IT Support Specialist, Weights & Biases

• A minimum of 3 years in an IT support-focused role
• A commitment to delivering outstanding in-person and remote customer service to our hybrid user base
• Familiarity with administering Okta (or other IDP platforms), Kandji (or other MDM platforms), and Google Workspace in an enterprise setting
• Experience managing vendor relationships and IT purchases
• A fundamental understanding of networking concepts such as DHCP, Subnets, and VLANs
• Confidence in supporting conference rooms and audio-visual technology for all hands and community events at our SF office
• A passion for thriving in a fast-paced, dynamic startup environment
• Self-motivated and proactive, with the ability to work independently while also collaborating effectively with others
• Willingness to ask questions and engage in constructive conversations to enhance team performance
• Ability to work from our San Francisco HQ

Desirable

• As a key member of our IT team, reporting to the IT Manager and working out of our San Francisco headquarters, you will play a vital role in shaping and supporting our day-to-day IT support operations
• You’ll serve as the go-to expert for IT support and in-office technical needs, empowering Weights & Biases employees with the tools, resources, and access they need to excel in their roles
• This individual contributor role offers the opportunity to tackle complex problems and grow their skills and career while working in a dynamic fast-paced startup environment
• With our commitment to the Zero Trust Security model and SOC2 Type2 compliance, we uphold high standards for IT, security, operational excellence
• Application and Service Support: Deploy and support new applications and services for our global employee base, enabling the creation of exceptional products that shape the future of the AI industry
• IT Support Excellence: Act as the cornerstone of our IT support team, delivering unparalleled service and support to our internal customers
• Process Improvement: Collaborate with your IT colleagues to drive process enhancements and address challenges throughout Weights & Biases
• Device Lifecycle Management: Oversee device lifecycle activities to ensure our users are equipped with devices that meet their business needs
• Talent Onboarding: Partner with our people and engineering teams to facilitate the onboarding of top industry talent
• Documentation Development: Create runbooks and documentation to assist users in adopting new tools and features effortlessly
• Local Office Support: Provide comprehensive IT support for our San Francisco office, including network management, video conferencing, dashboarding, and AI community events. We foster a collaborative culture where learning is mutual!
• IT Asset Management: Skillfully manage our fleet of IT assets using modern MDM solutions
• Regulatory Compliance Support: Assist our exceptional Security and Compliance teams with IT regulatory compliance initiatives
• Growth and Enjoyment: Experience significant growth and enjoyment as you contribute to our vibrant team culture!