Technical Support Team Lead, Pennylane
+ Company shares
Financial operating system for European SMEs
Be an early applicant
Financial operating system for European SMEs
501-1000 employees
Be an early applicant
+ Company shares
501-1000 employees
Company mission
To build the leading financial tool for European SMEs.
Role
Who you are
- Minimum 5 years of management experience, including at least 3 years as a manager of managers
- Experience managing outsourced teams and vendor relationships
- Fluent in English - mandatory
- Significant experience in customer relations and large portfolio management
- Necessary technical competencies in Support Operations
- Proven ability to coordinate large-scale operations (65+ team members across internal and external resources)
- Strategic thinking and vision-setting
- Strong decision-making abilities
- Excellent communication and stakeholder management
- Resource planning and optimization
- Performance management and team development
- Conflict resolution and escalation management
- Vendor and partner management
- To speak English (level is assessed and appreciated according to the department you’re applying to)
- To be energized by an ever-shifting work environment
- To be highly collaborative (within your team or other stakeholders)
- Sufficiently experienced to prioritize business-led actions on your day to day activity
- We know that some people are less likely to apply than others, if they don’t feel like they meet the full list of criteria
- If you’re hesitating, we encourage you to apply : who knows, it might be the start of a meaningful and long-lasting collaboration
What the job involves
- The Team Lead Technical Support is a strategic leadership role responsible for defining the team's vision, mission, and strategy while ensuring alignment with, partners, departmental and company objectives. This position focuses on strategic oversight, resource planning, and performance optimization rather than day-to-day operational management
- Internal team: 25 people managed through 2 managers
- Outsourced team: 40 people managed through 1 outsourcing partner
- Define and communicate the team's vision, mission, and strategic direction
- Ensure alignment with departmental and Pennylane's overall objectives
- Set priorities and mobilize resources based on team, departmental, and company goals
- Make strategic decisions with broad impact (departmental scale) based on KPIs and risk/opportunity analysis
- Define quarterly team objectives in alignment with overall Support team goals set by the Head of Support
- Supervise individual contributors (ICs) and/or Assistant Team Leads (ATLs)
- Lead through strategic guidance, planning, and resource allocation
- Manage and coordinate an outsourced team through a third-party partner
- Develop a macro-level view of team talent across both internal and external resources
- Define collective and individual skill development paths aligned with strategic objectives
- Build team cohesion around common goals while fostering a motivating environment and upholding company values
- Organize resource management (forecasting, hiring plans) for both internal and external teams
- Evaluate and optimize collective performance over the medium and long term across all resources
- Monitor team objective achievement and adjust action plans accordingly
- Organize resources and implement effective processes to optimize overall performance
- Maintain critical oversight of team processes and working methods
- Ensure effective coordination between internal teams and outsourcing partners
- Ensure high-level internal and external communication regarding vision, key milestones, and risks/opportunities
- Communicate information clearly and appropriately, sharing the right level of detail with the right people at the right time while respecting confidentiality requirements
- Ensure effective cross-team and cross-departmental collaboration
- Manage the relationship with the outsourcing partner to ensure alignment and performance
- Provide management visibility on analyses and implemented solutions
- Continuously assess risks and opportunities and take initiatives to address them
- Handle complex escalations and sensitive interpersonal conflicts
- Guarantee customer experience standards and take necessary measures to maintain/improve overall quality
- Ensure consistent quality standards across both internal and external teams
Our take
In multiple mature markets, companies have been using QuickBooks, Xero and other SaaS solutions for accounting, but it is a fragmented industry with each country using its own software solution. In France, there is no definitive SaaS solution for accounting.
Pennylane wants to overhaul current tools and modernise the tech stack of accounting firms, by connecting directly with third-party services that hold valuable information. Accounting firms can use Pennylane collaboratively by accessing the platform to centralise receipts, create invoices and automate tasks. Instead of sending information back and forth with spreadsheets and photo attachments, both clients and accounting firms can interact directly on the platform.
Pennylane has a significant market opportunity ahead, with an ambitious goal to become the preferred management platform for European companies. The company already claims an impressive number of customers and strong backing which will allow it to further develop its platform and expand to other markets in Europe.
Freddie
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jan 2026
$208m
SERIES E
Apr 2025
$89.2m
LATE VC
Total funding: $479.8m
Company benefits
- Work remotely from anywhere in Europe, as long as your contract allows you to
- Company shares to enjoy a piece of the success story you're building with us
- A budget to turn your home into a more comfortable workspace, as well as a monthly allowance to work from a coworking space whenever you feel like it
- Access to 8000 fitness spaces in Europe and more than 300 activities related to wellness through our partner Gymlib
- Access to Busuu to perfect your english or your french
- The latest Apple equipment
- Be part of a vibrant social community: we do lots of sports together (running, climbing...), we love to hang out and have a drink together (Thursday afterwork drinks on our rooftop is a usual thing)
- Twice-a-year company seminars
- Wonderful office in the center of Paris
- 10 additional days off (to the 25 standard ones) for those based in France
- Lunch credits (Swile card) to buy your favorite food every day, for those based in France
- Great healthcare cover (Alan Blue) to take care of yourself and your family, for those based in France
Company HQ
Chaussée-d'Antin, Paris, France
Leadership
Arthur Waller
(Co-founder & CEO)Founded PriceMatch in 2012, and progressed from Product Owner to Senior Product Owner at Booking.com between 2015-2018. Co-founded Pennylane in 2020.
Felix Blossier
(Co-founder & COO)Founding Partner of PriceMatch in 2012 and experience as Director General of the French Treasury from 2018-2020. Co-founded Pennylane in 2020.
Tancrède Besnard
(Co-founder & CPO)Co-founded PriceMatch in 2012. Experience as Product Manager for Booking.com between 2016-2018, and current advisor for Predictus. Co-founded Pennylane in 2020.
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