Customer Success Manager, Brex
$144.6-180.8k
More information about location
2 days a week in office
All-in-one finance for business
Open for applications
All-in-one finance for business
1001+ employees
Open for applications
$144.6-180.8k
More information about location
2 days a week in office
1001+ employees
Company mission
To empower employees anywhere to make better financial decisions.
Role
Who you are
- Passionate about working with customers to ensure they achieve their goals
- 5+ years in customer success/account management roles and at least 2+ years leading high-performing teams in SaaS or fintech environments
- Proven experience managing a team with a performance quota attached, including retention, expansion, and customer adoption metrics
- Familiar with customer listening or Voice of the Customer programs and methodologies
- Experience developing customer health scorecards and associated playbooks
- Strong technical acumen with an understanding of how the systems you have overseen work, enabling you to hold your own in technical conversations with other stakeholders
- See yourself as a relationship and business builder - and have a proven track record of doing this with external and internal parties
- You are dynamic - no two days at Brex are the same and you’re comfortable leading high-level strategic initiatives one day and rolling your sleeves up and getting into the weeds with the team on another
- Ready to inspire Customer Success at Brex to be revolutionary in changing the way we engage with our customers
What the job involves
- The Sales team is the driving factor behind revenue for Brex and every member of our team directly affects our bottom line
- We focus on generating new opportunities, acquiring new customers, and building even stronger relationships with our current customers
- Our winning culture recognizes big team wins and celebrates individual accomplishments
- We ensure that top performers are recognized and have built a competitive environment to motivate and unify the team
- The Customer Success team is responsible for ensuring all of our customers meet their desired outcomes with Brex’s suite of financial services and software
- As Manager of Customer Success at Brex you will play a pivotal role in leading, developing and scaling a world-class CSM team
- Your team will drive customer adoption, retention, and expansion by delivering a seamless and value-driven customer experience
- You will be responsible for coaching, performance management, and operational excellence, ensuring your team meets and exceeds business goals
- Hire, mentor, and develop a high-performing team of Customer Success Managers, creating a culture of accountability, innovation, and customer-centricity
- Own and be measured on team-based metrics, including Net Revenue Retention (NRR), churn reduction, customer engagement and revenue expansion
- Define, iterate and scale performance measurement frameworks to ensure your team delivers consistent, high-impact customer engagement
- Partner with all customer-facing teams (Marketing, CX, Sales, and Product) to shape the customer journey, improve customer processes, and influence product direction
- Champion the Voice of the Customer (VoC) by proactively surfacing customer insights to influence product development and drive strategic initiatives
- Define and iterate on performance measurement systems
- Attract, recruit, develop, and retain the best CSMs in the world, fostering an environment of continuous learning and growth
Our take
Brex started its life focused on providing credit cards aimed mainly at startups and SMBs, but has gradually evolved its model with the aim of serving as a one-stop finance shop for companies. With 1,000s of software integrations, Brex is the largest modern corporate card platform, helping businesses scale and fuel growth.
Brex has adapted to the changing market by expanding the size of the businesses it serves, now covering all companies from startups to enterprises. It's over 20,000 customers are based in 100+ countries, resulting in the company processing tens of billions of dollars in transactions.
The company has raised significant capital, most prominently a debt financing round of $260 million in 2024, and reached a valuation of $12.3 billion in 2022. With the landscape of companies clamoring to meet financial needs increasing by the day, Brex is well set to see continued growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Oct 2021
$300m
SERIES D
Apr 2021
$425m
SERIES D
Total funding: $1.1bn
Company benefits
- Company equity
- Parental leave
- Health, dental & vision insurance
- Generous PTO if full-time + paid holidays
- Company-wide weeks off
- Remote-first team
- Company offsites
- Monthly remote stipend
- One-time office setup budget
Company HQ
Nob Hill, San Francisco, CA
Leadership
Henrique Dubugras
(Co-CEO)After a degree at Stanford, Henrique worked as a Developer at Cronus Emulator, Ingresse, and Views for a combined 2 years. He founded Estudar nos EUA, EduqueMe, and Pagar.me before leveraging this startup experience to co-found Brex in March 2017.
Pedro Franceschi
(Co-CEO)After a degree at Stanford, Pedro worked as a Software Engineer before founding Pager.me, an online payments company. He left the company in 2017 to co-found Brex.
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