Vice President of Commercial Operations, Garner Health
$235-300k
+ Bonus + Equity
Data-powered doctor search tool
Open for applications
Data-powered doctor search tool
101-200 employees
Open for applications
$235-300k
+ Bonus + Equity
101-200 employees
Company mission
To transform the healthcare economy, delivering high quality and affordable care for all.
Role
Who you are
- Bachelor’s Degree with 8+ years of relevant work experience, including a minimum of 3 years of Revenue or Commercial Operations experience in a SaaS or healthcare technology business
- Prior experience in management consulting or an early-stage startup environment highly preferred
- Prior leadership experience with a strong commitment to holding teams accountable for achieving results
- Expertise in leveraging data to drive strategic decisions and optimize operational efficiency
- Skilled in making informed decisions swiftly, balancing data insights with business acumen
- Experience within employer health benefits, health plans, digital health, or consulting space is highly desirable
- Skilled in identifying potential challenges early, proactively raising flags, and devising preemptive strategies to mitigate risks and prevent disruption
- Effective at fostering collaboration across diverse teams, ensuring seamless execution of cross-functional projects and initiatives
- A willingness to “roll up your sleeves” and do whatever is necessary to ensure company success
- A desire to be a part of our mission to improve the U.S. healthcare system
What the job involves
- We’re looking for a VP of Commercial Operations to ensure our Revenue and Account Management teams are set up for success in their daily operations
- This role reports to our SVP of Commercial
- Workflows: Own and evolve the day-to-day workflows for our Commercial (i.e. Revenue and Account Management) team
- For our Revenue team:
- Oversee sales forecasting and team attribution
- Track and analyze close ratios
- Collaborate with marketing to align sales campaigns with revenue goals
- Proactively identify and address gaps in other sales processes
- For our Account Management team:
- Ensure timely completion of certifications and trainings
- Manage workflows for at-risk clients
- Implement client feedback mechanisms to improve service delivery
- Metrics: Own tracking and action planning for key metrics across our Commercial team
- Construct dashboards
- Regularly review and refine metrics to align with business objectives
- Training: Own the creation and updating of training materials to improve outcomes for the Commercial team
- Manage and ensure participation in all trainings, including mock certification process; improve and add additional trainings as needed
- Maintain an up-to-date knowledge base for all team members
- Tools: Optimize and manage tools such as Salesforce and Chorus to support sales and account management activities
- Cross-Department Collaboration: Act as a liaison between the commercial team and other departments
Our take
An overworked US healthcare system has resulted in long waits and expensive prices. Due to rising costs, the health insurance industry often leads to patients not accessing the care that they need. Garner Health creates digital services that allow patients to find a medical expert that fits their specific needs, whatever their insurance circumstances are.
The startup provides an app that analyses local health-insurance claims history through AI. This data is used to recommend local medical professionals that will work with a patient's circumstances whilst providing direct communication channels for liaising. This helps patients to identify the highest-quality doctors and helps doctors improve how they practice medicine.
Despite other companies providing similar bespoke healthcare services, Garner Health shows a cutting edge by partnering with patient employers. This provides the financial incentive that employers must cover all or a portion of medical expenses, making healthcare financially accessible for all involved. The company has good funding at its back, and in 2022 partnered with Marathon Health towards reducing the inefficiencies of specialty referrals.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Dec 2021
$45m
SERIES B
Feb 2021
$12.5m
SERIES A
Total funding: $61.3m
Company values
- Mission First - Our mission is to transform our healthcare system. Everything else is secondary.
- Extraordinary or Nothing - Our mission is audacious. We only succeed by producing exceptional results.
- Communicate Courageously - We say what needs to be said even when challenging.
- Supportive Community - Our path is difficult, so we spend extra time supporting each other on the journey. It’s also more fun that way.
Company HQ
Flatiron District, New York, NY
Articles
Leadership
Nick Reber
(CEO)They studied Mathematics at Brown before joining Bridgewater Associates as a Senior Investment Associate in 2006. Left Bridgewater in 2016 to join Oscar Health's Leadership Team. Founded Garner in 2018.
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