Senior Technical Account Manager, Affirm
CA$125-175k
+ An employee stock purchase plan and potential for equity rewards
POS installment loans
Be an early applicant
POS installment loans
1001+ employees
Be an early applicant
CA$125-175k
+ An employee stock purchase plan and potential for equity rewards
1001+ employees
Company mission
To deliver honest and transparent financial products that improve users' lives.
Role
Who you are
- 4+ years experience in a Solutions Engineering, Partner Engineering, Sales Engineering, Technical Account Management, Solutions Architecture, or any other customer-facing engineering role
- Ability to read code in at least one major programming language
- Familiarity with the following concepts: integrating UX elements w/ backend services, frameworks, and 3rd party developer APIs
- Excellent verbal and written communication skills, strong project management skills, capable of influencing internal and external stakeholders to stay on schedule
- Passion and drive to change consumer banking for the better
- Nice to have: Experience implementing or customizing in-store point of sale systems, e-commerce platforms, payment gateways
What the job involves
- As a Senior Technical Account Manager (TAM) at Affirm, you will be supporting the technical needs of our enterprise merchants post-sale
- Well executed partnerships can bring tremendous value to Affirm and enable entire new markets for the company
- You will represent Affirm’s engineering team and technologies to our largest strategic merchant partnerships, while also helping to drive and execute our technical and business strategy
- You will help them not only to avoid pitfalls, but to take advantage of more of Affirm’s offerings; solving business objectives with technical strategies and product optimizations
- You will be responsible for building the trust of your technical counterparts, both internally and externally, while also fostering long term relationships with our Enterprise merchants
- Project Manage and provide world class technical guidance and solutions for expansion initiatives, promotions, etc; utilize and build on implementation guides, best practice playbooks, and UAT certification plans
- Consistently demonstrate your technical expertise and knowledge of Affirm’s product suite to increase scope and product adoption
- Provide support in maintaining the overall technical health of enterprise merchants’ integrations, including escalation and incident management
- Develop and maintain a full understanding of the technical integration between Affirm and our enterprise merchants
- Proactively monitor metrics to ensure the health of the integrations and quickly identify technical issues
- Troubleshoot the root cause of issues and proposed solutions, engaging your cross-functional partners as needed
Our take
Affirm offers point-of-sale loans to consumers, working with merchants like Shopify, KAYAK, and Walmart. Buy now, pay later transactions have grown in popularity in recent years, and this business is tapping into the market with a totally different approach to credit - by delivering the Affirm card, the first US debit card with the option to pay-over-time.
Boasting over 21M consumers and 337,000+ merchants, the company offers flexible payback options, ranging from 3 to 36 months. The interest rates run between 0% and 30%, so, while they are not necessarily the cheapest option, Affirm prides itself on having no fees for late payments, no hidden charges, and total transparency about what people will pay before they take out a loan.
Affirm collects payments from the customers and pays the merchants directly, shouldering the risk itself. The company has boosted its market share, expanding its availability beyond the US to include most of Canada, and continues to launch new features and create new partnerships towards bettering its offering.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2020
$500m
SERIES G
Apr 2019
$300m
SERIES F
Total funding: $1.1bn
Company benefits
- Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family
- Spending Wallets: Access tech, food, lifestyle, and family planning wallets for your expenses
- Supportive Communities: Get involved with our employee resource groups and community groups
- Remote-first Workforce: If your role is remote, you can set up shop anywhere in your home country
- Generous Time Off: Take the time you need when life happens
- Health Benefits: Get a plan that fits your needs
- Mental Healthcare: Take care of your mind with great mental health programs
- Parental Leave: Birth and non-birth parents get 18 weeks’ paid leave. Plus, a 4-week return-to-work transition program, at full base pay
- Away Days: We offer 20 company-wide paid days off—which help our teams collectively pause to recharge
- Learning & Development: Engage in exciting learning programs to level up your growth
Company HQ
Chinatown, San Francisco, CA
Leadership
Max Levchin
(Co-Founder & CEO)Has founded/co-founded numerous companies, holding various executive positions at each, including Paypal, Slide, Glow, HVF Labs, and SciFi VC. Also worked at large brands including Google, Yelp, Yahoo, and Evernote.
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