Bias for action and client impact
- Ability to travel (estimated 20%)
What the job involves
- Manage a portfolio of customer accounts, their usage and health relative to digital transformation with Tulip, and Tulip's relationship with each customer
- Guide customers to use Tulip as a tool to improve their operations through digitization, including recommending use cases and tracking and communicating ROI
- Act as a trusted partner to customers to ensure and manage contract renewals and support commercial expansion
- Coordinate across internal teams, from Customer Support, Professional Services, Product Management, and Sales
- Build and improve internal processes and content, as mechanisms to scale up and mature the Customer Success function
- Key Collaborators:
- Customers
- Tulip's partners, who may also be supporting an account
- Professional Services
- Support teams
- Sales
- Product Management
Our take
Tulip’s frontline operations platform is a connected data and process management tool that lets manufacturers create their own visual and interactive apps that connect with machines, tools, sensors, people and the systems used in a production or logistics process in a physical location.
Tulip gives frontline engineers the ability to address their own shop floor needs, guiding workflows and adapting the apps as things change or improvements are made. Customers only pay for the stations they need, driving better cost efficiencies and the ability to start small and scale up. Its no-code platform and powerful integrations allow connection to new and legacy machinery as well as leveraging the Internet of Things. This has attracted partnerships with the likes of Microsoft and AWS.
Tulip aims to be a next-generation leader in frontline operations, which currently represents a $150B market opportunity. The company's next steps include integrating the recently acquired smart search company Akooda into its platform, as well as further expansion into small and medium enterprise businesses in Europe, the Middle East, Africa and Asia. It plans to significantly increase its headcount to support growth as the low/no code platform marketplace is tipped to hit more than $84 billion by 2027.
Freddie
Company Specialist at Welcome to the Jungle
Insights
27% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2021
$100m
SERIES C
Sep 2019
$39.5m
SERIES B
Total funding: $170.9m
Company benefits
- Have a direct impact on product and culture
- Flexible work and unlimited vacation policy, virtual company events and happy hours
- Commuter benefits, a work-from-home stipend, fitness subsidies
- Healthcare, Dental, Vision, Short-term Disability, Long-term Disability, Health Reimbursement Account (HRA)
- Parental Leave, 401K & Life Insurance
- Parents@Tulip, Hey Lady, Allies@Tulip and more
Company HQ
Assembly Square, Somerville, MA
Leadership
Natan Linder
(Co-Founder & CEO)They served in the IDF as a System Engineer for 3 years before working as a Software Engineer for 4 years. They worked at Samsung, Formlabs, MIT Media Lab, and RightHand Robotics before co-founding Tulip in September 2014.
Rony Kubat
(Co-Founder & CIO)Having taken a Ph.D. in Computer Science at MIT, they started working at MIT Media Lab in 2012. They have served as CTO of Tulip since 2014, alongside being a Media Lab Research Affiliate.
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