Engineering Manager, Hopper

Customer Experience Platform

Salary not provided

+ Pre-IPO equity packages.

Scala

Java

Senior and Expert level

Remote from US

More information about location

Travel booking app

Be an early applicant

Travel booking app

1001+ employees

B2CHospitalityB2BTravelArtificial IntelligenceBig dataAnalyticsMachine Learning

Be an early applicant

Salary not provided

+ Pre-IPO equity packages.

Scala

Java

Senior and Expert level

Remote from US

More information about location

1001+ employees

B2CHospitalityB2BTravelArtificial IntelligenceBig dataAnalyticsMachine Learning

Company mission

To make booking travel faster, easier, and more transparent.

Job

Company

Role

Who you are

Experience leading engineering teams building high-scale, customer-facing systems
A strong technical background with modern backend development, distributed systems, APIs, and cloud infrastructure
Familiarity with LLMs, conversational AI, or automation in voice and chat contexts
Experience in deploying customer service or CX platforms, including CRM or telephony systems
Knowledge of SIP or related protocols, Scala or Java
A collaborative, product-minded approach, able to partner closely with GTM, Product, and Ops
A bias for action, with a passion for mentoring and growing engineering talent

What the job involves

We’re looking for an engineering leader to drive both product development and partner-facing implementation
You’ll lead engineers building scalable, intelligent systems across chat, voice, web, and CRM
Our conversational AI platform leverages agentic intelligence to resolve complex travel needs, from flight changes to refunds and upsells, across voice and chat
Lead the architecture, development, and rollout of Hopper’s customer experience platform, including conversational AI, self-service UX, and contact center tooling
Partner with internal product engineering teams to iron out development ownership and handoffs
Partner with Product, Ops, and GTM teams to define and execute technical strategy across both internal and partner-facing deployments
Oversee integrations with third-party systems (e.g. , telephony, CRM, identity) and orchestrate real-time customer interactions
Support customer implementations, ensuring our tech meets SLAs, performance, and partner-specific requirements
Foster technical excellence through mentorship, architecture reviews, and continuous improvement
Align engineering outputs to business outcomes, unlocking cost savings, customer satisfaction, and partner success

Our take

Hopper is a mobile application that uses big data to predict and analyse airfare and accommodation prices, delivering savings to users. The company was created to make booking travel faster, easier, and more transparent by leveraging the power that comes from combining large amounts of data with machine learning.

As well as its booking platform, the company also has a B2B offering called HTS (Hopper Technology Solutions), which enables travel providers to integrate Hopper's travel, fintech and eCommerce products. Major partners of this initiative include Marriott, Kayak and Capital One.

Lately, the company has focussed on innovation and international expansion, with the intent to grow its operating margins. It has not been unaffected by the economic landscape, and made a round of lay-offs in 2023, although this appears to be part of a wider move towards profitability rather than a sign of trouble.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

-1% employee growth in 12 months

Glassdoor (3.59)

Trustpilot (1.5)

Company

Funding (last 2 of 10 rounds)

Nov 2022

$96m

LATE VC

Aug 2021

$175m

SERIES G

Total funding: $731m

Company benefits

Work from home opportunities
Well-funded and proven startup with large ambitions and stock options
Unlimited PTO
WeWork All Access Pass OR Work-from-home stipend
Entrepreneurial culture where pushing limits and taking risks is everyday business
Open communication with management and company leadership
Small, dynamic teams
Access to a Retirement Savings Plan
Immigration assistance
Internal career mobility program
Light internal meeting culture
100% employer paid medical, dental, vision, disability and life insurance plans
Access to a 401k

Company HQ

La Petite-Patrie, Montreal, QC

Leadership

Frederic Lalonde

(CEO)

Previously worked for 4 years at Expedia, first as VP of Hotel Supplier Strategy then as VP of Hotels and Packages Product Planning.

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