Chief of Staff to the CCO, Relay
+ Generous equity package
2-5 days a week in office (Shoreditch, London)
Enabling retailers to supercharge their e-commerce growth
Be an early applicant
Enabling retailers to supercharge their e-commerce growth
101-200 employees
Be an early applicant
+ Generous equity package
2-5 days a week in office (Shoreditch, London)
101-200 employees
Company mission
Realising the most efficient delivery network to create the most compelling experience for clients, consumers and relayers.
Role
Who you are
- Bring 8+ years of experience in commercial strategy, client delivery, or engagement management from a top-tier consultancy (e.g. McKinsey, Bain, BCG), strategic projects team, or high-growth startup
- Have a deep understanding of commercial drivers in e-commerce or B2B client services. In logistics would be a plus
- Possess exceptional deck-building and structured communication skills — you think in PowerPoint/ Google slides and write in headlines
- Are fluent in interpreting operational data and commercial reports, and can convert them into actionable insight and narratives
- Are highly collaborative and thrive in a fast-paced, ambiguous environment with multiple stakeholders
- Are a trusted operator, capable of confidentially partnering with senior leadership and acting as a strategic sounding board
What the job involves
- We are seeking a high-impact, strategic operator to serve as Chief of Staff to our Chief Commercial Officer
- This is a hybrid strategic and commercial execution role, focused on driving account-level profitability through intelligent strategy design, solution commercialisation, and compelling storytelling for our client-facing teams
- You will be working on some of the biggest e-tailers & Marketplaces in the world (Eg.Vinted, TikTok, Temu) at the intersection of commercial, product, data, engineering, and operations to drive improvements in the end-to-end profitability of our most important accounts
- You will be responsible for translating complex commercial and operational insights into pitch-ready narratives by working cross-functionally, to empower Account Managers to confidently articulate and sell value to clients
- You will bring a consultancy-level lens to strategy and commercialisation, with an innate ability to simplify complexity and structure ideas clearly for senior audiences — both internally and externally
- Partner directly with the CCO to drive strategic initiatives that improve the profitability and health of Relay’s top client accounts to maximise growth
- Commercialise strategic ideas by crafting clear and inspiring narratives that link operational excellence to tangible client value
- Build pitch-perfect, client-facing decks and toolkits to empower Account Managers to pitch new ideas, justify pricing structures, or position cost-saving solutions
- Lead the development of internal collateral that aligns client challenges with Relay’s operational capabilities and differentiators
- Work cross-functionally with Finance & Legal to orchestrate the most compelling incentivisation structures for clients, along with the necessary legal protections to safeguard client-level profitability
- Serve as a bridge between data, operations, and commercial, shaping commercially sound and delivery-ready client proposals
- Support the CCO with preparation for board meetings, investor updates, strategic account pitches, and internal leadership discussions
- Coach and upskill commercial team members in structured thinking, commercial storytelling, and strategic messaging
Salary benchmarks
Our take
In recent years, e-commerce has grown considerably. Despite this, the retail sector is still in the early innings of digital disruption in the US and the UK (especially when compared to more digitally mature markets such as China).
Relay enables e-commerce through re-wiring the critical delivery infrastructure to address the growth of e-commerce in the UK. Not only do they enable orders of magnitude better delivery in speed and cost for retailers and consumers, but they are also doubling down on making sure their ecosystem of delivery drivers and the planet benefit.
Relay are early stage, and backed by founders who both have considerable experience at delivery service company, Stuart. With this expertise and solving a problem within a growing market, the company are well set make a difference to how retailers provide online delivery.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Feb 2025
$35m
SERIES A
Nov 2023
$10m
SEED
Total funding: $45m
Company benefits
- Hybrid remote work (3 days/week in the office)
- Cool co-working office in the heart of Shoreditch
- Competitive equity and compensation package, and culture of recognition
- 25 Days Holiday (plus bank holidays)
- Monthly social events - from Crystal Maze escape rooms to pottery painting and life-size Monopoly! We also have an annual off-site where we all get together in person to celebrate our wins and plan for more success in a relaxed environment.
- Unlimited free snacks and drinks in the office (all the Dash water you can drink, a whole cupboard full of nibbles, plus we have wonderful coffee machines!)
- Contributory pension
- Perks At Work discount scheme - online shopping discounts, cheap cinema tickets, money off holidays and so much more!
- Free membership of the gym in our co-working space
Company values
- “Who?”: Relayer Obsession. Start with understanding the customer i.e., the “Relayer”. We’re constantly striving to learn about the Relayer and to improve their experience.
- “Why?”: Understanding of value being created. Seek to understand and articulate the “why” behind everything they do in order to provide measurable value. They connect their actions and decisions to their impact on the Relayer. They encourage peers to do the same.
- “How”: Taking tiny steps forward. Focus on their objectives and constantly take steps towards reaching them. They keep moving forward despite setbacks. They deliver quality work in a timely fashion.
Company HQ
Old Street, London, UK
Leadership
Nicole Mazza
(CCO)Previously worked at Stuart, becoming Commercial Director in 2018. They are also on the Board of Advisors at HYPER CRUNCH and is a Member of Pavilion.
Jonathan Jenssen
(CEO)Worked at Stuart for over five years, first as Head of Operations and later becoming General Manager.
Diversity, Equity & Inclusion at Relay
- We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know, our ears (and inboxes) are always open.
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