Account Manager, Gorgias

• Experienced Account Manager: 3-4 years managing and selling into mid-market SaaS accounts ($5M+ in GMV), with a proven track record of driving growth through expansion across portfolios exceeding $1M ARR
• Relationship Builder: Skilled at engaging and influencing C-level executives, fostering trust and long-term partnerships
• Data-Driven: Experienced in reviewing and interpreting data trends, using insights to identify opportunities, mitigate risks, and present actionable solutions to clients
• Strategic Problem Solver: Able to diagnose customer pain points and develop tailored solutions that drive meaningful outcomes
• Excellent Communicator: Strong verbal and written communication skills, capable of translating technical concepts into business value
• Results-Oriented: Focused on achieving and surpassing growth and retention goals
• Highly Organized: Adept at managing multiple accounts and priorities in a fast-paced, dynamic environment
• Technically Savvy: Proficient with CRM and reporting tools, with a strong aptitude for learning and leveraging new technologies
• Adaptable and Resilient: Thrives in a startup-like setting, navigating challenges with tact and composure

• The Account Management team is part of the Sales Team at Gorgias
• The focus of our team is driving growth in Annual Recurring Revenue (ARR) through renewals, cross-selling and upselling to our existing customer base
• In this critical and highly cross-functional role, you will be joining a team of 5 Account Managers that support our Mid-Market customers and your skills will be instrumental in driving revenue
• The Account Manager (AM) will manage a portfolio of 150-180 accounts, focusing on driving growth and retention
• Working closely with your Customer Success Managers (CSMs), the AM will identify and capitalize on expansion across multiple products
• Drive Account Growth: Identify and execute on upsell and cross-sell opportunities, strategically expanding accounts while meeting revenue targets
• Develop Strategic Account Plans: Collaborate with the CSM to create tailored plans for each account, leveraging insights to maximize customer value and align with their business objectives
• Engage with Key Stakeholders: Build and nurture relationships with executive-level stakeholders, ensuring alignment on goals and fostering advocacy
• Collaborate with Cross-Functional Teams: Partner with CS, Product and Legal to deliver seamless customer experiences and address complex challenges effectively
• Leverage CRM for Insights: Accurately document account activities, opportunities, and risks in the CRM to inform data-driven strategies
• Travel to Strengthen Relationships: Conduct in-person meetings with clients (up to 3-4 weeks per year) to deepen relationships and gain insights into their evolving needs

• 60th and above percentile in compensation
• Health coverage
• Generous Equity Package
• Company Offsites
• Ergonomic setup at your service + 700$ for your home workstation
• 16-week parental leave, including maternity, paternity, and adoption leave
• Daily catered lunch
• 5 Weeks of Vacation
• Retirement Benefits
• Fully Stocked Kitchen
• 3 weeks of Paid Sick Leave
• $2,000 learning/professional development stipend

Total funding: $101.4m

With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.